Posted 8 months ago
Bilingual Customer Service Representative
@ Pizza Pizza
Canada
Overview
Franchise Owners Ottawa Ltd. is hiring a part-time, permanent, bilingual Customer Service Representative to work from home for Pizza Pizza. The role takes inbound calls, processes orders and sends them to local Pizza Pizza restaurants. The posting requires flexible availability across days, evenings, weekends and holidays, and it provides a required computer, headset and monitor.
Responsibilities:
- Répondre aux appels entrants de façon positive et professionnelle
- Traiter les commandes des clients avec exactitude
- Fournir de l'information et répondre aux demandes générales
- Analyser et résoudre les problèmes des clients
Requirements summary:
- Bilingue français et anglais, à l'oral et à l'écrit
- Excellentes habiletés en service à la clientèle
- Bonnes habiletés de communication verbale et écrite
- Disponibilité flexible : jours, soirs, fins de semaine et jours fériés
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-03-27
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pizza Pizza
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Delivering Quality to Western Canada since 1985.
Full company description
The year was 1985. It was a magical time when hair defied gravity, neon spandex defied explanation, and pizza came in one of two choices: tasty or cheap, but that would soon change. In September, we swung our door open for the first time and introduced Albertans to our dream of delivering great value on top-notch food. Like Cabbage Patch Kids, our unique melange of palate pleasing pizzas at pocketbook-protecting prices caught on fast. Almost over night – give or take 24 months – 17 new Pizza 73 outlets popped up in Edmonton and Calgary. Today there are over 85 Pizza 73 stores across Western Canada with more opening soon. Each delivering on our promise to serve up a “Better meal. Better deal.” every time. Our menu has grown too. When we started out, we offered a limited number of pizzas. Now we cook up 25 varieties of specialty pizzas, offer over 20 different toppings, four styles of crust (Traditional, Super Pan, Sesame Seed and Gluten Free), and seven types of sauce (Traditional, BBQ, Donair, Sriracha Honey Garlic, Pesto, Buffalo and Creamy Garlic) for you to create your own pizza, and prepare eight flavours of wings. We even whip up an assortment of fresh side dishes such as boneless wings, wedgies, dipping sauces and salads daily. Headquartered at a brand new 40,000 square foot state-of-the-art Head Office & Distribution Centre on 164th Street in northwest Edmonton , Pizza 73 continues to be a leader in technology, personnel and food products. We were the first Alberta pizza company with a Central Call Centre, which means that in every region we feed, one telephone number connects you to our operators, who then pass your order on to your neighbourhood Pizza 73. That’s why our meals make it to your door so fast, hot, and delicious.
- LinkedIn followers
- 1,417
- People associated on LinkedIn
- 232
- Reported office locations
- Edmonton, Alberta, CA
- Calgary, Alberta, CA
- Business categories
- Hospitality
- Other recorded names
- Pizza Pizza
- Pizza 73
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The year was 1985. It was a magical time when hair defied gravity, neon spandex defied explanation, and pizza came in one of two choices: tasty or cheap, but that would soon change. In September, we swung our door open for the first time and introduced Albertans to our dream of delivering great value on top-notch food. Like Cabbage Patch Kids, our unique melange of palate pleasing pizzas at pocketbook-protecting…
| Field | Value |
|---|---|
| Industry | Food and Beverage Services |
| Company size | 501-1,000 employees |
| Headquarters | Toronto |
| Organization type | Public Company |
| Year founded | 1985 |
| Open jobs on Jobsy | 821 |
| View page |
Part-Time | Work From Home
Company: Franchise Owners Ottawa Ltd.
Client: Pizza Pizza (Canada’s #1 Pizza Chain)
Franchise Owners Ottawa Ltd. is an inbound, at-home virtual call centre proudly supporting Pizza Pizza, Canada’s #1 pizza chain. Using the latest contact centre technology, we efficiently handle customer calls, process orders, and transmit details directly to local Pizza Pizza restaurants.
We are currently seeking energetic, career-minded, bilingual (French & English) Customer Service Representatives to join our remote team.
Position Summary
As a Remote Customer Service Representative, you will deliver an exceptional customer experience by greeting customers, processing orders, resolving concerns, and providing accurate information. Successful candidates are customer-focused, reliable, and motivated to meet performance and sales targets.
Key Responsibilities
- Respond to all incoming calls in a positive and professional manner
- Process customer orders accurately and efficiently
- Provide information and respond to general customer inquiries
- Listen, analyze, and resolve customer issues in a timely and satisfactory manner
- Support internal customers and follow company call-handling guidelines
- Meet or exceed monthly performance targets, including:
- Call quality
- Attendance and punctuality
- Call handle time
Qualifications & Skills
- Bilingual in French and English (written and spoken)
- Exceptional customer service skills
- Strong verbal and written communication skills
- Positive attitude with high energy
- Ability to think critically, problem-solve, and follow through
- Self-motivated with a drive to exceed sales and performance goals
- Experience working remotely is considered an asset
- Flexible availability to work days, evenings, weekends, and holidays
Technical Requirements
Candidates must have:
- A computer with Genuine Windows 11
- High-speed internet connection
- USB headset
- 17” or larger monitor
What We Offer
- 100% remote work from home
- Remote interview process
- Ongoing virtual meetings and support
- Opportunity to work with a well-known Canadian brand
If you are enthusiastic, bilingual, and passionate about delivering outstanding customer service, we encourage you to apply and become part of our growing remote team!
Job Types: Part-time, Permanent
Benefits:
- Work from home
Pizza Pizza Ltd. Is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation ,gender identity or national origin and will not be discriminated against on the basis of Disability.
To help us find the best fit, Pizza Pizza uses AI (machine-based systems that infer from your data to recommend or predict candidate matches), but our team of humans always makes the final hiring decision. If you’d like to opt out of AI screening or need a reasonable accommodation, simply reach out to at [email protected]
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