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Customer service representative - fastfrate group (edmonton)
@ Challenger Motor Freight Inc. - Corporate Headquarters
Edmonton, Alberta
Overview
Challenger Motor Freight Inc. is hiring a customer service representative at its Edmonton headquarters for Fastfrate Group. The role is the first point of contact for customers from booking through to delivery, covering appointments, late-arrival notices and load troubleshooting. The position is permanent, union, on-site, Monday to Friday 8:00am to 4:30pm, at $23.88 per hour.
Pay:
$23.88 an hour
Responsibilities:
- Handle customer emails and calls
- Book pickup and delivery appointments
- Notify customers of late arrivals
- Update times and status in customer portals
- Troubleshoot, reschedule and cancel loads
Requirements summary:
- 1-2 years customer service experience
- Transportation industry experience an asset
- Strong computer skills
- Excellent communication skills
- Strong organizational and multitasking skills
Tools & skills
Source and dates
Job-board feed · jobillico
- Employer posting date
- 2026-11-13
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Challenger Motor Freight Inc. - Corporate Headquarters
| Field | Value |
|---|---|
| Open jobs on Jobsy | 57 |
Role Summary:
The Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.
Hours of Work:
Monday to Friday, 8:00am-4:30pm
Work Arrangement:
On-site
Position Type:
Union
Employment Status:
Permanent
Compensation:
Hourly Rate: $23.88
Work Location & Environment:
10020-56th Avenue, Edmonton, AB, T6E 5L7
Office environment
Key Accountabilities:
In this role, you will:
- Email communication to external customers, shippers and consignees, and internal partners
- Book pickup and delivery appointments and schedule using customer portals as required
- Notify external and internal customers of late arrivals
- Answer incoming calls and transfer appropriately
- Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
- Supply accurate information/updates through online portals for various customers and weekly reporting
- Trouble shoot problems including rescheduling and cancellation of loads
- Performs other duties as required
Qualifications
We’re looking for someone who brings:
Education & Experience:
- 1-2 years of prior work experience in Customer Service role(s)
- Experience in the transportation industry is considered an asset
Skills & Attributes:
- Commitment to customer satisfaction and a customer focused mentality.
- Strong computer skills.
- Excellent communication skills.
- Strong organizational skills and the ability to work on multiple tasks simultaneously.
- Creative and effective problem-solving ability.
- Well-organized, enthusiastic, professional and a positive team member.
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