First seen by our source: 3 hours ago
Customer Service Representative
@ LightForm Canada
Edmonton, Alberta
SIGNALS
Overview
LightForm Canada is hiring a full-time Customer Service Representative at its Edmonton head office. The role manages customer service cases by phone and email, keeps clients and vendors satisfied, and coordinates return authorizations. The posting asks for strong communication, organization and detail-oriented documentation skills.
Responsibilities:
- Review and document customer service cases by phone and email
- Communicate with clients and vendors and manage expectations through case closure
- Maintain accurate case documentation and follow up with stakeholders
- Manage return authorizations and report issue trends to management
Requirements summary:
- Excellent verbal and written communication
- Highly organized and detail-oriented
- Problem-solving aptitude
- Able to work with complex data in a fast-paced environment
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
LightForm Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
Are you passionate about design? Does the thought of being part of exciting design projects excite you? Eager to launch a challenging yet rewarding career in the design industry? If so, we have a brilliant career opportunity for you as a customer service representative, at our Edmonton head office.
As an integral part of our team, our Customer Service Representative is responsible for managing customer service cases and communicating with clients and suppliers to ensure cases are successfully closed while maintaining a good relationship with clients and vendors with a high degree of client satisfaction while mitigating losses to the company.
Daily responsibilities include:
As an integral part of our team, our Customer Service Representative is responsible for managing customer service cases and communicating with clients and suppliers to ensure cases are successfully closed while maintaining a good relationship with clients and vendors with a high degree of client satisfaction while mitigating losses to the company.
Daily responsibilities include:
- Reviewing and documenting new customer service cases via phone and email
- Communicating with clients throughout the duration of their case; letting them know about next steps while managing expectations
- Soliciting and filing all documentation required for successful case submissions and future reference (photos, receipts, correspondence, etc.)
- Maintaining accurate and thorough case documentation at all times
- Reviewing open cases daily and following up with all case stakeholders on a regular basis
- Building positive relationships and partnerships with our vendors and clients
- Communicating with vendors, sales representatives, and customers to determine cost-effective solutions acceptable to all stakeholders
- Managing the implementation of customer service solutions and ensuring accurate and detailed record-keeping
- Monitoring Customer Service issue types and presenting summary reports to management
- Create accurate and thorough documentation for use by Accounting and Purchasing teams
- Managing and coordinating Return Authorizations
- Continuously looking for ways to improve upon current processes and policies
- Monitoring customer service best practices to ensure company policies align with industry standards
- Performing preventative maintenance
- Are an excellent verbal and written communicator
- Are highly organized, detail-oriented, and manage time effectively
- Keep meticulous documentation and love implementing organizational processes
- Have an aptitude for problem-solving; ability to determine solutions for customers
- Embrace opportunities to communicate and collaborate with sales and operations teams
- Can work with and assess complex data
- Thrive in a high pressure, fast-paced environment
- Genuinely enjoy helping people while upholding company policies
- Are results-oriented and able to work both independently and within a team environment
- Understand realities of working with high-end clientele
Journal
Only you can see this. Kept on this device, and in your account when you sign in.