Posted yesterday
Bilingual Customer Service Representative
@ Medline Canada Corporation
Ontario · Alberta · British Columbia · Nova Scotia
Overview
Medline Canada is hiring a bilingual Customer Service Representative for a full-time role handling customer inquiries across phone, email, chat and in person. The work involves resolving issues, documenting interactions and coordinating with internal departments. The posting states a weekday schedule of 10:00 AM to 6:30 PM EST after training and a salary of $50,000 to $55,000 per year, with a range of $50,600 to $76,000 annually.
Pay:
$50,000–$55,000 a year
Responsibilities:
- Interagir avec les clients par divers canaux
- Résoudre les demandes et plaintes, viser la résolution au premier contact
- Documenter les interactions dans les bases de données et plateformes
- Relayer les commentaires des clients aux départements concernés
- Collaborer avec les autres départements sur les commandes et l'expédition
Requirements summary:
- Diplôme d'études secondaires ou équivalent
- Minimum de 2 ans d'expérience en service à la clientèle
- Français et anglais avancés (bilingue)
- Excellentes habiletés d'écoute active et de gestion d'appels
- Maîtrise de Microsoft Office et des systèmes CRM
- Expérience de SAP considérée comme un atout
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Encouraged to apply | Indigenous peoples, Racialized people, Women, People with disabilities, 2SLGBTQ+ |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Medline Canada Corporation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
Full company description
Medline Canada is part of the largest provider of medical-surgical products and supply chain solutions serving all points of care. We make healthcare run better by delivering improved clinical, financial and operational outcomes. We’re driven by our values and a commitment to our customers, partnering to ensure they have exactly what they need – every order, every time. Medline Canada serves acute hospital settings, long term care, retailers, home healthcare and physician and dental clinics. With over 1100 employees, including over 200 clinical, market and service specialists, more than 50,000 products including 26,000 Medline Brand products, and 9 distribution centres from coast to coast, we are a trusted partner in delivering the healthcare needs of Canadians. Medline Canada est le plus grand fournisseur de produits médico-chirurgicaux et solutions de chaîne d’approvisionnement desservant tous les points de service. Des soins de santé qui opèrent mieux grâce à des résultats cliniques, financiers et opérationnels optimisés. Nous sommes animés par un engagement envers nos clients, en collaborant pour nous assurer qu’ils obtiennent exactement ce dont ils ont besoin – chaque commande, chaque fois. Medline Canada dessert les hôpitaux de soins actifs, les établissements de soins de longue durée, les détaillants, les services de soins à domicile ainsi que les cliniques médicales et dentaires. Avec plus de 1 100 employés, dont plus de 200 spécialistes cliniques, du marché et du service, plus de 50 000 produits, dont 26 000 produits de marque Medline, et 9 centres de distribution d’un océan à l’autre, nous sommes un partenaire de confiance pour répondre aux besoins de santé des Canadiens. 800.268.2848 800.361.0655 (Montréal) 800.463.5166 (Québec)
- LinkedIn followers
- 17,906
- People associated on LinkedIn
- 357
- Reported office locations
- 5150 Spectrum Way, Suite 300, Mississauga, Ontario L4W 5G2, CA
- 65 John Savage Ave, Unit 8, Dartmouth, Nova Scotia B3B 2C9, CA
- 17362 129 Ave NW, Edmonton, Alberta T5V 0C7, CA
- 995 Southgate Dr, Guelph, Ontario N1L 0B9, CA
- 670 Rue Bouvier, Québec, Quebec G2J 1A7, CA
- 3055 Rue Anderson, Terrebonne, Quebec J6Y 1W5, CA
- 787 Cliveden Pl, Delta, British Columbia V3M 6C7, CA
- 9 St Anne's Crescent, Paradise, Newfoundland and Labrador A1L 3W1, CA
- Other recorded names
- Medline Canada, Corporation
- Profile identifies a recruitment agency
- No
Medline Canada is part of the largest provider of medical-surgical products and supply chain solutions serving all points of care. We make healthcare run better by delivering improved clinical, financial and operational outcomes. We’re driven by our values and a commitment to our customers, partnering to ensure they have exactly what they need – every order, every time. Medline Canada serves acute hospital…
| Field | Value |
|---|---|
| Industry | Medical Equipment Manufacturing |
| Company size | 501-1,000 employees |
| Headquarters | Mississauga, Ontario |
| Organization type | Privately Held |
| Open jobs on Jobsy | 38 |
| View page |
Value Proposition
As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.
Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:
- Collaborative work environment with highly engaged employees
- Market competitive compensation and benefits plan, including LTD & Insurance
- RRSP with a company match
- Annual Employee Appreciation Week
- Paid vacation and personal days
- Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
- Career growth and training programs
- Open communication with Senior Leaders
- Employee referral program
- Recognition programs
- Social activities
- And much more…
Job Description Summary
A successful Bilingual Customer Service Representative plays a pivotal role in ensuring positive customer experiences and maintaining strong relationships between the company and its clients. Reporting to the Customer Service Manager and/or Supervisor/Team Lead this position requires exceptional communication skills, problem-solving abilities, and a dedication to customer satisfaction. The ideal candidate will exhibit professionalism, empathy, and the capability to handle a variety of customer inquiries and issues efficiently.Schedule:
Training period: Monday to Friday, 9:00 AM to 5:30 PM (EST)
Regular shifts after training:
Monday to Friday, 10:00 AM to 6:30 PM (EST)
The starting salary for this role is $50,000 - 55,000/year (CAD).
Job Description
CORE JOB RESPONSIBILITIES
- Customer Interaction: Engage with customers through various channels (phone, email, chat, or in person) in a friendly, empathetic, and professional manner to understand their needs and concerns. Ensuring clarity and customers are well informed on all inquiries.
- Team Collaboration: Collaborate effectively with colleagues, sharing knowledge and insights to provide consistent and exceptional customer service
- Issue Resolution: Resolve customer inquiries, concerns, or complaints effectively, striving for first-contact resolution. Escalate complex issues to appropriate channels when necessary
- Product Knowledge/Adherence to Policies: Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information and guidance to customers. Ensure compliance with ALL Medline policies, including privacy and data security
- Problem-Solving: Analyze customer issues and provide creative solutions to meet their needs while adhering to company policies and guidelines
- Documentation: Accurately document customer interactions, including issues and resolutions, according to Medline’s database and contact center platforms
- Feedback Handling: Gather and relay customer feedback to relevant departments for continuous improvement of products and services
- Department Collaboration: Work effective with intercompany departments to ensure a consistent and high-quality customer experience with smooth customer orders, product flow, shipping issues and/or other inquiries
QUALIFICATIONS
- High School Diploma or equivalent
- Minimum of 2 years of experience in the Customer Service field; Bilingual Contact Center a strong asset
- Due to the scope of responsibilities and/or the organizational structure, this position requires advanced language skills in both French and English (Bilingual).
- Exceptional phone contact handling and active listening skills with a strong problem resolution background
- Strong organizational skills with the ability to multi-task, prioritize and effectively manage priorities while working effectively in a team environment and/or independently
- Excellent communication and presentation skills (verbal and written)
- Ability to work under pressure in an ever changing, fast-paced and dynamic medical environment
- Demonstrates a highly developed sense of integrity and commitment to customer satisfaction
- Excellent organizational and time management skills
- Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment
- Strong proficiency is a MUST with Microsoft Word, and other Office applications, including CRM systems and practices (experience in SAP a strong asset)
The starting salary for this role is $50, 000 - 55,000/year (CAD).
The anticipated salary range for this position:
$50,600.00 - $76,000.00 AnnualThis job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Medline Canada, Corporation is proud to be an equal opportunity employer.
About Medline Canada
Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.
Our Commitment to Diversity and Inclusivity
Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.
Our commitment to Accessibility
Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.