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Posted 7 days ago

Customer Service Representative - 6-8 month contract

@ GameStop Canada

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Brampton, Ontario

Contract
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SIGNALS

Overview

GameStop Canada is hiring a Customer Service Representative on a 6-8 month contract at its Store Support Centre in Brampton. The role handles customer inquiries by email, live chat and phone, resolving complaints and escalating as needed. Bilingual English and French is an asset.

Responsibilities:

  • Resolve customer complaints efficiently and effectively
  • Provide accurate and timely responses to inquiries
  • Follow up on outstanding customer questions or concerns
  • Escalate complaints to the Customer Service Manager as needed

Requirements summary:

  • Quickly build rapport by phone or chat
  • Passion for technology and various systems and software
  • Strong work ethic and eye for detail
  • Ability to learn new software easily
  • Bilingual English and French is an asset

Tools & skills

email systemphone system
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-11-03
First seen by our source
2026-11-10
Source record updated
2026-11-10

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French

Summary and details written by AI from the posting; the employer’s posting is the authority.

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GameStop Canada

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FieldValue
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Job description

We are currently looking for a Customer Service Rep to join our amazing Store Support Centre team in Brampton.

If you’ve ever had to contact a customer service centre, you know that the person on the other end of the email, chat, or phone can make a big difference in whether your experience turns from a negative to a positive. The customer experience is what sets EB Games apart from our competition and our Customer Service Reps contribute to this experience every day. They make a difference in our customers’ lives through email, live chats, and over the phone all while representing EB in a professional way. They use their tech savvy and problem-solving skills to answer questions and provide solutions, and our Bilingual Customer Service Reps even do all of this in both official languages!

You’ll know that you’re successful in this role when you:

  • Efficiently and effectively resolve customer complaints,
  • Provide accurate and timely responses to customer inquiries,
  • Take initiative to follow up on outstanding customer questions or concerns, and
  • Escalate complaints/concerns to the Customer Service Manager as needed.

Apply for this role if you:

  • Can quickly build a rapport with someone over the phone or through a chat,
  • Are passionate about technology and can answer questions about various systems and software,
  • Have a strong work ethic and an eye for details,
  • Thrive in a cooperative and collaborative team,
  • Communicate effectively with various organizational levels, as well as internal and external customers,
  • Manage your time well amid changing priorities,
  • Easily learn new software.

We offer the chance to be part of a great team that allows us to be the leading gaming and collectibles retailer in Canada. Being a hard-core gamer is not required but having a passion for customer service and success is. If this sounds like you, please submit an updated resume with your application today.

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