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Posted 8 days ago

Bilingual Customer Service Representative

@ KIT RECRUITMENT

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Oakville, Ontario

Full-time2+ years experience
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SIGNALS

Overview

KIT Recruitment is hiring a bilingual Customer Service Representative (English/French) for its client in Oakville, ON. The role manages customer orders, resolves inquiries, claims, returns and pricing discrepancies, and works in SAP and EDI systems. Full-time, Monday to Friday 8:30 AM to 5:00 PM, hybrid with three office days, salary $57,000 to $58,500 per year.

Responsibilities:

  • Process and manage customer orders via EDI, Esker, email and portals
  • Respond to inquiries on orders, pricing, products and deliveries
  • Investigate and resolve claims, returns, shortages and deductions
  • Collaborate with internal departments to process credits and debits
  • Support inventory adjustments and product launches

Requirements summary:

  • 2 to 3 years in customer service, order management or supply chain
  • Fluency in English and French, written and verbal
  • SAP or similar ERP experience required
  • College diploma, degree or equivalent business experience
  • Experience with EDI, Esker or CRM is an asset

Tools & skills

SAPEDIEskerCRMMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft Teams

Benefits mentioned

Retirement plan
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-11-02
First seen by our source
2026-11-10
Source record updated
2026-11-10

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience2+ years
Hours per week40
Scheduleday
Travelair: none · ground: none
Work settingOffice, Home
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French
EducationCollege diploma (preferred)
Perks mentionedGenerous paid time off, Retirement plan

Summary and details written by AI from the posting; the employer’s posting is the authority.

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KIT RECRUITMENT

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

We make it happen, together! Recruitment Specialists in the Manufacturing, Food Sector, Consumer Package Goods and 3PL.

Full company description

KIT Recruitment was founded on three main principles. Knowledge: Over 22 years of hands-on direct recruitment experience in Food Manufacturing- Animal Processing, Bakery & Confectionary and Commodities, Construction & Building Materials and Industrial Manufacturing. Integrity: Strong moral principles in dealing with clients and applicants throughout the hiring process. Trust: Forming key relationships with clients and applicants which in turn produce beneficial results for all. Give KIT Recruitment a call today! Our team is looking forward to a partnership with you on your next staffing mandate. www.kitrecruitment.com [email protected]

LinkedIn followers
56,707
People associated on LinkedIn
9
Reported office locations
  • Toronto, Ontario, CA
Other recorded names
  • KIT Recruitment
Specialties
  • Animal Processing
  • Food Manufacturing
  • Industrial Manufacturing
  • and Construction & Building Materials
Profile identifies a recruitment agency
Yes
View all jobs Website

KIT Recruitment was founded on three main principles. Knowledge: Over 22 years of hands-on direct recruitment experience in Food Manufacturing- Animal Processing, Bakery & Confectionary and Commodities, Construction & Building Materials and Industrial Manufacturing. Integrity: Strong moral principles in dealing with clients and applicants throughout the hiring process. Trust: Forming key relationships with clients…

FieldValue
IndustryStaffing and Recruiting
Company size2-10 employees
HeadquartersToronto, Ontario
Organization typePrivately Held
Year founded2017
SpecialtiesAnimal ProcessingFood ManufacturingIndustrial Manufacturingand Construction & Building Materials
Open jobs on Jobsy5
LinkedInView page
Job description

KIT Recruitment is seeking a Bilingual Customer Service Representative (English/French) to join our client's team in a hybrid role!

The successful candidate will manage customer orders, resolve inquiries, process claims and returns, and collaborate with internal teams to ensure exceptional customer service.

We're looking for a detail-oriented, organized professional with strong problem-solving skills who thrives in a fast-paced, environment.

Bilingual Customer Service Representative - Details:

Location: Oakville, ON

Shift: Monday to Friday, 8:30 AM – 5:00 PM - Tues-Thurs in office, Monday and Friday Remote.

Salary: $57,000 – $58,500 annually

Employment Type: Full-Time

RRSP: 3% employer after 1 year + up to 5% match

Vacation: 2 weeks of vacation with the option to buy a 3rd week

Benefits from day 1

Bilingual Customer Service Representative - Responsibilities:

  • Process and manage customer orders through EDI, Esker, email, and customer portals, ensuring accuracy and timely fulfillment.
  • Respond to customer inquiries regarding orders, pricing, products, deliveries, and account concerns.
  • Investigate and resolve claims, returns, shortages, deductions, and pricing discrepancies.
  • Collaborate with internal departments to resolve issues and process credits, debits, and returns.
  • Utilize SAP, EDI, and other business systems to manage transactions, maintain accurate records, and resolve errors.
  • Support inventory adjustments, product launches, and daily operational activities.
  • Identify opportunities to improve processes, efficiency, and customer satisfaction.
  • Build strong customer relationships while managing multiple priorities in a fast-paced environment.

Bilingual Customer Service Representative - Qualifications:

  • Minimum 2–3 years of experience in customer service, order management, account support, supply chain, or business operations.
  • Fluency in English and French (written and verbal) is required.
  • Experience with SAP or a similar ERP system is required.
  • College diploma, degree, or equivalent business experience.
  • Ability to work effectively and independently in a remote environment.
  • Strong organizational skills, attention to detail, and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
  • Experience with EDI, Esker, CRM platforms, or other customer service technologies is an asset.
  • Ability to collaborate effectively with cross-functional teams.

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