Posted 3 days ago
Bilingual Customer Service Representative
@ Experis Canada
Montréal, Quebec
Overview
Experis Canada is hiring a fully bilingual English and French contractor for a 24/7/365 operations team in Edmonton, AB or Montreal, QC, providing real-time support to law enforcement agencies across Canada. The role involves time-sensitive, sometimes life-and-death situations, with 37.5 hours per week on rotating day and night shifts.
Responsibilities:
- Provide real-time support to law enforcement agencies across Canada
- Handle time-sensitive and critical situations, including life-and-death emergencies
- Work rotating day and night shifts on a 24/7/365 team
- Communicate professionally with agencies in English and French
Requirements summary:
- Full bilingual proficiency in English and French, written and verbal
- Ability to work rotating day and night shifts
- Strong reliability, attendance and punctuality
- Intermediate to advanced computer and technology skills (asset)
- Experience in confidential or privacy-sensitive environments (asset)
- Ability to stay calm and make quick decisions under stress (asset)
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 37.5 |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer moderate |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Experis Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 12 |
Bilingual Customer Service Representative
Locations: Edmonton, AB & Montreal, QC
Work Schedule: 24/7/365 Operations – Rotating Day and Night Shifts
Hours: 37.5 hours per week
Job Overview
We are seeking fully bilingual (English/French) professionals to join a 24/7 operations team providing real-time support to law enforcement agencies across Canada. This role involves supporting critical, time-sensitive situations, including life-and-death emergencies. Candidates must be professional, reliable, punctual, quick-thinking, and comfortable working under pressure.
Shift Schedule
The team operates 24 hours a day, 7 days a week, 365 days a year.
- Day Shift: 6:00 AM – 6:30 PM (Mountain Time)
- Night Shift: 6:00 PM – 6:30 AM (Mountain Time, following morning)
- Candidates must be comfortable rotating between day and night shifts as required.
Must-Have Requirements
- Full bilingual proficiency: Fluent in both English and French, with excellent written and verbal communication skills.
- Shift flexibility: Ability to work rotating day and night shifts to support 24/7/365 operations.
- Reliability and punctuality: Strong attendance, time management, and dependability are essential.
Nice-to-Have Qualifications
- Intermediate to advanced computer and technology skills.
- Previous experience working in highly confidential or privacy-sensitive environments.
- Self-motivated, detail-oriented, and able to work independently.
- Ability to remain calm, professional, and make quick decisions in stressful situations.
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