Posted 29 days ago
Bilingual Customer Service Representative
@ Sun Life Assurance Company of Canada
Montréal, Quebec
Overview
Sun Life Assurance Company of Canada is hiring a full-time bilingual customer service representative to answer inbound calls from clients and advisors about products, services, policies and claims. The role is hybrid with two office days per week and shifts between 8AM and 8PM on weekdays. The posting states a base hourly rate starting at $27.95 plus an annual bonus, and requires Reliability Status clearance.
Pay:
From $27.95 an hour
Responsibilities:
- Répondre aux appels entrants de clients et conseillers
- Analyser les problèmes et proposer des solutions
- Fournir de l'information sur les produits et services Sun Life
- S'assurer que clients et conseillers ont la bonne information
Requirements summary:
- Bilinguisme français et anglais, oral et écrit
- Orientation service à la clientèle et aisance technologique
- Expérience en centre d'appels, réception, hôtellerie, restauration ou vente au détail (un atout)
- Autorisation de sécurité Statut de fiabilité requise
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-08
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Background checks | credit |
| Encouraged to apply | People with disabilities |
| Security clearance | Reliability status |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Performance bonus, Stock or equity, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sun Life Assurance Company of Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives. We provide a wide range of insurance and investment products and services in key markets around the world including Canada, the United States, the United Kingdom, Hong Kong, the Philippines and Indonesia. At Sun Life, we have more than 34,000 employees and 112,900 advisors worldwide. Websites: Canada www.sunlife.ca/en/ US www.sunlife.com/us/en/ Vietnam www.sunlife.com.vn Hong Kong www.sunlife.com.hk Indonesia www.sunlife.co.id Malaysia www.sunlife.com.my Philippines www.sunlife.com.ph
- LinkedIn followers
- 513,664
- People associated on LinkedIn
- 38,498
- Reported office locations
- 18 Hung Luen Road, Hong Kong, HK
- 2323 Grand Blvd, Kansas City, MO 64108, US
- 1 Sun Life Park, Wellesley Hills, MA 02481, US
- 5455 Avenue de Gaspe, Montreal, QC H2T 3B3, CA
- 5 Công trường Mê Linh, Ho Chi Minh, Vietnam, Ho Chi Minh City 71006, VN
- One Raffles Quay, Singapore, SG
- 5th Avenue cor. Rizal Drive, Metro Manila, PH
- Kuala Lumpur, MY
- Jakarta, ID
- Business categories
- Finance
- Service Industry
- Health Care
- Life Insurance
- Asset Management
- Insurance
- FinTech
- Financial Services
- Commercial Insurance
- Other recorded names
- Sun Life Assurance Company of Canada
- Sun Life du Canada
- Sun Life
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,048,785,173
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives. We provide a wide range of insurance and investment products and services in key markets around the world including Canada, the United States, the United Kingdom, Hong Kong, the Philippines and Indonesia. At Sun Life, we have more than 34,000 employees and 112,900 advisors…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 10,001+ employees |
| Organization type | Public Company |
| Open jobs on Jobsy | 173 |
| View page |
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors.
Why You'll Love Working with Us:
- We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work!
- Weekday Schedule: Enjoy a Monday to Friday work week with shifts between 8AM to 8PM. Shifts vary from 8AM to 8PM and require full availability between these hours.
- Competitive Compensation: Competitive salary starting at 27,95$ per hour, plus an annual bonus based on objectives.
- Work-Life Balance: Hybrid position with 2 days in office per week. Quantity and fixed days per week subject to review.
- Benefits: Flexible Benefits program from the day you join, Employee & Family Assistance Program, Defined Contribution Pension Plan, Stocks Ownership & Wellness Programs.
- Vacation: 3 weeks’ vacation, floater days, care days and more!
- Career Growth: Ongoing training and development opportunities to advance your career.
What You’ll Do:
Our supportive leaders are looking for talented customer service individuals that will:
- Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
- Analyze and find solutions to client problems in a friendly and proactive way.
- Provide Clients and advisors with additional information on Sun Life’s products & services in support of their financial and health goals.
- Ensure our Clients and advisors have the right information taking the right amount of their time.
Apply now if:
- You are customer service oriented, tech-savvy, like to solve problems and thrive in a fast-paced environment.
- Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
- Experience in call center, reception, hospitality, food and services, and retail are assets.
This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.
#LI-Hybrid
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
52,500/52 500 - 81,500/81 500Job Category:
Call CentrePosting End Date:
08/11/2026Journal
Only you can see this. Kept on this device, and in your account when you sign in.