Posted 26 days ago
Bilingual Customer Service Representative - ASG
@ Foundever®
New Brunswick
Overview
Foundever is hiring a full-time work-from-home bilingual customer service representative for a major automotive brand. The role supports vehicle owners with telematics, connectivity, warranty, repair and dealership questions. Pay is $15 to $19.35 per hour by province plus a $2.50 bilingual premium, with rotating nights, evenings and weekends.
Pay:
$15–$19.35 an hour
Responsibilities:
- Provide technical and customer service support to vehicle owners
- Troubleshoot telematics and connectivity issues
- Answer warranty coverage and repair questions
- Coordinate with dealerships
- Support customers in English and French
Requirements summary:
- Proficiency in English and French
- High school diploma or equivalent
- At least 6 months of customer service experience
- Flexibility to work nights, evenings and weekends
- Must pass a background check
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-11
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 0+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Background checks | criminal record |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Foundever®
| Field | Value |
|---|---|
| Open jobs on Jobsy | 15 |
Bilingual Customer Service Representative
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference
Job Overview
As a full-time Work from Home Bilingual Customer Service Representative, you'll be the trusted voice for a major automotive brand. You'll provide exceptional technical and customer service support to vehicle owners—addressing telematics system concerns, troubleshooting connectivity issues, warranty coverage questions, repairs, dealership coordination, and vehicle feature functionality.
Why You Should Join Us
- $15 - $19.35/H depending on your province of residence with a $2.50 Bilingual Premium
- Enjoy the benefits of working from home. Save time, money and reduce stress
- No equipment? We provide everything you need!
- Join a supportive community focused on engagement and recognition
- Hands-on paid virtual classroom-style training, as well as ongoing job specific training
- Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program
What We Are Looking For
- Must reside in Canada
- Must be at least 18 yrs of age
- Highschool diploma or equivalent
- Must have at least 6 months of working experience in the customer service field
- The flexibility to work various shifts, including nights, evenings and weekends
- Must pass a background check
Key Skills
- Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
- Able to navigate multiple systems and have an understanding google maps or similar tools
- Strong problem-Solving, Empathy, Adaptability and Reliability
Language Proficiency:
Proficiency in English and French is required, as the role will support both French and English speaking customers
Home Setup Requirements
- A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production
This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).
This opportunity represents an existing vacancy supporting current business operations.
About Assistance Services Group
Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Journal
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