Posted 20 days ago
Bilingual Customer Support Specialist
@ Fronius Canada Ltd.
Mississauga, Ontario
Overview
Fronius Canada Ltd. is hiring a bilingual Customer Support and Procurement Specialist for its Order Processing team at its Mississauga head office. The role covers supplier procurement, order-to-delivery tasks, ERP data maintenance and customer service by email and phone. The posting states a salary of $60k-70k, RRSP matching, extended healthcare and remote work from home opportunities.
Responsibilities:
- Manage suppliers and the full procurement process
- Process customer orders from acknowledgement to invoice
- Provide customer service by email and phone
- Maintain customer and material data in ERP and CRM
- Coordinate with warehouse and finance teams
Requirements summary:
- 5+ years in procurement or order processing
- Working knowledge of ERP order processing
- Proficiency with Microsoft Office and Dynamics CRM
- Strong written and spoken communication
- Post-secondary diploma or equivalent experience
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-18
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Travel | air: minimal · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred) |
| Fields of study | Engineering |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Fronius Canada Ltd.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Fronius Canada Ltd., founded in 2007, is a subsidiary of Fronius International GmbH in Austria. With over 45 employees, Fronius Canada operates in two main areas, offering welding solutions and solar energy solutions. Solar Energy Solutions The very first Fronius inverters hit the European market in 1992. Thirty years later, we are now supplying our high quality inverters for Canadian residential and commercial solar PV systems, including the newest Gen24 hybrid residential inverter as well as the Fronius SnapINverter families of grid-tie solar inverters. We also provide a full range of dealer support services, including local technical support, advanced repair and testing, training and marketing support. Welding Solutions Perfect Welding has in-house sales and technical support in Ontario, Quebec, British Columbia, Alberta, Saskatchewan and Manitoba and our sales and service partner network provide coverage all of the Maritimes and Northern Canada! The Perfect Welding division serves a wide range of industries, including: power generation, shipyard, automotive, pipeline and metal fabrication.
- LinkedIn followers
- 2,989
- People associated on LinkedIn
- 30
- Reported office locations
- 2875 Argentia Road, Units 3 - 6, Mississauga, ON L5N 8G6, CA
- Other recorded names
- Fronius Canada
- Specialties
- Grid-tie inverters
- Welding systems
- and Solar string inverters
- Profile identifies a recruitment agency
- No
Fronius Canada Ltd., founded in 2007, is a subsidiary of Fronius International GmbH in Austria. With over 45 employees, Fronius Canada operates in two main areas, offering welding solutions and solar energy solutions. Solar Energy Solutions The very first Fronius inverters hit the European market in 1992. Thirty years later, we are now supplying our high quality inverters for Canadian residential and commercial…
| Field | Value |
|---|---|
| Industry | Appliances, Electrical, and Electronics Manufacturing |
| Company size | 5,001-10,000 employees |
| Headquarters | Mississauga, ON |
| Organization type | Privately Held |
| Year founded | 2007 |
| Specialties | Grid-tie invertersWelding systemsand Solar string inverters |
| Open jobs on Jobsy | 3 |
| View page |
Fronius is an international company present in 100+ countries world-wide with two Strategic Business Segments: Welding Solutions and Solar & Energy Solutions. Fronius is a Technology Leader specializing in high quality manual and robotic welding solutions. At Fronius Canada (a subsidiary of Fronius International) we are currently looking for a passionate Procurement/Customer Support Specialist to join our Order Processing team at our Mississauga head office. This is not just any job.... At Fronius Canada, we are experts in our field, our solutions are different and so are our people!
What you will be doing:
Procurement
- Follows the purchasing procedure to manage internal and external suppliers.
- Acts as the first point of contact for procurement, logistics and correspondence with suppliers.
- Handles all tasks from order to delivery within procurement.
- Approves vendor invoices.
- Escalates with internal and external suppliers as required.
- Collaborates with internal teams to identify slow-moving and obsolete inventory and takes appropriate actions.
- Collaborates with internal departments to ensure a smooth flow of materials and components through the supply chain.
- Maintains the material master data in the ERP system for all relevant purchases.
- Participates in meetings with Fronius Headquarters to support regular coordination, close cooperation and good exchange of information with colleagues of various subsidiaries.
- Collaborates with other subsidiaries to define and implement sustainable. improvements to business processes.
- Trains new procurement employees as well as keeps all colleagues up to date regarding procurement matters (current news, updates, changes, etc.).
- Conducts other duties as required.
Customer Service
- Manages and maintains customer database in our ERP system (BaaN) and CRM.
- Provides customer service support via email and phones to customers.
- Prepares sales and service quotations.
- Manages the full cycle of sales/service orders including order acknowledgement, shipment and invoice.
- Processes the credit and return of customer order.
- Collaborates on shipment with warehouse staff.
- Supports marketing and sales to ensure customer satisfaction during sales order processing.
- Coordinates with the finance team on matters of customer credit and payment.
- Available for occasional travel overseas to our parent company for training or meeting.
- Conducts other duties as required.
What we are looking for:
- Technical Aptitude in engineering with 5+ years experience in procurement and order processing or support team.
- A quick learner in a fast-paced work environment.
- Be able to adapt to changes in workplace.
- Working knowledge of ERP System regarding the full cycle of order processing and procurement.
- Detail-oriented and well-organized all time.
- Accuracy driven is a must during order processing in the system.
- Proficient with Microsoft Office including Word, Excel, Outlook and Dynamics CRM.
- Ability to work both independently and in a team.
- Strong written and spoken communication skills with internal and external customers.
- Be able to multi-task in a timely manner.
- Post-Secondary Education/Associated Diploma or equivalent experience.
- Bilingual in French is an asset.
What we offer:
- Competitive salary ($60k-70k)
- RRSP matching plan for eligible employees
- Extended healthcare plan
- Remote work from home opportunity
- 3 weeks of vacation, and more
Are you ready for Fronius? Apply online now and become part of the Fronius family!
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