Posted 4 days ago
Customer Support Specialist
@ Express Employment Professionals
Woodbridge, Ontario
Overview
NaviComm, a smart home technology company in Richmond Hill, Ontario, is hiring a Customer Support Specialist to support property management teams and residents. The role covers inquiries, virtual and on-site product training, troubleshooting, and an after-hours on-call rotation. Salary is up to $68,000 per year, depending on experience.
Pay:
Up to $68,000 a year
Responsibilities:
- Respond to customer inquiries about NaviComm products and services
- Deliver virtual training and on-site product demonstrations
- Troubleshoot issues and escalate technical problems to internal teams
- Develop and maintain customer training materials and documentation
- Analyze user data to identify recurring issues
Requirements summary:
- 1 to 3 years of customer-facing or support experience
- Formal customer service soft skills training
- Advanced Microsoft Office proficiency
- Valid driver's licence and reliable vehicle
- Interest in smart home or IoT technology is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day, evening, overnight |
| Travel | air: none · ground: moderate |
| Work setting | Office, Client sites, Home |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | Valid driver's licence |
| Driver’s licence | required, own vehicle |
| Perks mentioned | Generous paid time off |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Express Employment Professionals
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
To help as many people as possible find good jobs by helping as many clients as possible find good people.
Full company description
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in Oklahoma City, and a network of sales and support teams internationally. Express Employment Professionals, our flagship franchise, has more than 870 franchise locations and began franchising in 1985 to deliver staffing support and human resource services through a network of franchise office owners. Express helps people find good jobs and companies find good people, and offers a full range of employment solutions, including evaluation hire, temporary staffing, professional search, and human resources for businesses around the globe. Focusing on a wide range of positions, Express' long-term goal is to put a million people to work annually.
- LinkedIn followers
- 189,455
- People associated on LinkedIn
- 14,384
- Reported office locations
- 9701 Boardwalk Boulevard, Oklahoma City, OK 73162, US
- Other recorded names
- Express Employment International Headquarters
- Express Employment International
- Specialties
- professional
- administrative
- commercial
- employment
- jobs
- staffing
- personnel
- career
- hiring
- workforce
- placement
- temporary
- human resources
- skilled trades
- direct hire
- light industrial
- and office services
- Profile identifies a recruitment agency
- Yes
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Oklahoma City, OK |
| Organization type | Privately Held |
| Year founded | 1983 |
| Specialties | professionaladministrativecommercialemploymentjobsstaffingpersonnelcareerhiringworkforce |
| Open jobs on Jobsy | 364 |
| View page |
Customer Support Specialist
Company: NaviComm (A Sister Company of Navien, Inc.)
Location: Richmond Hill, Ontario
Salary: Up to $68,000 per year, depending on experience
Employment Type: Full-Time, Permanent
About the Company
NaviComm is an innovative smart living technology company formed through a strategic consortium of industry leaders specializing in smart home platforms, residential IoT technologies, and digital living solutions.
As part of its growth strategy, NaviComm has acquired SmartONE Solutions Inc., a leading Ontario-based smart home technology provider serving Canada's residential construction market.
NaviComm delivers innovative, proprietary IoT-based solutions that connect hundreds of smart homes through a dedicated network, creating a unified technology platform that enhances the living experience for residents in multi-unit residential buildings.
As the company continues to grow, NaviComm is seeking a Customer Support Specialist who is passionate about technology, customer service, and delivering exceptional support to property management teams and residents.
Position Overview
The Customer Support Specialist will serve as a key point of contact for property management teams and residents, providing product guidance, troubleshooting assistance, and training on NaviComm's smart home technology solutions.
This role is ideal for a customer-focused professional who enjoys problem-solving, learning new technologies, and building positive customer relationships. The successful candidate will also collaborate with internal teams to resolve technical issues, improve support processes, and enhance the overall customer experience.
Key Responsibilities
- Respond to customer inquiries from property management teams and residents regarding NaviComm's products and services.
- Communicate product updates, upcoming features, and implementation timelines to end users.
- Conduct virtual training sessions to educate customers on product features and functionality.
- Perform on-site product demonstrations in residential suites and customer locations, requiring approximately 25% travel.
- Deliver timely, professional, and customer-focused support across all interactions.
- Collaborate with internal teams to share customer feedback, identify recurring concerns, and recommend service improvements.
- Escalate technical issues to the appropriate internal teams and follow up to ensure timely resolution.
- Develop, maintain, and update customer training materials and support documentation.
- Coordinate with third-party call centre partners to manage repair-related inquiries.
- Monitor and analyze user data to identify trends, recurring issues, and opportunities for continuous improvement.
- Participate in an after-hours on-call support rotation, approximately 25% of the time.
Qualifications and Requirements
- 1–3 years of experience in a customer-facing or customer support role.
- Formal training in customer service soft skills.
- Excellent verbal and written communication skills, with strong presentation abilities.
- Strong telephone etiquette and a professional, customer-oriented approach.
- Advanced proficiency in Microsoft Office applications.
- Strong analytical, organizational, and problem-solving skills, with exceptional attention to detail.
- A proactive, self-motivated approach and the ability to work independently and collaboratively.
- Interest in technology, with a willingness to learn new products and systems.
- Experience with smart home technology, Internet of Things (IoT) products, or technical customer support is an asset.
- Bilingual proficiency in English and French is an asset.
- Valid driver's licence and access to a reliable vehicle for customer site visits. Mileage expenses will be reimbursed.
Compensation and Benefits
- Annual Salary: Up to $68,000 annualy, depending on experience.
- Vacation: 3 weeks per year.
- Benefits: Medical, dental, and vision coverage.
- Work Schedule: 40 hours per week, with participation in a rotating after-hours support schedule.
- Travel: Approximately 25% for on-site customer demonstrations; mileage reimbursed.
The Ideal Candidate
The ideal candidate is an enthusiastic, service-oriented professional who combines excellent communication skills with a natural ability to troubleshoot problems and learn new technology. They are comfortable assisting a diverse customer base, conducting product demonstrations, and collaborating with different teams to deliver effective solutions.
This is an excellent opportunity for someone looking to grow their career with an innovative technology company at the intersection of smart homes, IoT, and residential living.
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