Bilingual Disability Case Manager

Are you passionate about health, wellness, and helping individuals navigate their recovery and return to work? Do you thrive in a collaborative environment where empathy, problem-solving, and strong communication skills are valued? If you’re organized, client-focused, and motivated to make a positive impact, we’d love to hear from you!

As a Bilingual Disability Case Manager, you will play an important role in supporting individuals throughout their recovery journey. Working collaboratively with a diverse team of healthcare professionals, you will manage the short-term disability process for a portfolio of clients, helping individuals navigate their recovery and supporting their safe and timely return to work.

This role is ideal for someone who combines compassion with strong organizational and customer service skills, and who enjoys working in a dynamic environment where collaboration and continuous learning are encouraged.

Acclaim is a leader in ability management, with offices across Canada. We partner with employers, insurers, lawyers, and government programs to support individuals in their recovery and help them return to work and daily activities following illness or injury. Through our expertise and collaborative approach, we are committed to helping individuals achieve a safe and timely recovery.

At Acclaim, we are committed to supporting both the individuals we serve and the people who make our work possible.

What we offer:

• Opportunities for continuous learning, skill development, and career advancement, with a strong focus on promoting from within.
• A supportive workplace that values employee well-being and encourages a healthy work-life balance.
• Access to a comprehensive benefits program to support your health and well-being.
• Work alongside a diverse team of experienced healthcare professionals who share a commitment to making a meaningful difference.
• The opportunity to positively impact individuals’ lives by supporting their recovery and return to work.
• Join a team that values collaboration, empathy, and the sharing of ideas to achieve the best possible outcomes for clients.

Responsibilities:

• Access, review and adjudicate short-term disability claims in regards to the functional health and wellness of employees by gathering relevant information and medical documentation.
• Conduct case assessments, contacting the employee and their direct manager/HR to explain the disability management process and gather information for assessment purposes.
• Develop and document an understanding of the situation and the factors/barriers inhibiting a successful return to work for the employee.
• Determine an appropriate return-to-work (RTW) plan with the employee and the employer; provide active support for the RTW planning process between stakeholders.
• Comply with ethical, professional and legal requirements based on the client policies and procedures, as well as Federal and Provincial legislative regulations.
• Liaise with the HR professionals within the client group and with medical professionals regarding the case management aspect of the role.
• Communicate proactively with employer representatives regarding any case management issues that may impact the workplace and RTW planning.
• Perform file reviews with employer contacts.
• Manage the transition from STD to LTD when applicable.
• Coordinate and attend employer visits, as required.
• Schedule, conduct and/or participate in required meetings, providing input and suggestions.
• Promote awareness of health and safety issues and stay current with disability and wellness practices.
• Attend workshops, career development and continuing education opportunities to maintain an up-to-date working knowledge of issues that affect the position.
• Perform all duties and responsibilities in a manner consistent with the company Mission Statement, Philosophy, and ethical standards.
• Respect and protect the privacy of information relating to all company clients, employees, and business affairs.

Requirements:

MUST BE FLUENT IN ENGLISH AND FRENCH (written and verbal)

• Strong customer service experience with the ability to build and manage relationships both internal and external.
• Possess an understanding of medical terminology, concepts, accommodation and return to work.
• Excellent problem solving and decision making skills.
• Ability to multi-task and prioritize in a fast paced environment.

Qualifications:

• Bachelor of Arts in Social Sciences (e.g. psychology, sociology, etc), or professional degree (i.e. social work, occupational therapy, kinesiology, nursing)
• 3-5 years’ experience in disability management
• Professional designations in the field are considered an asset (e.g. Certified Disability Management Professional, Certified Return to Work Coordinator)

Compensation:

The annual salary range for this position is $55,000 - $75,000 depending on qualifications and experience.

This posting is for an existing vacancy that is available to be filled.

Acclaim is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to apply, please advise Human Resources at [email protected] .

We thank all applicants for their interest, however only those being considered for an interview will be contacted.