Bilingual French Customer Service Representative

Are you a highly motivated professional looking to advance your career in customer care? We have an exceptional temp-to-perm opportunity for a Bilingual Call Centre Dispatcher in Mississauga, Ontario. Working with a global leader in office technology, you will support Managed Print Services (MPS) customers by coordinating service requests, resolving supply issues, and deploying field technicians. In this dynamic customer care role, you will act as the crucial link between clients and technical teams, using platforms like SAP and ServiceNow to manage inbound requests and maintain operational efficiency. This remote-friendly role offers a flexible work environment and a clear path to permanent employment.

As this customer care position supports a national network, full bilingualism in English and French is required. You will provide professional, clear, and courteous support to clients and partners across the country on a daily basis.

Advantages
• Competitive compensation package ranging from $48,000 to $50,000 annually ($24.62 - $25.64 per hour)
• Clear opportunity to transition from a temporary contract to a permanent role based on performance
• Option to work 100% remote or enjoy a dynamic hybrid setup in Mississauga
• Standard, stable working hours (shifts between 8:00 AM and 6:00 PM) with available overtime
• Comprehensive paid training program, ongoing development, and access to performance bonus programs

Responsibilities
• Support Managed Print Services (MPS) customers by monitoring service requests and coordinating supply fulfillment in a professional customer care setting
• Coordinate with internal teams, service providers, and dispatch partners to resolve customer issues effectively
• Manage inbound phone calls, emails, and support requests with accuracy and attention to detail
• Investigate toner and supply ordering issues, including delayed shipments and inventory discrepancies
• Provide first-level support for Data Collection Agents (DCAs) and escalate complex issues to technical support teams
• Accurately document customer interactions, troubleshooting steps, and resolutions within incident management systems
• Deliver professional, courteous customer care support in both English and French

Qualifications
• Bilingualism in English and French is strictly required
• Previous experience in a Call Centre, dispatch, or high-volume customer care environment is a strong asset
• High school diploma or equivalent educational background
• Familiarity with managed print concepts, automated toner replenishment, or fleet monitoring is preferred
• Experience using SAP, incident management systems, or ACD phone systems is advantageous
• Reliable, punctual, and possessing a strong professional work ethic

Summary
Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.