Posted 24 days ago
Bilingual IT Support Engineer
@ Astra North Infoteck Inc.
Mirabel, Quebec
Overview
Astra North Infoteck Inc. is hiring a bilingual IT Support Engineer for a 5-day onsite role in Mirabel, QC, requiring 3 to 6 years of experience. The work covers ServiceNow incident and service management, SLA delivery, and shift-based support from 7 am to 7 pm, Monday to Friday, with occasional on-call and weekend work.
Responsibilities:
- Monitor and resolve incidents day to day in ServiceNow
- Triage issues and coordinate with cross-functional teams
- Maintain SLA levels and follow service management processes
- Coordinate suppliers, OEMs and stakeholders, and report progress
Requirements summary:
- 3 to 6 years of IT support experience
- Working experience in ServiceNow and ITSM processes
- Fluent in French
- Willingness to work 7 am to 7 pm shifts and on-call when needed
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 40 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | French, English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 426 |
Bilingual IT Support Engineer
Mirabel, QC- 5 Days Onsite
Experience: 3–6 years
Must Have Technical Skills:
• Interaction with team members for knowledge sharing, knowledge transition, and issue resolution.
• Stakeholder management, sharing regular updates, and assisting in preparing operational reports.
• Triaging of issues and coordination with cross-functional teams for timely resolution.
• Follow service management processes (e.g. Incident, Change, Capacity, Problem, etc.).
• Maintaining agreed SLA levels and assuring quality of delivery at all times.
• Adhere to shift rotation plan and operating model.
• Interaction with SMEs on functional issues.
• Coordinate communications between suppliers and business stakeholders for their particular area.
• Track and report progress to stakeholders.
• Working experience in ServiceNow and knowledge of Incident, Problem, Change, SLM, and Knowledge Management processes.
• Shift timings: Monday to Friday, morning 7:00 am–7:00 pm (8-hour job, ROTA will be available).
• On-call support beyond office hours (rarely needed).
• Extended shift timings and weekend working based on customer requirements.
• Working with a manufacturing customer will be an added advantage.
• Fluent in French language.
Roles and Responsibilities:
• Day-to-day incident monitoring and resolution (ServiceNow preferred).
• Interaction with client (IT & Business users) on functional issues.
• Triaging of issues and coordination with cross-functional teams for timely resolution.
• Follow service management processes (e.g. Incident, Change, Capacity, Problem, etc.).
• Maintaining agreed SLA levels and assuring quality of delivery at all times.
• Adhere to shift rotation plan and operating model.
• Interaction with SMEs on functional issues.
• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area.
• Track and report progress to stakeholders.
• Willing to work in shifts (between 7am to 7pm), this is mandatory.
• Flexible.
• Excellent communication skills.
• Continuous learning attitude.
• Team worker.
• Meticulous.
Journal
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