Posted 8 days ago
Bilingual Pharmacy Trainer - Pharmacy Ops (Temporary - 18 month contract)
@ TELUS
Ottawa, ON · Vancouver, BC · Edmonton, AB · Winnipeg, MB · Halifax, NS +4
Overview
TELUS is hiring a bilingual Business Analyst II on an 18-month temporary contract in its Drug Operations team, which maintains the accuracy of Canada's pharmacy benefit management systems. The role involves maintaining drug, formulary and price data, documenting business processes and answering drug pricing and coverage inquiries. Bilingual French and English is a great-to-have; PBM experience and advanced Excel are required.
Responsibilities:
- Maintain drug, formulary and price data in the PBM system
- Document business processes and decision workflows
- Answer complex drug pricing and coverage inquiries within SLAs
- Collaborate with pharmacy operations, compliance and system teams
Requirements summary:
- PBM and claim adjudication experience
- 1 to 3 years in business analyst or pharmacy roles
- Advanced Excel skills
- Working SQL knowledge
- Strong written and verbal communication
- Bilingual French and English is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred) |
| Fields of study | Pharmacy, Healthcare administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TELUS
| Field | Value |
|---|---|
| Headquarters | Vancouver |
| Open jobs on Jobsy | 139 |
Description
Our team and what we'll accomplish together
You'll join TELUS Health's Drug Operations team, a mission-critical group responsible for maintaining the accuracy and integrity of Canada's pharmacy benefit management systems. As a Business Analyst II, you'll ensure that Health Canada-approved drugs, formularies, and DIN-based lists are current and precise, directly impacting how millions of Canadians access their medications. You'll thrive in a collaborative, fast-paced environment where your attention to detail and analytical thinking drive real healthcare outcomes.
What you'll do
- Maintain flawless database accuracy by adding, updating, and validating drug information for Health Canada-approved products and provincial PINs in the TELUS system, using both database UI entry and SQL queries to prevent claim processing errors
- Master and manage PBM claim adjudication data structures by creating and maintaining formularies, price files, categorization rules, and list management to ensure smooth claim processing across pharmacy networks
- Establish standardized business process documentation that captures workflows, decision trees, and system requirements while ensuring consistency across the Drug Operations team
- Provide expert, timely responses to complex drug pricing, plan coverage, and formulary inquiries from internal teams and external stakeholders, meeting established SLAs while maintaining comprehensive documentation
- Collaborate with cross-functional teams including pharmacy operations, compliance, and system administrators to implement updates, troubleshoot claim adjudication issues, and optimize data quality processes
Qualifications
What you bring
- Pharmacy Benefit Management (PBM) experience with demonstrated knowledge of claim adjudication principles, formulary management, and pharmacy benefit systems
- 1–3 years of experience in a comparable business analyst, pharmacy operations, or drug information role
- Advanced proficiency with Microsoft Excel (pivot tables, VLOOKUP, data validation, formula development) for managing and analyzing formulary and pricing data
- Strong written and verbal communication skills, with ability to document complex business processes clearly and concisely
- Excellent organizational and planning skills with demonstrated ability to prioritize multiple tasks and adapt quickly to changing requirements
- Working knowledge of SQL or database query tools for data retrieval and validation
- Meticulous attention to detail and commitment to data accuracy in a regulated healthcare environment
Great-to-haves
- Bilingual proficiency in French and English, with ability to communicate complex drug information in both languages
- Post-secondary diploma or certification in pharmacy, healthcare administration, or a related field
- Experience with TELUS Health systems or other pharmacy benefit management platforms
Journal
Only you can see this. Kept on this device, and in your account when you sign in.