BILINGUAL PROJECT MANAGER, ENTERPRISE ONBOARDING- HYBRID

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $72,521.00 - 109,341.00

The Project Manager, Enterprise Onboarding, is a client and advisor-facing role that works closely with and directly supporting all lines of business – including Insurance, Administration and Health – in the onboarding and implementation of new business. This is an important role that develops and executes project plans designed to onboard new clients / plan sponsors and partners of varying sizes and complexity. This role plays a critical role in ensuring that new clients/advisors are onboarded in accordance with our service delivery model and quality standards, while delivering a positive and impactful customer experience. The Project Manager also leads business or strategic projects as required and supports with procurement activities, by providing support on RFPs and proposals as well as participating in finalist presentations. This position reports to the PMO Manager, Enterprise Onboarding.

• Works with various internal teams to configure/adapt solutions for non-standard implementations
• Develops and executes implementation project plans to meet the specific requirements of each sale and does so in partnership with internal and external stakeholders.
• Manages overall project governance including stakeholder communication, meeting cadence, meeting facilitation, project documentation, status reporting and risk mitigation.
• Coordinates internal and external resource requirements and monitors deliverables.
• Adjust plans and communication accordingly to achieve desired outcomes.
• Ensures implementation project documents are complete, current and managed in accordance with established procedures.
• Manages multiple projects simultaneously and acts as back up to other Project Managers
• Coach business resources and other project managers on the processes, tools and responsibilities required to deliver successful client projects.
• Delivers projects on time and monitors client feedback
• Develops test/quality plans to ensure client expectations and scope of work is delivered
• Builds and fosters cooperative and productive relationships with team members, internal/external stakeholders, and customer contacts while representing the interests of GreenShield.
• Works proactively to limit and or diffuse escalations, escalates issues accordingly to mitigate risk and client disruption
• Interacts with the Management Team to ensure results are achieved.
• Participates in special projects such as responding to RFPs for new business opportunities and other sales related initiatives (e.g., business case creation).
• Participates in finalist presentations to secure new business when required, acting as GS ambassador and provides confidence to new customers on implementation approach.
• Guides stakeholders and manages expectations with respect to Standard Service Delivery Guidelines.
• Participates in continuous improvement by reviewing client feedback, outcomes and best practices to evolve processes and services.
• Other duties as assigned.

• PMP Certification preferred or working towards certification within first year of role
• Demonstrated track record of managing multiple projects simultaneously
• Industry knowledge (insurance, group benefits, administration, health services and/or related industry)
• Ability to influence and lead others to achieve project deliverables
• Ability to organize and prioritize accountabilities in a deadline-driven environment
• Strong customer focus while balancing business expectations, strong relationship management and collaboration
• Excellent communication and negotiation skills
• Advanced knowledge of Project Management tools, Word, Excel, PowerPoint, MS Project, etc.
• Able to travel when required
• Able to accommodate flexible schedule when required
• Collaborator
• Results driven

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.