Posted 20 days ago
Bilingual Senior Specialist, ServiceNow ITSM Developer
@ CMHC - SCHL
Toronto, ON · Montréal, QC · Ottawa, ON
Overview
CMHC - SCHL is hiring a Bilingual Senior Specialist, ServiceNow ITSM Developer on a permanent full-time hybrid basis in Montreal, Ottawa or Toronto. The role leads design, development and support of the ServiceNow ITSM platform, including Incident, Problem, Change, Request, Knowledge and Service Catalog processes. The salary range is $104,180.28 to $130,225.36, based on qualifications and experience.
Responsibilities:
- Lead design, development and support of the ServiceNow ITSM platform
- Configure Service Catalog, workflows, business rules and integrations
- Automate ITSM processes and improve SLA monitoring and reporting
- Provide technical leadership, code reviews and mentoring
Requirements summary:
- Bachelor's degree in Computer Science, IT or related field
- At least 7 years of hands-on ServiceNow development experience
- At least 3 years supporting ITSM implementations
- Strong knowledge of ITIL and ITSM best practices
- Experience with Performance Analytics and SLA management
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-17
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 7+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | ITIL Foundation, ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist |
| Encouraged to apply | Indigenous peoples |
| Education | Bachelor’s degree (required) |
| Fields of study | Computer Science, Information Technology |
| Security clearance | Secret |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CMHC - SCHL
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Rising to the housing challenges of today and tomorrow for 80 years 🏠 Housing is the foundation on which we build our lives. That’s why we: • Provide housing financing solutions • Collaborate with the entire housing sector to deliver programs on behalf of the government • Share research, data, and information needed to inform the housing system Terms of use: http://ow.ly/ioDX30kT0PX // Relever les défis d’aujourd’hui et de demain en matière de logement depuis 80 ans🏠 Notre chez-soi est la base sur laquelle nous bâtissons nos vies. C’est pourquoi nous fournissons : • des solutions de financement de l’habitation • la mise en œuvre de programmes, au nom du gouvernement, en collaborant avec l’ensemble du secteur de l’habitation • la recherche, les données et les renseignements nécessaires sur le système du logement Conditions d'utilisation: https://ow.ly/LrF850Svv4g
- LinkedIn followers
- 127,756
- People associated on LinkedIn
- 2,859
- Reported office locations
- 700 Montreal Road, Ottawa, Ontario K1A 0P7, CA
- 100 Sheppard Ave. E,, Toronto, Ontario M2N 6Z1, CA
- 1894 Barrington Street, 9th Floor, Halifax, Nova Scotia B3J 2A8, CA
- 1100 René-Lévesque West, Montreal, Quebec H3B 5J7, CA
- Suite 200, 1000 – 7th Avenue S.W., Calgary, Alberta T2P 5L5, CA
- Business categories
- Association
- Other recorded names
- CMHC - SCHL
- Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
- Specialties
- Mortgage Loan Ins. | Ass. prêt hypothécaire
- Securitization | Titrisation
- Affordable Housing | Logement abordable
- First Nations Housing | Logement des Premières Nations
- Market Analysis | Analyse de marché
- and Policy and Research | Politiques et recherche
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Rising to the housing challenges of today and tomorrow for 80 years 🏠 Housing is the foundation on which we build our lives. That’s why we: • Provide housing financing solutions • Collaborate with the entire housing sector to deliver programs on behalf of the government • Share research, data, and information needed to inform the housing system Terms of use: http://ow.ly/ioDX30kT0PX // Relever les défis…
| Field | Value |
|---|---|
| Industry | Government Administration |
| Company size | 1,001-5,000 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Government Agency |
| Year founded | 1946 |
| Specialties | Mortgage Loan Ins. | Ass. prêt hypothécaireSecuritization | TitrisationAffordable Housing | Logement abordableFirst Nations Housing | Logement des Premières NationsMarket Analysis | Analyse de marchéand Policy and Research | Politiques et recherche |
| Open jobs on Jobsy | 62 |
| View page |
Job Requisition ID: 12379
Position Status: Permanent Full Time
Position Type: Hybrid
Office Location: Montreal (QC); Ottawa (ON); Toronto (ON)
Travel Requirement: Limited
Language Designation: Bilingual
Language Skill Levels (Read/Write/Speak): CBC
Security Requirement: Secret
Salary: Our salaries generally range from $ 104,180.28 to $ 130,225.36 and are based on qualifications and experience.
About CMHC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.
Join us and be part of a team that's committed to making a real difference and be part of something meaningful.
What’s in it for you
We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:
- Annual Paid vacation.
- Annual individual performance incentive.
- Defined benefit pension plan.
- Comprehensive group insurance plan to support your well-being from day one.
- Support towards your personal and professional growth with training, mentorship and more.
- An inclusive workplace culture and environment.
- While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.
Members of the following employment equity deserving groups will be prioritized for this job: Indigenous Peoples
About the role
Join the Infrastructure and Operations team, in the Bilingual Senior Specialist, ServiceNow ITSM Developer position. We are seeking a highly skilled Senior Specialist, ServiceNow ITSM Developer to lead the design, development, enhancement, and support of our ServiceNow platform. The ideal candidate will possess deep expertise in the ServiceNow ITSM suite and have a proven track record of designing, developing, and optimizing service management solutions in complex enterprise environments.
They will play a key role in improving Incident, Problem, Change, Request, Knowledge, and Service Catalog processes while driving automation, operational excellence, and continuous service improvement across the organization.
What you should have:
- Serve as the lead developer and technical SME for the ServiceNow ITSM platform, providing architecture guidance, enforcing development standards, and ensuring alignment with ITIL best practices and business objectives.
- Design, develop, implement, and support solutions across core ITSM processes, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and Service Level Management (SLA).
- Lead the technical design, configuration, customization, and integration of ServiceNow solutions using best-practice development methodologies and platform capabilities.
- Partner with IT Operations, Service Desk, Infrastructure teams, business stakeholders, and process owners to optimize, automate, and continuously improve service management workflows.
- Configure and enhance Service Catalog items, record producers, approval workflows, fulfillment processes, business rules, client scripts, UI policies, Flow Designer workflows, and integrations.
- Develop and maintain advanced automations, custom applications, APIs, and integrations to improve operational efficiency, reduce manual effort, and support enterprise service management requirements.
- Provide technical leadership through code reviews, solution design reviews, mentoring of junior developers, troubleshooting complex issues, and ensuring adherence to platform governance and development standards.
- Drive ITSM maturity and continual service improvement initiatives through process analysis, platform optimization, performance analytics, reporting, dashboard development, SLA monitoring, and implementation of scalable, supportable solutions aligned with ITIL standards.
What you should have:
- A bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 7+ years of hands-on ServiceNow development experience, with at least 3 years supporting and enhancing ITSM implementations.
- A strong understanding of ITIL framework and IT Service Management best practices.
- Demonstrated experience implementing and customizing ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.
- Experience designing and automating end-to-end ITSM workflows and service delivery processes.
- Strong knowledge of SLA management, reporting, service request fulfillment, and operational support models.
- Experience leading enterprise-scale ITSM transformation or optimization initiatives.
- Experience with ServiceNow Performance Analytics and reporting capabilities.
It will be great if you also had:
- ITIL Foundation Certification or higher.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist (CIS).
- Additional ServiceNow module certifications considered an asset.
Posting closing date: Note, the competition will remain active until filled.
Our commitment to diversity, equity, and inclusion
We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.
CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.
Learn more about our commitment to diversity and inclusion
What happens after you apply
We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.
If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!
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