Posted 17 days ago
Bilingual Small Business Support Representative – Work from home!
@ Canadian Federation of Independent Business
Toronto, Ontario
Overview
Canadian Federation of Independent Business is hiring a bilingual Small Business Support Representative to answer business owners' questions on HR, financing, taxation, regulations and labour law. The role is remote with office and hybrid options, requires English and French, weekday daytime or early evening availability, and offers a salary of $48,000 to $53,000 per year.
Pay:
$48,000–$53,000 a year
Responsibilities:
- Respond to business owner inquiries on HR, finance, tax and labour law
- Keep current on small business legislation and programs
- Liaise with government agencies on behalf of SMEs
- Develop webinars and video tools for small businesses
- Collaborate with legislative, savings and sales teams
Requirements summary:
- Degree or college credential in a relevant field
- 1 to 2 years of relevant work experience
- Bilingual English and French, written and verbal
- Strong HR and legislation knowledge
- Working knowledge of Microsoft tools
- Dedicated home workspace with 50 Mbps Ethernet connection
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Encouraged to apply | People with disabilities |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Legal, Human resources management, Business administration |
| Perks mentioned | Flexible hours, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canadian Federation of Independent Business
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
In business for your business. | En affaires pour vos affaires.
Full company description
Since 1971, the Canadian Federation of Independent Business (CFIB) has been fighting to help small businesses succeed. With over 103,000 members, we’re the largest organization in Canada devoted exclusively to the interests of independent business owners. We ensure that the voice of our members is heard at all levels of government. We provide our members with expert advice, tools and information. We negotiate member exclusive savings and benefits programs for services that businesses most need. Nous sommes la Fédération canadienne de l’entreprise indépendante, la FCEI. Nous comptons plus de 100 000 membres propriétaires d’entreprise et nous mettons tout en œuvre pour créer un climat entrepreneurial qui favorise leur réussite. Nous sommes la plus importante association qui se consacre à la défense des intérêts des PME. Aux premières loges des négociations avec les décideurs politiques de tous les partis, nous nous assurons que les gouvernements tiennent compte de votre réalité.
- LinkedIn followers
- 26,868
- People associated on LinkedIn
- 570
- Reported office locations
- 401 - 4141 Yonge st., Toronto, Ontario M2P 2A6, CA
- 202-99 Metcalfe st., Ottawa, Ontario K1P 6L7, CA
- Business categories
- Business Development
- Non Profit
- Professional Services
- Other recorded names
- Canadian Federation of Independent Business
- Specialties
- Lobbying
- Rabais et avantages
- Research
- Rapports et résultats
- Savings and benefits
- SME
- PME
- Economics
- Économie
- small business
- petites et moyennes entreprises
- Government
- Gouvernement
- and Advocacy
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Since 1971, the Canadian Federation of Independent Business (CFIB) has been fighting to help small businesses succeed. With over 103,000 members, we’re the largest organization in Canada devoted exclusively to the interests of independent business owners. We ensure that the voice of our members is heard at all levels of government. We provide our members with expert advice, tools and information. We negotiate…
| Field | Value |
|---|---|
| Industry | Non-profit Organizations |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Nonprofit |
| Year founded | 1971 |
| Specialties | LobbyingRabais et avantagesResearchRapports et résultatsSavings and benefitsSMEPMEEconomicsÉconomiesmall business |
| Open jobs on Jobsy | 25 |
| View page |
We are looking for a Bilingual Small Business Support Representative – Work from home!
Do you enjoy helping small businesses? Do you want to work for an organization that believes in people’s potential?
At CFIB, your work supports small businesses in your community and across the country. You’ll have a hand in shaping the economy and future of the country. You will be independent through flexibility and accountability, so you can live and work at your best. You will join an organization that is collaborative and supportive, where more than 90% of employees agree it’s a great place to work. You will work closely with colleagues both locally and across the country – building upon synergies and learning from one another. You make a difference when you work at CFIB.
We have an exciting opportunity for a Bilingual Small Business Support Representative. We offer flexibility in working conditions; you can work from home; you can work from one of our offices located across the country or you can work within a hybrid model!
What will you do?
In this role, reporting to the Manager, Business Resources Contact Centre, you will express your passion for helping small businesses by providing them with sound advice and tools to help them run their business.
Responsibilities:
- Receive and respond to inquiries from Canadian business owners regarding operations issues including human resources, financing, taxation, regulations, and labour legislation.
- Keep up to date with pertinent legislation affecting small-medium enterprises with a particular emphasis on programs, resources, and tools available to businesses.
- Interact with government agencies on behalf of SMEs.
- Participate in innovative projects (i.e. webinars, YouTube recordings, ,etc.) with interdepartmental colleagues to further assist SMEs and develop new and pertinent tools for the community.
- Work in collaboration with the legislative, savings and sales teams.
- Perform other duties related to Business Resources internally and externally.
What makes a successful Bilingual Small Business Support Representative?
- Excellent interpersonal skills to project a positive and professional image of CFIB to internal and external contacts.
- A high degree of integrity, confidentiality and tact, and work with a high degree of accuracy.
- Work well interdependently in a collaborative environment with cross-functional colleagues.
- Proven customer service, problem-solving, writing, and multitasking skills.
- A strong understanding of Human Resources issues and legislation.
- Knowledge of government legislation and understanding of SME' current issues is an asset.
- Working knowledge of Microsoft tools.
- Professional, college or university degree (certificate, bachelor's degree) in a relevant field (for example: legal, human resources management, business administration, etc.).
- Minimum 1-2 years of relevant work experience.
- Exceptional communication skills in English and French, both written and verbal are required.
- Availability to work between 9.00 am to 5.00 pm EST or 12.00 pm to 8.00 pm EST.
- This is a remote position requiring a dedicated home workspace with a reliable internet connection. Employees must maintain a minimum download speed of 50 Mbps and connect via Ethernet cable while working.
What do we offer?
- Salary range: $48,000 - $53,000 per year
- Career advancement
- Flexibility
- Supportive leadership
- Training and development
- Benefits/Health and Wellness
CFIB has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. CFIB is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation, please let us know and we will work with you to meet your needs.
As Canada’s largest association of small and medium-sized businesses, CFIB is in business to provide independent business with the resources they need, to give them more value, and to have their voice heard at all levels of governments.
Connect with us and find out why more than 90% of employees agree that CFIB is a great place to work!
Be a part of the solution and apply today!
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