Billing Administrative Associate

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time.

Reporting to the Team Manager, Billing and Administration, the Billing Administration Associate will play a pivotal role in maintaining our company’s financial health. You will be entrusted with a variety of responsibilities that are crucial to providing outstanding customer service and executing administrative functions with excellence.

Job Duties:

• Manage account restructures: data entry, prepare addendums, confirm revised loan terms.
• Annotate accounts to facilitate debt sales and improve recovery efforts.
• Handle insurance claims: file tagging, liaising with insurers, and customer updates.
• Address customer inquiries via phone/email, provide accurate info, resolve concerns promptly.
• Issue administrative/financial documents: balance letters, release letters, contracts, payment schedules.
• Maintain organized records of interactions, activities, complaints, and correspondence.
• Review account files for compliance, flag discrepancies, initiate corrections.
• Prepare Ministry of Transport (MTO) documentation: contracts, bill of sales, Power of Attorney (POA), PPSA documents.
• Obtain e-signatures, upload finalized documents to accounts.
• Distribute billing documents: balance letters, transaction histories, payment schedules, contracts.
• Ensure protocol compliance through file reviews and follow-ups.
• Process payments, update customer info, ensure correct PODs application and reconciliation.
• Escalate potential fraud or unusual behavior for investigation.
• Resolve credit bureau disputes: update TransUnion & Equifax for accurate reporting.
• Create and issue warrants per procedures and regulations.

Requirements:

• Minimum of one year's experience in customer service, administrative, or support roles.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential.
• Exceptional attention to detail and accuracy.
• Leadership mindset and growth oriented.
• Strong organizational skills with the ability to multitask, prioritize tasks, and manage time efficiently.
• Capable of working effectively both independently and as part of a collaborative team.
• Must be available to work full-time at our Pickering, ON office. Operational hours are: Monday to Friday 8:30 AM – 5:00 PM; one Saturday a month from 9:00 AM – 5:00 PM.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
• For complete picture of total rewards, please click here.

We are offering $20.00 - $22.00/hour CAD for this role, plus the opportunity to earn an annual performance bonus.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.