Box Office Customer Service Representative (Part-Time)

Job Description

The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit www.rcmusic.com for more information.

What is the Opportunity?

The Box Office Customer Service Representative reports to the Manager, Ticketing Services & Operations and the Box Office Supervisor. This position will support a ticketing operation that emphasizes customer service and meets the needs of The Royal Conservatory, its presenters and patrons. The ideal candidate should have experience in customer service ideally in the performing arts.

We are currently seeking candidates with availability to work evenings and weekends regularly. Evening shifts could range between 4:00 - 11:00 p.m. ET Mondays through Fridays. Weekend shifts could be during the day and/or evening, depending on the schedule for events and performances.

Main Duties & Responsibilities

• Provide courteous and professional customer service to ticket buyers and visitors via phone and in person at The Royal Conservatory’s box office and remote box office locations.
• Book tickets and subscriptions, provide information/directions, and distribute will call.
• Proactively maintain a current knowledge of programming content, artist/composer pronunciations, as well as ticketing promotions, programs, and seating at all venues that the department services.
• Keep informed of any departmental, organizational, and policy/procedure changes by reading emails, memos and partaking in annual all-staff meetings.
• Resolve inquiries at first point of contact where possible and escalate complex issues that require resolution to the Supervisor.
• Make outgoing patron service calls for postponed or cancelled events.
• Create, update and maintain accurate patron information in the ticketing system following address and database entry standards.
• Assume responsibility for individual cash float and keep cash secure during shift.
• Perform other duties as assigned in relation to ticketing services.

Job Requirements

What We're Looking For

• At least two years of experience in customer service, preferably in a performing arts organization.
• At least two years of experience working with computerized ticketing software or other sales software.
• Knowledge of a performing arts environment and a musical background is preferred.
• Effective verbal communication skills and interpersonal skills.
• Excellent cash handling skills and attention to detail.
• Ability to perform well under pressure.
  

Hourly Rate

• $19.03 per hour
  

Additional Information

• Seeking candidates who have availability to work evenings and weekends regularly. Evening shifts could range between 4:00 - 11:00 p.m. ET Mondays through Fridays. Weekend shifts could be during the day and/or evening, depending on the schedule for events and performances.
• This opportunity is for an existing vacancy.
• AI Disclosure: AI is not being used to screen, assess, or select applicants.
  

How to Apply

Interested candidates are asked to submit a cover letter and current résumé online (please upload a single file combining both documents) at www.rcmusic.com/about-us/careers-royal-conservatory. Applications will be accepted until a suitable candidate has been identified.

The RCM thanks all applicants for their interest in this position; however, only those selected for an interview will be contacted.

The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Human Rights, Inclusion and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.