Breakfast Server (must be able to work weekends and holidays)

Courtyard and TownePlace Suites Toronto Northeast Markham is looking for someone with strong customer service skills to join our team as a Breakfast Attendant!

ABOUT EASTON’S GROUP OF HOTELS

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

ABOUT THE HOTEL

Embark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer.

Courtyard and TownePlace Suites Toronto Northeast Markham is a 299-room hotel, owned and operated by Easton's Group of Hotels. As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides seamless accessibility to Scarborough, Richmond Hill, North York, and Thornhill. Explore vibrant surroundings while delivering memorable staycations or productive business trips.

Courtyard and TownePlace Suites Toronto Northeast Markham is not just a hotel; it's a haven for both leisure and business travelers. If you are passionate about delivering exceptional service and creating cherished memories, we invite you to be part of a team that transcends expectations.

Join us for a journey where your dedication meets unparalleled hospitality, leaving an indelible mark on our guests' experiences. Let's create memorable moments together.

This hotel is operated under a license from Marriott International, Inc. or one of its affiliates.

ABOUT THE POSITION

Job Overview

Oversee the breakfast service for our guests and ensure a quality dining experience. Provide excellence in guest satisfaction with the highest food quality standards and service. Prepare food and beverage for the breakfast function. Maintain clean, sanitary kitchen and dining areas.

Duties and Responsibilities

• Be dependable and prompt, arriving on time and ready to work in a clean uniform and a nametag.
• Prepare and set out all hot and cold breakfast items up until the last minute we are open.
• Ensure all foods are kept at safe temperatures.
• Keep all tables cleared and cleaned throughout all breakfast hours.
• Receive and unpack the items as they arrive from food vendors. Ensure proper rotation of stock.
• Greet each guest as they arrive for breakfast. Assist with service if required and replenish coffee as time permits.
• Always build rapport with all guests, solving problems when able and reporting any complaints or issues immediately to management for resolution.
• Learn about the hotel's guests through conversations.
• Pass on any sales leads daily that are obtained during discussions with guests to management.
• Maintain a clean breakfast area, store food, and remove all trash. Take the trash out to the dumpster as needed. Vacuum and clean the carpet.
• Continuously look for cost-effective ways to improve breakfast appeal.
• Assists the department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
• Maintains a friendly, cheerful, and courteous manner always.
• All other duties as assigned, requested or deemed necessary by management.

Qualifications and Requirements

• Previous simple restaurants (breakfast, diners, quick service) experience required, and it’s most suitable for the position. Food service experience with general knowledge of restaurant operations.
• Basic reading and writing, and guest services skills.
• Ability to multi-tasks.
• Must be efficient and thorough.
• Strong interpersonal and customer service skills are required.
• Strong oral communication skills are required.
• Must be energetic, possess good time management skills and be eager to grow and develop as part of a team.
• Smart Serve Certificate and Food Handler Certificate as required by a local or provincial government agency.

• This job requires the ability to perform the following:
  • Carrying or lifting items weighing up to 50 pounds
  • Remain stationery for extended periods.
  • Moving about the food outlet areas.
  • Handling food objects; plates, trays, glasses, etc.
  • Bending, stooping, kneeling

• Most of the time is spent walking and being on your feet.
• This is a physically laborious role.

• Other:
  • Communication skills are utilized, a significant amount of time when interacting with guests and waiting for staff, cooks, and supervisors.
  • Reading, speaking, listening and writing abilities are utilized often when taking orders, completing paperwork, etc.
  • Basic math skills are frequently used when handling cash, debit and credit transactions.
• May be required to work nights, weekends, and/or holidays.
• May also be assigned to work other shifts within the Food & beverage department, including Restaurant Server, and Banquet Attendant.

HEALTH AND SAFETY

Duties and Responsibilities

• Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

COMPENSATION

Pay Rate

• $18.71 per hour during probationary period. After probation, rate will change to $19.69 per hour.

Benefits

• Health, Vision, and Dental Coverage (full-time positions only)
• Employee Social Events
• On-Site Parking
• Discounted Staff Meals
• Hotel Discounts at Marriott properties worldwide
• Marriott recognized training

Easton’s Group of Hotel is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and protected veterans’ status. Accommodation is available on request for candidates taking part in all aspects of the selection process.