Posted 3 months ago
Business Systems Analyst - ServiceNow SAM/ITAM
@ Procom
Toronto, Ontario
Overview
Procom is hiring a ServiceNow SAM/ITAM Business Systems Analyst on a contract basis for BMO in Toronto. The role enhances and governs ServiceNow Asset Management and CMDB capabilities, working with stakeholders and technical teams on requirements, process improvement and data quality. The position is hybrid, with 1 to 3 days per week in the office.
Pay:
$71.25–$95 an hour
Responsibilities:
- Gather and document requirements for ServiceNow Asset Management and CMDB
- Improve asset lifecycle and configuration management processes
- Design ServiceNow enhancements with user stories and acceptance testing
- Improve CMDB data quality and governance with administrators
- Build ServiceNow reports and dashboards
Requirements summary:
- 7 to 10 years of relevant experience
- Proven Business Systems Analyst experience on ServiceNow
- Strong ITAM concepts and processes knowledge
- Hands-on or functional knowledge of SAM Pro, HAM Pro, CMDB and Discovery
- Agile delivery experience with user stories and backlog refinement
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-08-06
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 7+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Procom
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated. Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter. And we want to work with you. CNESST License: AP-2504746, AR-2504747, AP-2000583, AR-2000584
- LinkedIn followers
- 195,312
- People associated on LinkedIn
- 1,304
- Reported office locations
- 30 St Clair Ave W, Toronto, Ontario M4V 3A1, CA
- 320 March Rd, 200, Ottawa, Ontario K2K 2E3, CA
- 333 7 Ave SW, Suite 2100, Calgary, Alberta T2P 2Z1, CA
- 10025 - 102A Avenue, Suite 1800, Edmonton, Alberta T5J 2Z2 , CA
- 1021 W Hastings St, Suite 1100, Vancouver, British Columbia V6E 0C3, CA
- 1280 Boulevard Lebourgneuf, 300, Québec, Quebec G2K 0H1, CA
- 1130 Situs Court, Suite 216, Raleigh, North Carolina 27606 , US
- Other recorded names
- Procom
- Specialties
- Hybrid Statement of Work and Contractor Management Technology
- Profile identifies a recruitment agency
- Yes
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Specialties | Hybrid Statement of Work and Contractor Management Technology |
| Open jobs on Jobsy | 244 |
| View page |
BMO is currently sourcing for a ServiceNow SAM ITAM Business Systems Analyst. This is a hybrid contract role in Toronto (1-3 days in office per week).
Role Overview:
This role supports the bank’s software asset management and IT asset management initiatives by enhancing and governing ServiceNow Asset Management and Configuration Management capabilities. The analyst will collaborate with stakeholders and technical teams to analyze requirements, improve processes, and optimize platform functionality, ensuring effective software asset governance and data quality. The position contributes to strategic SAM initiatives and supports sustainable, audit-ready asset management practices.
Key Responsibilities:
Partner with business stakeholders, IT teams, and CMDB administrators to gather, analyze, and document requirements related to ServiceNow Asset Management and CMDB capabilities.
Support the enhancement, optimization, and governance of Software Asset Management (SAM Pro), Hardware Asset Management (HAM Pro), CMDB, Service Mapping, and Discovery processes.
Analyze current processes and recommend improvements to asset lifecycle management, configuration management, and operational workflows.
Assist in designing and implementing ServiceNow enhancements including requirements definition, user stories, process flows, acceptance criteria, and testing.
Collaborate with CMDB administrators to improve configuration item accuracy, completeness, relationships, data quality, and governance.
Support alignment of CMDB processes with ITIL best practices.
Develop and maintain reporting requirements, dashboards, and operational metrics within ServiceNow.
Analyze data quality issues and work with technical teams to identify root causes and remediation strategies.
Create documentation such as process maps, requirements documents, user guides, and operational procedures.
Must-Have Skills:
7-10 years of relevant experience.
Proven experience as a Business Systems Analyst working with the ServiceNow platform.
Strong understanding of IT Asset Management (ITAM) concepts and processes.
Hands-on experience or strong functional knowledge of ServiceNow SAM Pro, HAM Pro, CMDB, Discovery, Service Mapping, and ServiceNow reporting and dashboards.
Experience working with CMDB teams or administrators to improve data quality and governance.
Strong requirements gathering, documentation, and stakeholder management skills.
Ability to translate business requirements into technical solutions.
Experience with Agile delivery methodologies including user stories, backlog refinement, and acceptance testing.
Nice to Have Skills:
ServiceNow Certified System Administrator or related certifications.
Experience supporting enterprise-scale ServiceNow implementations.
Knowledge of CMDB health metrics, reconciliation rules, identification and reconciliation engine (IRE), and CI lifecycle management.
Experience with integrations impacting asset and configuration data.
Familiarity with IT operations processes and enterprise technology environments.
Ideal Candidate:
Experience leading strategic SAM initiatives within financial services or similar regulated industries.
Demonstrated ability to develop sustainable, audit-ready asset management processes and controls.
Proven track record of collaborating effectively with cross-functional teams including security, service desk, and platform administrators.
Strong analytical skills with a focus on continuous process improvement and data governance.
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