Posted 12 days ago
Business Systems Support Specialist
@ Ideal Siding
Burnaby, British Columbia
Overview
Ideal Siding is hiring a Business Systems Support Specialist, a full-time hybrid role at its Burnaby head office. The role leads software onboarding and training for franchisees and corporate staff, acts as first point of contact for user support, and manages CRM and cloud application accounts. The posting states a 36-hour week, a competitive salary and extended health benefits.
Pay:
$58,000–$67,000 a year
Responsibilities:
- Lead technology onboarding and software training for franchisees and employees
- Create and maintain LMS content, videos and guides
- First point of contact for technology support requests
- Manage user accounts and permissions in CRM and cloud applications
- Coordinate with internal teams and vendors on requests
Requirements summary:
- 2+ years of application or SaaS support experience
- Experience delivering live software training
- Experience creating user guides and screen recordings
- Experience managing CRM or cloud application accounts
- Strong written and spoken English
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · careerplug
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 36 |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Flexible hours, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ideal Siding
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Fastest Growing Siding Renovation Franchise in North America
Full company description
Ideal Siding is the fastest-growing siding renovation company in North America, revolutionizing how homeowners upgrade the exterior of their homes. With experience drawn from over a dozen top-performing siding companies, we’ve developed a unique business model that enhances customer satisfaction, improves contractor wages, and ensures competitive pricing for homeowners. We’re building a strong network of franchisees across Canada and the U.S. who are eager to grow their businesses and expand our presence in high-potential markets. Our proprietary systems enable franchisees to attract and retain top-tier installers, manage projects efficiently through our custom CRM, and thrive in any economic climate thanks to a robust, scalable financial model. Interested in owning a siding business backed by proven systems and strong support? Let’s connect! This is what you'll get with us: 1. We deliver leads – you grow your business! Tap into our established marketing systems and watch as we fill your schedule with qualified homeowner leads who need their siding replaced. 2. We find siding crews for you! We connect you with top construction crews in your local market, ensuring every project meets our high standards. 3. Get access to our in-house home design services team that helps you close sales. Our design team provides you with custom house renderings to help you impress clients and win more jobs. You won’t find another franchise that gives you a full in-house marketing team, local crew recruitment, and design support — all so you can focus on building your business. Don’t miss the opportunity to be part of the siding industry’s next big success story!
- LinkedIn followers
- 1,181
- People associated on LinkedIn
- 81
- Reported office locations
- 4388 Still Creek Dr, Burnaby, British Columbia V5C 6C6, CA
- Business categories
- Construction
- Residential
- Interior Design
- Home Renovation
- Other recorded names
- Ideal Siding Salt Lake City, UT
- Ideal Siding Richmond
- Ideal Siding Halifax, NS
- Ideal Siding Lafayette
- Ideal Siding Pittsburgh North & West, PA
- Ideal Siding Toronto, ON
- Ideal Siding Langley, BC
- Ideal Siding San Antonio, TX
- Ideal Siding Ottawa, ON
- Ideal Siding Durham, NC
- Ideal Siding Columbus, OH
- Ideal Siding Chicago, IL
- Ideal Siding Charleston, SC
- Ideal Siding Boston, MA
- Ideal Siding
- Specialties
- siding
- franchise
- and home renovation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Ideal Siding is the fastest-growing siding renovation company in North America, revolutionizing how homeowners upgrade the exterior of their homes. With experience drawn from over a dozen top-performing siding companies, we’ve developed a unique business model that enhances customer satisfaction, improves contractor wages, and ensures competitive pricing for homeowners. We’re building a strong network of…
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 11-50 employees |
| Headquarters | Burnaby, British Columbia |
| Organization type | Privately Held |
| Year founded | 2019 |
| Specialties | sidingfranchiseand home renovation |
| Open jobs on Jobsy | 6 |
| View page |
Benefits:
- 36-hour work week for a healthier work/life balance
- Company parties
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Us
Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.
About the Role
Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?
We are looking for someone who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.
We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.
Key Responsibilities
Training and Learning Content
- Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
- Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
- Use practical demonstrations and adapt training to different levels of technical experience.
- Gather feedback and update training materials as applications and company processes change.
First Point of Contact and User Support
- Be the first point of contact for franchisees and employees with technology questions or support requests.
- Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
- Resolve routine software, login, access, and workflow issues, using available documentation and resources.
- Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.
Business Systems and Coordination
- Learn how our business operates, why we use each application, and how systems support company processes.
- Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
- Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
- Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.
Qualifications
Must Have
- 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
- Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
- Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
- Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
- Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
- Strong written and spoken English, with a patient, approachable communication style.
- Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.
Nice to Have
- Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
- Familiarity with learning management systems, knowledge bases, and support ticketing tools.
- Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.
What Success Looks Like
- New users have the right access and can confidently complete their everyday tasks.
- Support requests receive clear communication, reliable follow-up, and appropriate escalation.
- Training resources stay useful and current, helping users work more independently.
Why Join Ideal Siding
- Extended health benefits, including dental and vision care.
- Hybrid work with a minimum of 2 days per week at our Burnaby office.
- Opportunities to develop your technical and training skills as the company grows.
- Meaningful input into how we support users, deliver onboarding, and improve business systems.
How to Apply
Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.
Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.
Flexible work from home options available.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.