Cafe & Experience Team Member

Cafe, Tours & Gelato Academy

Availability Required: Fully available Thursday through Sunday, 11:00 AM – 9:30 PM

Timing: We’ll start reviewing applications as they come in and keep this posting open until we find the right additions to our team!

The Opportunity

As a Cafe & Experience Team Member (known internally around here as a Brand Ambassador), your mission is to bring the Righteous brand to life at our HQ gelato factory, coffee bar, and out in the community your mission is to bring the Righteous brand to life at our HQ gelato factory, coffee bar, and out in the community. You aren't just serving treats; you are the face of Righteous, hosting unforgettable fan tours, leading our public Gelato Academy making classes, and crafting exceptional cafe moments. Through high-energy events, sampling, and daily guest interactions, you turn everyday visits into lasting impressions and lifelong fans.

About Righteous

Righteous exists to enrich people’s lives, one tiny spoonful at a time. We believe businesses should do more than sell products. They should treat people well, challenge industry norms, pursue quality without compromise, and leave things better than they found them. We think differently, act differently, and hold ourselves to a high standard. We just happen to do it by making gelato.

The Role

Reporting to the Experience Coordinator, you bring events, sampling, gelato academy classes, tours, and cafe experiences to life, delivering every interaction seamlessly, on-brand, and with great energy.

What You’ll Own

CAFE & FAN EXPERIENCES

• Elevate the Cafe: Deliver exceptional, on-brand experiences in our factory café, serving premium gelato and beverages, and engaging directly with fans.

• Host with the Most: Own the execution of our public factory tours and Gelato Academy classes, ensuring consistency, high energy, and top-tier guest entertainment.

• Create Community: Maintain a warm, welcoming environment that reflects the Righteous brand and turns first-time visitors into loyal fans.

• Embody the Vibe: Bring your authentic personality, energy, and genuine human connection to every single shift.

EVENTS, SAMPLING & ACTIVATIONS

• Represent Righteous at events, in-store demos, and community activations across Calgary.

• Serve and sample products while sharing our story, clean ingredients, and what makes us different.

• Safely transport product and materials to and from events.

• Capture quick notes and insights from demos and events to help us learn what fans love.

Who You Are

• A Hospitality Natural: You love people, food, and hospitality culture. You resonate deeply with the Righteous Brand and Mission, and can’t wait to share the #gelatolove.

• An Eager Educator: You can’t wait to master the art of gelato-making and passionately teach others how to craft their dream flavors.

• An Effective Communicator: You value strong relationships and are genuinely a fan of other humans.

• High Energy: You’ve got infectious positive energy, an outstanding work ethic, and take immense pride in everything you touch.

• The Logistics Check: You have a valid driver's license for driving Bambino (our mini gelato truck), a clean abstract, and access to a reliable vehicle for every shift.

• The Basics: You have a cell phone, can lift up to 50 lbs, and are comfortable being on your feet for the duration of your shifts.

What You Bring

Experience & Assets

• Hospitality Experience: Previous experience in hospitality, food service, cafes, bars, or guest services is highly preferred.

• Culinary Asset: Experience working safely with food, commercial kitchen spaces, or a background in baking/pastry is a massive asset for our Gelato Academy classes.

• People Skills: Comfort engaging with large groups, public speaking/storytelling, and creating memorable, crowd-pleasing moments.

• Adaptability: Comfortable working in different environments, from high-volume sampling booths to structured cafe shifts.

Skills

• Ability to provide exceptional customer service and create meaningful fan experiences.

• Friendly, positive, and passionate about connecting with people.

• You don’t wait around. You have a natural radar for what needs to be done. Whether it’s wiping down a counter, prepping for the next tour group, or restocking the espresso bar, you are always thinking one step ahead.

• A strong team player who can also take initiative and work independently.

Non-Negotiables

At Righteous, we believe that how you do anything is how you do everything, and that how people show up has not only an impact on our results, but also those they work with. Our Core Virtues & Belonging Commitment help us continue to have a world-class culture that exemplifies creating a place that makes the world more awesome.

Team members who succeed at Righteous deliver on the Ten Things That Require Zero Talent: Being on time. Work ethic. Effort. Body language. Energy. Attitude. Passion. Being coachable. Doing extra. Being prepared.

Total Rewards

• Part-Time and Full-Time Roles Available.

• After the probation period, this role starts at $18.75/hr.

• We offer a competitive total rewards package designed to support your wellbeing, growth, and long-term success—including opportunities to share in our success through an Equity Incentive Plan, comprehensive health and wellness benefits, meaningful paid time off, and a personal and professional development fund.

• Many rewards available to both full-time and part-time team members!

• Free Weekly pints & bars (yes, really!).

• Free In-house coffee & gelato bar + snacks for days!

Come as you are. We celebrate individuality and diverse perspectives. When you're representing Righteous, we ask that you show up with professionalism, positive energy, and pride in creating an exceptional experience for every guest. Everyone is welcome here :)

If you’re reading this and thinking “I’m not sure I check every box” — apply anyway. Research shows that women and people of colour are less likely to apply unless they meet every single requirement. We care way more about your potential, your mindset, and how you show up than a perfect resume. If this role excites you, we’d genuinely love to hear from you.

Righteous is an equal opportunity employer and does not discriminate against any applicant for employment on any basis including, but not limited to: race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification.