First seen by our source: 10 hours ago
Cafe Supervisor, Thierry Alberni
@ Thierry Chocolates
Vancouver, British Columbia
Overview
Thierry Chocolates is hiring a full-time Cafe Supervisor at its Thierry Alberni location, reporting to the Store Manager. The role runs daily shifts, manages staff and guest service, and handles inventory and ordering. The posting requires at least one year of hospitality, retail or food service experience and a flexible schedule with early, weekend and holiday shifts.
Responsibilities:
- Run daily shifts and manage staff to meet labour targets
- Engage guests and resolve in-store complaints
- Complete weekly and monthly inventory counts and place orders
- Support recruitment, onboarding and training of front-of-house staff
- Open and close the store when scheduled
Requirements summary:
- At least one year of hospitality, retail or food service experience
- Supervisory experience preferred
- Post-secondary education in business or hospitality preferred
- Serving It Right certification
- Excellent English communication skills
- Flexible schedule including early, weekend and holiday shifts
Tools & skills
Source and dates
Source type not verified · pushoperations
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Restaurant or kitchen |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Licences & certifications | Serving It Right |
| Education | College diploma (preferred) |
| Fields of study | Business Management, Hospitality Management |
| Perks mentioned | Flexible hours, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Thierry Chocolates
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Position: Supervisor
Location: Thierry Alberni
Reports to: Store Manager
WHO WE ARE:
Thierry Busset is widely regarded as one of the finest pastry chefs in North America. Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-made daily using only premium ingredients. Barista-crafted espresso and liquid chocolate beverages are also a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings. We are also licensed and offer a selection of wine and spirits to complement our wide array of products.
POSITION SUMMARY:
The Supervisor is responsible for overseeing daily/shift operations to ensure the floor runs at full efficiency and that customers receive the highest level of service excellence. The Supervisor will also support in inventory, ordering, and administrative duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)
- Actively engage with guests, cultivating relationships and guest satisfaction
- Support in recruitment, onboarding, and training of new front-of-house staff
- Responsible for weekly and monthly inventory counts and inputting counts into reporting system
- Proactively place orders each week and project upcoming inventory needs
- Open/close store when scheduled
- Manage staff and effectively and efficiently run daily shifts to ensure labour targets are met
- Organize daily cake order forms and work with kitchen to manage ordering needs
- Respond to all incoming inquiries and provide extensive product knowledge to all customers
- Troubleshoot any maintenance or technological issues throughout your shift
- Manage in-store customer complaints and resolve negative situations to guarantee customers leave with a positive Thierry experience
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- At least one year of experience in a hospitality/retail/food service environment
- Supervisory experience is preferred
- Post-secondary education in a related field such as Business or Hospitality Management
- An excellent multi-tasker with an eye for detail
- Organized and able to work under pressure in a very busy environment
- Excellent English communication skills
- Serving It Right Certification
- Ability to work a flexible schedule with early morning, weekend, and holiday shifts
WE OFFER:
- Extended health benefits after 6 months of employment
- Competitive compensation
- Tip pooling
- Flexible schedule
- Staff meals
This position will remain open until filled.
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