Posted yesterday
Call Center Agent
@ Five Star Franchising
Remote in Canada
Overview
Five Star Franchising is hiring a Call Center Agent to handle inbound and outbound customer calls about billing, product problems, service questions and appointments. The role also involves scheduling in-home sales consultations, updating the CRM system, and escalating priority issues to management.
Responsibilities:
- Answer inbound and place outbound customer calls
- Handle billing, product and service questions
- Set, confirm and reschedule appointments
- Update customer records in the CRM system
- Escalate priority issues to management
Requirements summary:
- Professional phone manner and positive rapport with clients
- Ability to overcome objections and de-escalate calls
- Accurate entry of customer leads and information
- Consistency, reliability and teamwork
Tools & skills
Source and dates
Employer career site / ATS feed · paylocity
- Employer posting date
- 2026-11-14
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Five Star Franchising
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Answers continuous incoming and place outgoing customer calls regarding billing issues, product problems, service questions and general client concerns, and appointment setting. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. Identify and escalate priority issues when necessary. Confirm, plan, and route appointments. Enter customer leads with detailed and accurate information.
Resolve any scheduling issues or concerns, reschedule as needed. Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion. Initiate outbound calls for digital advertising sales leads generated. Serve as the initial point of contact for potential customers via phone and email. Review information provided by the customer to confirm accuracy, determine availability for an in-home sales consultation.
Document and update customer interaction within the customer relationship management (CRM) system. Overcome objections from a potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible. De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution. Exceed customer service expectations by providing an outstanding experience to every potential customer. Adhere to schedules while maintaining an acceptable level of service, customer satisfaction, and quality. Promote teamwork through consistency, reliability, and group cohesiveness.
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