First seen by our source: just now
Call Center Agent Communication Services
@ St. Michael's Hospital
Toronto, Ontario
Overview
St. Michael's Hospital is hiring a temporary Call Centre Agent for its 24x7 switchboard and locating operations. The role handles internal locating calls, external and patient inquiries, and emergency calls. It requires rotating morning, day, evening, night and weekend shifts.
Responsibilities:
- Operate switchboard and handle incoming telephone calls
- Respond to emergency calls for cardiac, trauma and fire
- Perform computer searches for patient information
- Update on-call schedules and hospital directory
- Operate overhead emergency paging system
Requirements summary:
- 5-8 years of customer service experience
- Recent busy call centre experience within 18 months
- Knowledge of Medicall, Simplex and Chubb fire alarm panels
- Keyboarding above 40 wpm with Microsoft Office
- Excellent oral and written English communication
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Schedule | day, evening, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
St. Michael's Hospital
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
St. Michael’s Hospital provides compassionate care to all who enter its doors. The hospital also provides outstanding medical education to future health care professionals in 27 academic disciplines. Critical care and trauma, heart disease, neurosurgery, diabetes, cancer care, care of the homeless and global health are among the hospital’s recognized areas of expertise. Through the Keenan Research Centre and the Li Ka Shing International Healthcare Education Centre, which make up the Li Ka Shing Knowledge Institute, research and education at St. Michael's Hospital are recognized and make an impact around the world. Founded in 1892, the hospital is fully affiliated with the University of Toronto. Fully affiliated with the University of Toronto, St. Michael’s provides outstanding medical education to health-care professionals in 29 academic disciplines. Home to the Li Ka Shing Knowledge Institute, made up of the Keenan Research Centre and the Li Ka Shing International Healthcare Education Centre, the hospital is among the first in the world to bring together researchers, educators and clinicians to take best practices and research discoveries to patient bedsides faster.
- LinkedIn followers
- 75,834
- People associated on LinkedIn
- 4,844
- Reported office locations
- 30 Bond Street, Toronto, Ontario M5B 1W8, CA
- Other recorded names
- St. Michael's Hospital
- Specialties
- Trauma
- Critical and Complex care
- Research
- Inner city health
- Teaching and Education
- and Neurosurgery and Cardiovascular Surgery
- Profile identifies a recruitment agency
- No
St. Michael’s Hospital provides compassionate care to all who enter its doors. The hospital also provides outstanding medical education to future health care professionals in 27 academic disciplines. Critical care and trauma, heart disease, neurosurgery, diabetes, cancer care, care of the homeless and global health are among the hospital’s recognized areas of expertise. Through the Keenan Research Centre and the Li…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 5,001-10,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Nonprofit |
| Year founded | 1892 |
| Specialties | TraumaCritical and Complex careResearchInner city healthTeaching and Educationand Neurosurgery and Cardiovascular Surgery |
| Open jobs on Jobsy | 28 |
| View page |
Duties & Responsibilities
- Operates switchboards and works as part of a team to effectively handle incoming telephone calls, including locating system and paging service equipment and effectively respond to emergency calls for cardiac, trauma, and fire.
- Performs computer searches for patient information.
- Uses computer technology to update the on-call schedules daily, Hospital Directory, and data entry of information for dispatch and faxing.
- Operates the overhead emergency paging system, as per Hospital procedures
- Perform Response Team pager tests as directed by Call Center Team Lead.
- Maintains a positive image of the Hospital in telephone and personal
- Review performance metrics with Call Center Team Lead to achieve optimal operation goals communication, with patients, vendors, staff, visitors and external callers.
- Has knowledge and familiarity with the Hospital's services and personnel, thereby having ability to direct calls to the appropriate party or provide accurate information.
- Responds appropriately to others in difficult/sensitive situations.
- May perform other duties as requested.
- Recent experience in a busy call centre environment is required (within last 18 months)
- Must have 5-8 years of customer service experience
- Knowledge of Switchboard & Locating tools and processes, such as Medicall, Simplex & Chubb Fire Alarm panels is required
- Demonstrated excellent oral and written English communication and reading skills in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
- Knowledge and familiarity with the Hospital's terminology, services, personnel and processes is a must
- Excellent record of reliable attendance and punctuality
- Keyboarding (>40 wpm) with working knowledge of personal computers and Microsoft Office software.
- Excellent interpersonal and customer service skills with proven success in working in a team environment.
- Demonstrated initiative and use of good judgment in all areas required by the position.
- Well-developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.
- Ability to maintain composure while performing multiple tasks.
- Maintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors and external callers.
- Demonstrated commitment to the Mission and Values of St. Michael's Hospital.
- Ability to met the physical requirements of the position, sitting for extended periods of time, excellent eye and hand coordination while speaking and listening, and typing for an extended period of time.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
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