First seen by our source: 5 hours ago
Call Center Specialist
@ Systèmes Sous-sol Québec
Montréal, Quebec
Overview
Systèmes Sous-sol Québec is hiring a full-time, on-site Call Center Specialist in Montreal to handle inbound and outbound calls, answer customer questions and schedule inspection and service visits. The work involves documenting customer information, explaining services and routing customers to internal teams.
Responsibilities:
- Handle inbound and outbound calls
- Respond to customer inquiries
- Schedule inspection and service visits
- Update customer records in company systems
- Direct customers to appropriate internal teams
Requirements summary:
- Customer service and empathy
- Clear verbal and written communication
- Call center and CRM experience
- Bilingual English and French an asset
- High school diploma or equivalent
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Systèmes Sous-sol Québec
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
All things Basementy!
Full company description
Systèmes Sous-sol Québec is a member of 2 dealer networks of Contractor Nation and Supportworks Inc. in Quebec, which regroups hundreds of the best waterproofing and foundation repair contractors in North America and the UK. We specialize in All Things Basementy!, namely, all problems affecting basements and foundations in Quebec. We do basement waterproofing, finishing, humidity control, crawl space encapsulation as well as foundation repair.
- LinkedIn followers
- 338
- People associated on LinkedIn
- 26
- Reported office locations
- 2990 Boulevard Le Corbusier, Laval, Quebec H7L 3M2, CA
- Business categories
- Construction
- Residential
- Home Improvement
- Environmental Consulting
- Building Maintenance
- Commercial Real Estate
- Water Purification
- Heating, Ventilation, and Air Conditioning (HVAC)
- Other recorded names
- Systèmes Sous-sol Québec
- Specialties
- Basement Waterproofing
- Basement Finishing
- Crawlspace Encapsulation
- Foundation Repair
- Humidity Control
- Foundation Crack Repair
- Sump pumps
- Attic Insulation
- Gutter Installation
- and Attic Insulation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Systèmes Sous-sol Québec is a member of 2 dealer networks of Contractor Nation and Supportworks Inc. in Quebec, which regroups hundreds of the best waterproofing and foundation repair contractors in North America and the UK. We specialize in All Things Basementy!, namely, all problems affecting basements and foundations in Quebec. We do basement waterproofing, finishing, humidity control, crawl space encapsulation…
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 51-200 employees |
| Headquarters | Laval, Quebec |
| Organization type | Privately Held |
| Year founded | 2007 |
| Specialties | Basement WaterproofingBasement FinishingCrawlspace EncapsulationFoundation RepairHumidity ControlFoundation Crack RepairSump pumpsAttic InsulationGutter Installationand Attic Insulation |
| Open jobs on Jobsy | 12 |
| View page |
Role Description The Call Center Specialist is a full-time, on-site role based in Montreal, QC. This position is responsible for handling inbound and outbound calls, responding to customer inquiries, and scheduling appointments for inspection and service visits. The Call Center Specialist will gather and document relevant information, provide clear explanations of services, and ensure that customers are directed to the appropriate internal teams. Daily tasks include updating customer records in company systems, following established call scripts and procedures, and meeting performance targets such as call quality, responsiveness, and service levels. The role requires consistent, courteous communication and collaboration with operations and sales teams to deliver a positive customer experience.
Qualifications
- Strong Customer Support and Customer Service skills, with a focus on empathy, problem-solving, and professionalism.
- Effective Communication skills, including clear verbal communication, active listening, and appropriate written correspondence.
- Experience or familiarity with Contact Centers, call handling systems, and working with call volume and performance metrics.
- Solid Computer Literacy, including using CRM or call management software, email, and basic office applications.
- Ability to manage multiple tasks, prioritize calls, and maintain attention to detail in a fast-paced environment.
- Comfort communicating with a diverse customer base; bilingual proficiency in English and French is an asset.
- Previous experience in customer-facing roles, preferably in service, construction, home improvement, or related industries.
- High school diploma or equivalent; post-secondary education in a related field is an advantage.
Journal
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