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Posted 7 days ago

Call Centre Agent

@ Pacific Western Transportation

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Calgary, Alberta

$15–$18/hrPart-time
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SIGNALS

Overview

Pacific Western Transportation is hiring a part-time Call Centre Agent for an On-Demand Transit service that runs seven days a week. The agent takes booking and assistance calls, supports drivers and the supervisor, and monitors operations. Shifts are 2 to 3 per week (16 to 24 hours), between 5:00 am and midnight, starting at $15.00 per hour and rising to $18.00 after training.

Pay:

$15–$18 an hour

Responsibilities:

  • Answer incoming calls for bookings, enquiries and assistance
  • Add online bookings for customers without computer access
  • Monitor RideCo App and perform daily on-time audits
  • Compile passenger data and manage lost property
  • Liaise with supervisor, drivers and other agents

Requirements summary:

  • Fluent spoken and written English
  • Customer-facing or customer service experience
  • Computer literate with MS Office
  • High school diploma or GED
  • Transit industry experience an asset

Tools & skills

RideCo AppMS Office
Source and dates

Employer career site / ATS feed · ultipro

Employer posting date
2026-10-30
First seen by our source
2026-10-30
Source record updated
2026-10-30

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week20
Scheduleday, evening, holidays, weekends
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationHigh school (required)

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Pacific Western Transportation

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Pacific Western Transportation (PWT) is the largest privately-held passenger transportation company in Canada

Full company description

Founded in 1957, Pacific Western Transportation (PWT) is the largest privately-owned passenger transportation company in Canada. Today PWT offers comprehensive transportation services and solutions across the country, with over 4,000 employees and numerous business locations. Our operations are separated into four divisions: Motor Coach, Oilsands, Student Transportation, and Transit. PWT’s varied operations are unified by a company-wide commitment to the Core Values first established by our founder R.B. (Bob) Colborne. At the heart of these core values is an unwavering dedication to customer service and safety, as supported by our Safely Home brand. At PWT, our people are our greatest asset. After all, it’s our people who safely transport our passengers to where they need to be. In all of the urban or rural communities we serve, PWT’s employees bring our Core Values to life, day in and day out. --------

LinkedIn followers
6,670
People associated on LinkedIn
164
Reported office locations
  • 221 18 St SE, 204, Calgary, Alberta Head Office, CA
Business categories
  • Transportation
Other recorded names
  • Pacific Western Transportation Ltd
Specialties
  • People Transportation
  • Logistics
  • Customer Service
  • Safety
  • Buses
  • Transportation
  • Employee Transportation
  • Student Transportation
  • Motorcoach Transportation
  • Transit Transportation
  • and Public Transit
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Founded in 1957, Pacific Western Transportation (PWT) is the largest privately-owned passenger transportation company in Canada. Today PWT offers comprehensive transportation services and solutions across the country, with over 4,000 employees and numerous business locations. Our operations are separated into four divisions: Motor Coach, Oilsands, Student Transportation, and Transit. PWT’s varied operations are…

FieldValue
IndustryTruck Transportation
Company size5,001-10,000 employees
HeadquartersCalgary, Alberta
Organization typePrivately Held
Year founded1957
SpecialtiesPeople TransportationLogisticsCustomer ServiceSafetyBusesTransportationEmployee TransportationStudent TransportationMotorcoach TransportationTransit Transportation
Open jobs on Jobsy120
LinkedInView page
Job description

Call Centre Agent – On-Demand Transit

SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our team! Call Centre Agents provide the highest quality care of our customers and communication to our drivers and other members of the team.

Part-time position available; must be available for shift work Sunday through Saturday. Shifts fall between the hours of 5:00 am and midnight. On-Demand Transit operates 7 days per week, including holidays. This position offers 2 - 3 shifts per week (16 - 24 hours).

Knowledge and Skills Required:

  • Good communicator – fluent in reading, writing and spoken English
  • Ability to speak a second language an advantage
  • Confident, pleasant and welcoming disposition
  • Previous experience in a customer facing / customer service position
  • Computer literate and experienced with MS Office
  • Good problem-solving skills
  • Able to work on own initiative
  • High school diploma or general equivalency diploma (GED)
  • Experience in the transit/transportation industry a definite asset
  • Familiarity with routes, roadways, transit operations, etc.
  • Excellent communication skills
  • Strong organizational planning, multitasking and problem-solving skills

Principal Duties and Responsibilities:

  • Answer incoming telephone calls for bookings, enquiries and assistance
  • Add bookings on-line for customers without computer access
  • Answer customers' questions about service, booking system and vehicles
  • Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble-free operation
  • Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
  • Compile data on passenger numbers for each trip
  • Manage and log lost property items
  • Professionally deal with public, customer & staff inquiries and find diplomatic solutions for concerns
  • Monitor RideCo App to ensure functionality and performance
  • Perform daily audits of on-time performance
  • Ensure operating procedures are adhered to

Position Details:

The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training.

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