CAN On Site Services Representative 1 (83629)

Who We Are:

You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value-Added Solutions, Information Technology and Product Engineering. Founded in 1958, we grew to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.

Salary: $55,000 – $60,000 per year, based on experience and qualifications, plus a comprehensive benefits package and RRSP program.

If you have:

• Strong general inventory and material-handling skills
• Good knowledge of tools, materials, and Tool Crib operations
• Strong attention to detail and ability to follow established procedures and instructions
• Strong problem-solving skills with the ability to identify, investigate, and report issues
• Familiarity with data entry, inventory transactions
• Proficiency with Windows-based computer systems and Microsoft Office applications
• Ability to learn and effectively use inventory management and other computer-based systems
• Ability to work independently, prioritize tasks, and complete assigned work with minimal supervision
• Excellent verbal and written communication skills
• Positive attitude with strong customer service and interpersonal skills
• Ability to respond to customer inquiries promptly, professionally, and accurately
• Ability to build and maintain positive relationships with customers, employees, suppliers, and internal teams
• Ability to understand customer needs and provide appropriate information and solutions
• Ability to follow up on customer requests, orders, quotes, and issues through resolution
• Ability to clearly explain processes, procedures, and inventory information to customers and employees
• Professional demeanor and ability to represent the company positively while working at the customer site

A typical day may look like this:

• Provide on-site customer service addressing customer needs and issues.
• Receive, stock, pull, and fulfill customer orders based on department schedules.
• Use system functions to locate available inventory and process inventory transactions accurately.
• Manage AutoCrib vending machines, including replenishment and basic maintenance and troubleshooting.
• Manage various Point-of-Use (POU) stations and ensure materials are available as required.
• Perform other duties as assigned.

• Education
• High school – Mandatory
• Post-secondary education preferred (CEGEP, college diploma, Degree or equivalent). Equivalent combination of education and customer service experience will also be considered.

US Tool Group is committed to employment equity and fostering an inclusive, diverse, and respectful workplace. We welcome applications from all qualified individuals, including women, Indigenous Peoples, persons with disabilities, members of visible minorities, ethnic minorities, and individuals of all gender identities and expressions. Reasonable accommodation is available upon request throughout the recruitment process in accordance with applicable human rights legislation. For more information or to request reasonable accommodation during the recruitment process, please contact the Human Resources Department at 573-431-3856.