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Posted 1 hour ago

Care Coordinator

@ CBI Health

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Toronto, ON · North Vancouver, BC · Calgary, AB · Saskatoon, SK · Montréal, QC +2

$40k–$47k/yrFull-time
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SIGNALS

Pay:

$40,000–$47,000 a year

Responsibilities:

  • Review funder case documentation for completeness of the referral information; identify missing information; request missing information from the funder;…
  • Screen for any potential Conflict of Interest in referrals received Accurately schedule assessments and treatments, and confirm clients, when appropriate, in…
  • Upload referral and medical information and completes client profile in Central Office, ClinicMaster, ensuring accurate data entry Complete files and follow…
  • Conduct yourself with integrity and in alignment to Best Practice and CBI policy including Privacy policy
  • Collaborate with Team Lead to resolve gaps in execution and identify opportunities for improvements to team, program and/or service
  • Communicate with clients and funders in a timely fashion regarding scheduling and information management

Requirements summary:

  • The Contract Delivery Care Coordinator, reporting directly to their Team Lead, will work closely and collaboratively with referral sources, clinics and other stakeholders as required to…
  • Develop relationships with referral sources to become a trusted advisor, actively building on comprehensive knowledge and understanding of referral source needs
  • Work to meet or exceed funder referral requirements regarding process management and operational efficiency
  • At least 2 years’ previous experience in a customer service role
  • Post-secondary education in medical office / business administration, or equivalent
  • A track record of successful experience in client experience in a multi-site booking
Source and dates

Employer career site / ATS feed · ultipro

Employer posting date
2026-11-09
First seen by our source
2026-11-09
Source record updated
2026-11-09

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

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CBI Health

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Where Better Begins

Full company description

CBI Health is Canada's leading community healthcare provider, offering rehabilitation and home health services to clients across Canada. Our national, interdisciplinary team shares a common goal to improve the physical and mental health of our clients. With 250+ locations and over 13,000 healthcare professionals supporting more than 800 communities across Canada, the health and well-being of Canadians is at the heart of what we do. We are passionate about making a positive difference, and are committed to learning, improving and growing together as a team. Every day, we make a meaningful difference in people's lives by supporting them in achieving their goals. Together, we shape healthcare for the better.

LinkedIn followers
52,958
People associated on LinkedIn
3,651
Reported office locations
  • 3300 Bloor Street West, Suite 900, Toronto, Ontario M8X 2X2, CA
Business categories
  • Hospital
  • Health Care
  • Fitness
  • Association
  • Home Health Care
  • Nursing and Residential Care
Other recorded names
  • CBI Health
Specialties
  • Physiotherapy / Physiothérapie
  • Occupational Therapy / Ergothérapie
  • Personal Care / Soins personnels
  • Nursing / Soins infirmiers
  • Home Care / Soins à domicile
  • Workplace Solutions / Solutions pour le lieu de travail
  • Assessment Services / Services d'évaluation
  • Behaviour Therapy / Thérapie comportementale
  • Speech Language Therapy / Orthophonie
  • Hospital Services / Services hospitaliers
  • Chronic Pain / Douleur chronique
  • Medical Centres / Centres médicaux
  • and Neurodevelopment / Développement neurologique
Profile identifies a recruitment agency
No
Reported total investment
95,576,667

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

CBI Health is Canada's leading community healthcare provider, offering rehabilitation and home health services to clients across Canada. Our national, interdisciplinary team shares a common goal to improve the physical and mental health of our clients. With 250+ locations and over 13,000 healthcare professionals supporting more than 800 communities across Canada, the health and well-being of Canadians is at the…

FieldValue
IndustryHospitals and Health Care
Company size10,001+ employees
HeadquartersToronto, Ontario
Organization typePrivately Held
Year founded1974
SpecialtiesPhysiotherapy / PhysiothérapieOccupational Therapy / ErgothérapiePersonal Care / Soins personnelsNursing / Soins infirmiersHome Care / Soins à domicileWorkplace Solutions / Solutions pour le lieu de travailAssessment Services / Services d'évaluationBehaviour Therapy / Thérapie comportementaleSpeech Language Therapy / OrthophonieHospital Services / Services hospitaliers
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LinkedInView page
Job description

Care Coordinator, Disability – Remote

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca.

About this opportunity

The Contract Delivery Care Coordinator, reporting directly to their Team Lead, will work closely and collaboratively with referral sources, clinics and other stakeholders as required to manage referrals through an effective and efficient process that results in appropriate access to care. The Care Coordinator is accountable for providing a high quality of customer service that exceeds the standards and expectations of CBI Health and stakeholders and will be accountable for optimal referral management. This coordinator role is remote and open to all residents in Canada.

Salary range: $40,000–$47,000 per year

Take an inside look at what you’ll do each day

  • Review funder case documentation for completeness of the referral information; identify missing information; request missing information from the funder; monitor and follow-up on missing medical information prior to Assessment (for select assessments)
  • Screen for any potential Conflict of Interest in referrals received
    Accurately schedule assessments and treatments, and confirm clients, when appropriate, in scheduling system within targeted timelines and in accordance with SLAs
  • Upload referral and medical information and completes client profile in Central Office, ClinicMaster, ensuring accurate data entry
    Complete files and follow up with referral source for any missing information
  • Conduct yourself with integrity and in alignment to Best Practice and CBI policy including Privacy policy
  • Collaborate with Team Lead to resolve gaps in execution and identify opportunities for improvements to team, program and/or service
  • Communicate with clients and funders in a timely fashion regarding scheduling and information management
  • Utilize effective customer service strategies to answer phones, take messages and provide follow up in a timely manner
  • Maintain knowledge of privacy, confidentiality, and code of conduct policies
  • Develop relationships with referral sources to become a trusted advisor, actively building on comprehensive knowledge and understanding of referral source needs
  • Facilitate navigation of service offerings with referral sources and clinical teams to ensure referrals are booked appropriately
  • Work to meet or exceed funder referral requirements regarding process management and operational efficiency
  • Communicate to Team Lead any barriers in achieving KPIs

What you need to be successful

  • At least 2 years’ previous experience in a customer service role
  • Post-secondary education in medical office / business administration, or equivalent
  • A track record of successful experience in client experience in a multi-site booking
  • High level of attention to detail and an organized approach to general administration
  • Passion for combining a commitment to organizational and operational efficiency with innate desire to help others
  • The ability to work well in a team environment, handle multiple assignments and meet deadlines
  • Adaptability to changing priorities
  • The ability to work in both English and French is an asset

What CBI Health offers you

  • Continuous learning and skills development, including management opportunities
  • Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer

Inclusion matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.

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