Case Manager, Housing (Permanent, Full-Time)

Are you ready to bring hope, structure, and spiritual care to women taking courageous steps toward stability and independence?

The Sanctuary Housing Case Manager assists women who enter the Sanctuary Transitional Housing Program to obtain needed services and support. She works with program tenants individually in order to increase the likelihood of success for recovery and/or independent living while ensuring adherence to program guidelines and policies. She performs program tenant’s assessments to gather information and identify areas of concern, helps her program tenants to develop plans for next steps, and connects them with appropriate resources. She may advocate on their behalf with government agencies or external service providers. The Case Manager takes a faith-based approach, which includes ministering to these women, forming relationships, loving them, praying, declaring the good news of Jesus Christ and making disciples. She assists them with practical needs, including referrals for recovery, program involvement and housing.

This is a permanent, full-time(37.5 hours per week) position. The starting range for this position is $28.96 to $31.64 per hour.

Who We Are

Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements. In addition, our extensive benefits plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team. If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humour, then you will be a great fit at UGM.

Main Duties and Responsibilities:

• Model Christ in word and deed
• 40% - Assist and encourage program tenants in establishing goals, monitoring progress, and preparing a case plan for their next steps (housing, employment, addiction services, life skills, health, education or other case specific needs) and refer them to the appropriate community resources for achieving these Ensure that Housing participants are aware of programs and services provided at STHP, the Women and Families Centre as well as within the community. Document all relevant case notes and maintain accurate case files and records for future reference.
• 30% - Provide support, care, direct consultation, and spiritual guidance to program tenants that reside in our housing facilities, including referrals to external services by providing appropriate support for their emotional needs and practical requests.
• 15% - Advocate for guests, providing needs assessments, coaching, skills training and crisis management. Cultivate community Utilize community resources and cultivate partnerships with community contacts, churches and faith-based organizations.
• 5% - Assist with the intake process and participate in orientation of new participants to the Sanctuary Transitional Housing Program.
• 5 % - Participate in staff meetings, training and development opportunities.
• 5 % - Perform other duties as required by your supervisor.
• Respond to hazardous and suspicious activities, all incidents, accidents or medical emergencies, and report them to the appropriate Notify emergency services when urgent assistance is needed.
• Take an active role in proactively and re-actively defusing the de-escalating aggressive situations, along with monitoring sobriety of participants and visitors, and reporting to the supervisor
• Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.

Knowledge, Skills and Abilities:

• Mature individual, committed to UGM’s Mission Statement, Core Values and Statement of Faith.
• A vibrant and growing relationship with Jesus Christ our Creator, as Saviour and Lord.
• Related post-secondary education required.
• 2 years of related work experience is required, with knowledge of issues related to poverty, mental health and addiction.
• Recovery Coaching training and experience preferred.
• Consideration may be given to alternate combinations of lived experience and education.
• At least 20 hours of training in one or more of these subjects: counselling; crisis and conflict resolution; psychosocial intervention for substance use disorders; and trauma-informed practice.
• Experience working in a community organization, foundation or ministry.
• Experience developing Personal Development Plans (PDPs).
• Experience with Indigenous clients, working in a multi-ethnic/socially diverse community is an asset.
• Solid understanding of Stages of Change.
• Strong interpersonal skills with the ability to work well as a team member.
• Good English Skills (verbal, reading and writing).
• Intermediate computer skills (Outlook, Word, Excel).
• Ability to maintain confidentiality on sensitive matters regarding the organization and its clientele.
• Ability to work independently; self-motivated and disciplined, managing time effectively and appropriately.
• Ability to effectively identify and solve problems and follow through on initiatives.
• Completion of UGM’s Non-Violent Crisis Intervention training and all other mandatory training, including First Aid training/certification and Naloxone training/certification.
• Valid Class 5 drivers’ license preffered
• Technical Competency—Trauma-Informed Care (Level 3): Help identify negative events that have impacted the program tenant’s functioning, and develop interventions that emphasize safety, choice, and personal control.

Behavioural Competencies:

● Adaptability/Flexibility (Level 2)

Adjust approach to meet needs of changing conditions, situations, and people to work effectively in difficult or ambiguous situations.

● Christ-likeness (Level 2)

Demonstrate the love of Christ in word and deed by living out the values of the Gospel.

● Client-Centered Change (Level 2)

Enhance, facilitate, support, educate, and increase program tenant’s motivation for positive change by actively involving and encouraging the client.

● Collaboration and Network Building (Level 2)

Identify and create external and interdepartmental interdisciplinary networks to support service delivery and achieve organizational objectives.

● Diversity and Cultural Responsiveness (Level 2)

Provide respectful, equitable, and effective services to diverse populations by affirming the value, worth, and dignity of all.

● Self-Care (Level 2)

Deliberately and continuously apply professional and personal self-care to sustain optimal productivity and maintain physical, mental, spiritual, and emotional health.

● Self-Management (Level 2)

Manage emotions and strong feelings while maintaining a calm and tactful demeanor under a broad range of challenging circumstances.

Working Conditions:

● Work Location

Work is generally performed indoors, with up to 30% of the time spent outdoors in all types of weather.

● Physical Requirements

Duties require extended periods of standing and/or walking. Duties require occasional periods of climbing, pulling/pushing items, lifting/carrying items, keyboarding, reaching with hands and arms, stooping, kneeling, crouching, or crawling. Employees are required to look at a computer screen for up to 50% of the time. Must be able to lift up to 35lbs occasionally.

● Work Conditions

Working environment is generally favorable. Lighting and temperature are adequate. Work is performed amid normal conditions of dust, odors, fumes, and noises. Regular environmental exposures to cold, heat, and water. This position is required to work in an environment often dealing with clients in crisis situations brought about by diverse problems. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

● Hours of Work

This position is part-time and typically works weekday daytime shifts. Some work on scheduled days off may be required. Moderate overtime and/or work on statutory holidays may be required.

● Hazards

Job requires frequent interaction with the public some of whom may be upset, abusive, and/or violent. Job requires working frequently with people in unhealthy conditions and may include exposure to bodily fluids, lice and bedbugs. Employee is required to hear information about clients’ lives which may be troubling or upsetting, and may cause emotional issues including vicarious trauma.

● Other

Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check and must submit a current Driver’s Abstract.