Case Manager, Psychogeriatric_FT-Perm

Title of Job: Case Manager, Psychogeriatric
Date: November 12, 2026
Closing Date: November 26, 2026
Location: Bradford, ON - Specialized Assisted Living - Bradford
Compensation: $57,007 - $71,647 Annually Prorated
Work Type: Onsite
Job ID: 10801938
Existing or New Position: New

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:
Bradford House provides specialized assisted living support to vulnerable older adults with complex needs. Bradford House responds to each resident’s needs, so they can live safely and in good health in the community as they age. Through our care, we aim to postpone for as long as possible, or eliminate, any need for institutional care. Our program offers 24/7 care through our specialized Personal Support Worker (PSW) team, providing such services as assistance with personal care, essential housekeeping, laundry services, medication support and escorts to appointments. LOFT’s Case Managers offer one-on-one support and provide care coordination, crisis intervention, system navigation and client advocacy. They connect clients with the services they need to become healthier, happier, and as independent as possible. Our team calls upon a variety of resources, including medical, financial, emotional and recreational supports.Mental, physical and spiritual health are improved by social interaction and the sense of belonging that comes from a welcoming and supportive community. Our life enrichment services offer residents opportunities to enjoy life, try new things, and become involved in their local community. The goal is to ensure that clients have access to interesting and stimulating activities and social opportunities through regular in-house events and group outings in the community.Bradford House offers healthy and delicious meals and snacks for residents and is able to accommodate certain special diet requests.

Job Summary:
As a Case Manager, Psychogeriatric, you will be part of a team that co-ordinates a support network and linkages for older adult and seniors with serious mental illness and other challenges (e.g., addictions). A key component of this position is building a support network of community resources that
will enable the individual to increase their independence, dignity, and self-respect. The role will require direct service and support to clients in area such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

What You Will Do:

• Develop and implement individualized care plans to improve client quality of life and connect clients to appropriate resources.
• Conduct client assessments (e.g., RAI, OCAN) and maintain accurate, timely documentation and reporting.
• Provide supportive counselling and facilitate access to healthcare services and community programs.
• Deliver crisis intervention and assist in developing effective crisis management plans.
• Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
• Act as a liaison and advocate, coordinating care with families, caregivers, and multidisciplinary teams.
• Collaborate closely, foster positive, professional interaction with interdisciplinary teams (clients, families, staff etc.), external service providers and community partners.
• Maintain confidentiality and ensure compliance with organizational policies and professional standards.
• Participate in required training and ongoing professional development.
• Other duties assigned by the Program Manager and/or designated supervisor.

What You Bring:

• Post-secondary education in Social Services / Human Services or equivalent field (Gerontology considered as an asset).
• At least 3 years’ working experience with vulnerable seniors and older adults group.
• Understanding of challenges faced by client with mental illness, addictions, and severe social isolation.
• Experience in group counselling related to mental health and addictions.
• Strong knowledge of community resources and support services.
• Strong counselling, assessment, and client engagement abilities.
• Understanding of harm reduction, recovery, and psychosocial rehabilitation principles.
• Proven crisis intervention, problem-solving, and interpersonal skills.
• Effective communication skills (written and verbal) and proficiency in MS Office (Word, Excel)
• Flexible, creative, and client-centered approach to care.
• Ability to work collaboratively within interdisciplinary teams and with community partners
• Commitment to cultural competency and inclusive practice.
• Additional language skills are considered an asset.

Work Environment:

• Staff will be required to work in client’s own homes and may therefore be exposed to secondhand smoke.
• Frequent travel will be required using own vehicle or program vehicles

What We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pension Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave and Parental leave top up program

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• This role requires five days per week coverage, including both weekdays and weekends. Shifts may include a combination of day and night schedules, based on operational needs.
• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.