Center Supervisor - FT-Mississauga

SUMMARY/PURPOSE:

• Plan, organize and direct front-line employees on daily/weekly activities in the DTC, to meet Section service delivery objectives.
• Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
• Responsible and accountable to meet the Project Agreement KPIs.

KEY RESPONSIBILITIES:

• Direct subordinate employees in performance of section tasks and responsibilities.
• Perform hands on work in support of section service delivery objectives.
• Accountable for performance management of subordinate employees, including authority to initiate corrective action in line with HR approval model.
• Accountable to ensure all assigned deliverables and other reports are completed accurately and on time.
• Accountable to ensure that standards for the accomplishment of short-term priorities are clearly articulated to staff and that resources are made available to achieve the standard.
• Communicate key business objectives to front-line staff.
• Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.
• Other related duties relevant to this position as may be required.
• Other related duties relevant to this position as may be required
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

Health & Safety, Environmental:

• Ensure compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, and quality.
• Responsible for the safety of all personnel, equipment, and facilities under the scope of this position, in accordance with Provincial, Serco and customer safety regulations and procedures.
• Accountable for the implementation of plans to drive for results in the areas of safety, compliance, service delivery and cost.
• Authority to stop work or service delivery for matters relating to H&S and regulatory compliance risks.

Other:

• Performs other tasks as assigned.

JOB REQUIREMENTS:

EDUCATION /CERTIFICATIONS:

• Post-Secondary education in a related field or possess a relevant combination of education
• Possession of a valid Driver’s License i.e. A, B, M, Z, is preferred; if not, the ability to obtain all classes of licenses will be considered

KNOWLEDGE and EXPERENCE

• Five years’ experience in a leadership capacity
• Previous supervisory experience.
• Experience and understanding of contracts, SOW and labour agreements.
• Specific years required in specific roles or special knowledge
• Comprehensive understanding of concepts and principles within own discipline and knowledge of others.
• Ability to evaluate risk and related mitigation strategies.
• Communicates effectively – able to articulate ideas in a clear and persuasive manner.

SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem solving):

• Excellent computer skills in MS Office suite.
• Strong project management skills with the ability to work on and track multiple projects simultaneously.
• Effective communication skills and ability to work cross functionally within the organization.
• Excellent collaborative leadership and organizational skills.
• Strong degree of integrity and judgment.
• Able to effectively delegate authority as required.
• Willing to take ownership for the outcomes of projects within scope of responsibility.
• Strong planning, coordination, execution and analytical skills.
• Proven ability to meet deadlines and changing priorities.

• Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.
• Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.
• Decisiveness - The ability to make difficult decisions in a timely manner.
• Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
• Personal credibility - To be responsible, reliable, and trustworthy.

Supervisory leadership skills:

• Capability in applying and ensuring consistent Performance Management practices (Coaching, Feedback, Expectations, Corrective Action).
• Capability in working with Manager to ensure the overall development of direct reports.
• Solid decision-making skills.
• Team building aptitude, focus on productivity and collaboration.
• Solid communication skills to appeal to broad audiences including managerial, direct reports, and cross-functional relationships.
• Capability to influence others internally and externally, including senior leaders.
• Presents with impact. This includes skillfully facilitating discussions and confidently expressing ideas and insights when appropriate.
• Capability to exchange ideas and information effectively using tact and diplomacy when dealing with others.

Personal Attributes:

• Innovative, creative and agile.
• Anticipates issues and opportunities and proactively responds.
• Focuses on solutions; drives results; contributes ideas that will inform and support Manager with making tough decisions in ambiguous situations.
• Maintains effective and sustainable teams of direct reports.
• Highly accountable and motivated with a strong work ethic.

MENTAL AND PHYSICAL EFFORT:

• Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
• Physical: Activities are low intensity, less than 2 hrs/day

Working Conditions:

• Little exposure to disagreeable elements
• Minor risk of injury, harm or illness