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Posted 7 days ago

Charter Supervisor

@ Pacific Western Transportation

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Calgary, Alberta

Full-time
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SIGNALS

Overview

Pacific Western Transportation is hiring a full-time Charter Supervisor to respond to charter customers, coordinate drivers and operations, and handle charter payroll. The role reports to the Charter Manager, typically works 8:00 am to 4:30 pm Monday to Friday, with weekend, holiday and on-call evening availability by cell phone on a rotational basis.

Responsibilities:

  • Respond to charter customer needs and provide customer service
  • Coordinate drivers for arrivals and departures at events
  • Liaise with operations and maintenance on driver and equipment readiness
  • Complete charter payroll
  • Return client and driver calls promptly

Requirements summary:

  • Supervisory experience preferred
  • Valid driver's licence, willing to upgrade to Class 2
  • Clear criminal record
  • Customer service training or experience
  • Proficiency in Microsoft Excel

Tools & skills

Microsoft ExcelMicrosoft Officecell phone
Source and dates

Employer career site / ATS feed · ultipro

Employer posting date
2026-10-30
First seen by our source
2026-10-30
Source record updated
2026-11-06

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Hours per week38
Scheduleday, evening, holidays, weekends
Travelair: none · ground: minimal
Work settingOffice, Outdoors, Client sites
PositionSitting and standing
Physical demandsphysical low · computer moderate
LanguagesEnglish
Driver’s licencerequired
Background checkscriminal record

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Pacific Western Transportation

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Pacific Western Transportation (PWT) is the largest privately-held passenger transportation company in Canada

Full company description

Founded in 1957, Pacific Western Transportation (PWT) is the largest privately-owned passenger transportation company in Canada. Today PWT offers comprehensive transportation services and solutions across the country, with over 4,000 employees and numerous business locations. Our operations are separated into four divisions: Motor Coach, Oilsands, Student Transportation, and Transit. PWT’s varied operations are unified by a company-wide commitment to the Core Values first established by our founder R.B. (Bob) Colborne. At the heart of these core values is an unwavering dedication to customer service and safety, as supported by our Safely Home brand. At PWT, our people are our greatest asset. After all, it’s our people who safely transport our passengers to where they need to be. In all of the urban or rural communities we serve, PWT’s employees bring our Core Values to life, day in and day out. --------

LinkedIn followers
6,670
People associated on LinkedIn
164
Reported office locations
  • 221 18 St SE, 204, Calgary, Alberta Head Office, CA
Business categories
  • Transportation
Other recorded names
  • Pacific Western Transportation Ltd
Specialties
  • People Transportation
  • Logistics
  • Customer Service
  • Safety
  • Buses
  • Transportation
  • Employee Transportation
  • Student Transportation
  • Motorcoach Transportation
  • Transit Transportation
  • and Public Transit
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Founded in 1957, Pacific Western Transportation (PWT) is the largest privately-owned passenger transportation company in Canada. Today PWT offers comprehensive transportation services and solutions across the country, with over 4,000 employees and numerous business locations. Our operations are separated into four divisions: Motor Coach, Oilsands, Student Transportation, and Transit. PWT’s varied operations are…

FieldValue
IndustryTruck Transportation
Company size5,001-10,000 employees
HeadquartersCalgary, Alberta
Organization typePrivately Held
Year founded1957
SpecialtiesPeople TransportationLogisticsCustomer ServiceSafetyBusesTransportationEmployee TransportationStudent TransportationMotorcoach TransportationTransit Transportation
Open jobs on Jobsy121
LinkedInView page
Job description

Charter Supervisor

The Charter Supervisor is responsible for responding to the needs of charter customers and providing outstanding customer service. This position reports to the Charter Manager.

Knowledge & Skills Required

  • Must have an understanding of projects and project management
  • Must be able to think analytically
  • Must be highly organized
  • Demonstrated ability to communicate effectively with various departments (ie: operations, maintenance, senior management)
  • Excellent interpersonal skills with training/experience in customer service
  • Organized and able to prioritize in a non-structured and fluid environment
  • Punctual, reliable and committed to providing great service
  • Positive and friendly personality
  • Skilled in map reading & familiar with attractions in and around Calgary
  • Knowledge of Microsoft Office programs, specifically Excel
  • Able to work in a team environment as well as independently
  • Some out of town travel may be required for certain events or start-ups

Principal Duties & Responsibilities

  • Communicate with staff regarding ongoing operations and upcoming events
  • Return phone calls from clients and drivers in a timely manner
  • Meet with major charter clients when time permits
  • Complete Charter payroll
  • Assist in directing Charter Drivers for arrivals and departures while ensuring the safety of pedestrians and passengers at large events
  • Interact with Operations and Maintenance personnel to ensure that charter drivers are in place and equipment is clean and ready when needed

Working Conditions

The office of the Charter Supervisor is located in the Operations Building at 65 Highfield Place SE. Typical hours of work are 8:00 am to 4:30 pm, Monday through Friday, however hours may vary, both earlier and later, including weekends and Holidays. The Charter Operations Supervisor must be available by cell phone evenings & weekends on a rotational basis. Holidays are taken around the needs of Southland and the boards it serves and therefore are not taken during blackout periods.

Requirements

  • Previous supervisory experience preferred
  • Valid driver's license; must be willing to upgrade to a class 2
  • Clear criminal record

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