Posted 7 days ago
Charter Supervisor
@ Southland Transportation Ltd.
Calgary, Alberta
Overview
Southland Transportation Ltd. is hiring a full-time Charter Supervisor to respond to charter customers' needs and deliver strong customer service. The role coordinates staff, drivers, and operations and maintenance for charter events in Calgary, with a rotational on-call cell phone duty on evenings and weekends. Hours are typically 8:00 am to 4:30 pm, Monday to Friday, but can extend earlier, later, and onto weekends and holidays.
Responsibilities:
- Respond to charter customer needs and provide strong customer service
- Communicate with staff on operations and upcoming events
- Complete charter payroll
- Direct charter drivers at arrivals and departures and ensure safety
- Coordinate with operations and maintenance so drivers and equipment are ready
Requirements summary:
- Understanding of projects and project management
- Customer service training or experience
- Analytical thinking and high organization
- Previous supervisory experience preferred
- Valid driver's licence, willing to upgrade to Class 2
- Clear criminal record
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-30
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Manages people | Yes |
| Hours per week | 38.5 |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: minimal |
| Work setting | Office, Outdoors, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Background checks | criminal record |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Southland Transportation Ltd.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 57 |
Charter Supervisor
The Charter Supervisor is responsible for responding to the needs of charter customers and providing outstanding customer service. This position reports to the Charter Manager.
Knowledge & Skills Required
- Must have an understanding of projects and project management
- Must be able to think analytically
- Must be highly organized
- Demonstrated ability to communicate effectively with various departments (ie: operations, maintenance, senior management)
- Excellent interpersonal skills with training/experience in customer service
- Organized and able to prioritize in a non-structured and fluid environment
- Punctual, reliable and committed to providing great service
- Positive and friendly personality
- Skilled in map reading & familiar with attractions in and around Calgary
- Knowledge of Microsoft Office programs, specifically Excel
- Able to work in a team environment as well as independently
- Some out of town travel may be required for certain events or start-ups
Principal Duties & Responsibilities
- Communicate with staff regarding ongoing operations and upcoming events
- Return phone calls from clients and drivers in a timely manner
- Meet with major charter clients when time permits
- Complete Charter payroll
- Assist in directing Charter Drivers for arrivals and departures while ensuring the safety of pedestrians and passengers at large events
- Interact with Operations and Maintenance personnel to ensure that charter drivers are in place and equipment is clean and ready when needed
Working Conditions
The office of the Charter Supervisor is located in the Operations Building at 65 Highfield Place SE. Typical hours of work are 8:00 am to 4:30 pm, Monday through Friday, however hours may vary, both earlier and later, including weekends and Holidays. The Charter Operations Supervisor must be available by cell phone evenings & weekends on a rotational basis. Holidays are taken around the needs of Southland and the boards it serves and therefore are not taken during blackout periods.
Requirements
- Previous supervisory experience preferred
- Valid driver's license; must be willing to upgrade to a class 2
- Clear criminal record
Journal
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