Claims Specialist (Part Time)

Reports To: Director Quality Assurance & Compliance
Department: Pricing & Performance
Type: Hybrid (2 days in office firm)

Location: Mississauga Office

Compensation: $20-$25/hr (20hrs/week)

The Reality of This Role

Logistics Alliance moves freight for some of Canada's leading retailers and manufacturers, and every damaged or lost shipment represents money the business is owed. We're looking for a Claims Specialist to own the carrier-side recovery process from the moment a claim opportunity surfaces to the moment the carrier pays out.

This is a high-volume, detail-driven role. You'll be sorting through OS&D reports, chasing documentation, and going toe-to-toe with carriers who'd rather not pay. If you can hold a hundred moving pieces in your head at once, stay professionally relentless on follow-ups, and dig until you find exactly where in the supply chain something went wrong, read on.

What Your Day Actually Looks Like

• Morning: You're triaging your inbox, working through new OS&D reports and specialist tags to flag fresh claim opportunities before the clock starts ticking on filing windows.
• Mid-Morning: You're building evidence packages, pulling Bills of Lading, PODs, and photos, and requesting customer invoices on their required cadence.
• Afternoon: You're on the phone or in email threads with carriers, negotiating disputes, chasing missing documents, and updating claim statuses on the Monday board.
• Late Afternoon: You're checking response timelines for anything approaching the 60-day or 30-day marks, issuing final notices where needed, and confirming payments received.
  
  

You'll Thrive Here If…

• You're an investigator at heart: You don't take liability at face value. You read the documentation and photos until you know exactly where the damage happened and who's responsible.
• You have professional persistence: A rejected claim doesn't end the conversation for you. You follow up, escalate, and negotiate until the file is resolved fairly.
• You thrive in high volume: A packed inbox doesn't rattle you. You prioritize, batch, and keep every claim moving without letting anything fall through the cracks.
• You're deadline-driven: 60-day windows, 9-month windows, 48-hour final notices, you track them all and never miss one.
• You're precise under pressure: Fast-paced doesn't mean sloppy. You keep your documentation and claim records clean even when the volume is high.

What You Should Know

This role owns the full carrier lifecycle of a claim. You'll be given training on the tools (Monday.com and internal systems), but the judgment calls on liability, negotiation strategy, and escalation timing are yours to make. Every dollar recovered reflects your follow-through, and leadership will be looking at your closed files as the measure of the role.

Key Accountabilities

Claim Investigation and Liability Assessment

• Review carrier OS&D reports and internal specialist tags to identify new claim opportunities
• Investigate root cause of damage or loss using documentation and photos to determine liability
• Identify the responsible party in multi-carrier or hand-off scenarios
• Execute the Intent to Claim within the 60-day (delivered) or 9-month (lost) window

High-Volume Email and Documentation Management

• Manage a high-volume inbox, addressing every notification, document request, and carrier dispute without delay
• Gather complete evidence packages: Bills of Lading, POD, and photos
• Execute the customer invoice request cadence: at claim start, two-week follow-up, and final request before the 60-day deadline
• Prepare and submit finalized carrier claim forms

Carrier Negotiation and Follow-Up

• Act as the primary point of contact for all carrier-side communication
• Negotiate directly with carriers to overturn disputes and maximize recovery
• Maintain carrier claim status on the Monday board for real-time team visibility

Financial Recovery and Escalation

• Monitor carrier response timelines and execute the 48-hour Final Notice protocol when carriers exceed 60 days post-submission or 30 days post-approval
• Coordinate with Accounts Payable to initiate deductions when final notices are ignored
• Confirm and record carrier payments, closing the carrier portion of the file for leadership review

What We're Looking For

• Exceptional organizational skills with proven ability to manage a high volume of emails and competing tasks
• Strong investigative mindset with the ability to analyze documents and photos to pinpoint supply chain failures
• Professional persistence and comfort with frequent follow-ups and carrier negotiations
• Ability to maintain accuracy and focus in a fast-paced, high-volume environment
• Ability to learn new software quickly (Monday.com training provided)

Why Logistics Alliance

You'll own the recovery process end to end, not just a piece of it. This part-time role gives you real ownership over outcomes that matter to the business's bottom line, with the flexibility of a 20-hour week and the training to set you up for success from day one.