Posted 3 days ago
Client Access Representative - FT (#2026-496-CHS-329) EA
@ Hastings County
Belleville, Ontario
Overview
Hastings County is hiring a full-time Client Access Representative in its Community and Human Services Department in Belleville, Ontario. The role covers front counter reception, switchboard operation, appointment and file coordination, and backfill support for access staff. Hours are Monday to Friday, 8:30 am to 4:30 pm, with a stated wage of $49,701.96 to $54,608.26 per year and excellent fringe benefits.
Responsibilities:
- Front counter reception for Community and Human Services
- Receive and direct calls through the integrated switchboard
- Coordinate appointment schedules and interview rooms
- Sort and distribute mail and arrange file transfers
Requirements summary:
- Two-year diploma in business or accounting, or equivalent experience
- One to two years related work experience
- Knowledge of MFIPPA and Ontario social program legislation
- Proficiency in Word, Excel and Outlook
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
| Fields of study | Business, Accounting |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Hastings County
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Welcome to Hastings County's Linkedin page
Full company description
Hastings County provides a broad range of human services to its 14 member municipalities and the separated cities of Belleville and Quinte West. These services include: Ontario Works Child Care Subsidized Housing Long Term Care Land Ambulance Planning and Economic Development Services are provided for the member municipalities only.
- LinkedIn followers
- 2,943
- People associated on LinkedIn
- 344
- Reported office locations
- 235 Pinnacle Street, PO Bag 4400, Belleville, Ontario K8N 3A9, CA
- Business categories
- Human Resources
- Information Technology
- Health Care
- Public Safety
- Tourism
- Real Estate
- Social Assistance
- Government
- Emergency Medicine
- Other recorded names
- Hastings County
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Hastings County provides a broad range of human services to its 14 member municipalities and the separated cities of Belleville and Quinte West. These services include: Ontario Works Child Care Subsidized Housing Long Term Care Land Ambulance Planning and Economic Development Services are provided for the member municipalities only.
| Field | Value |
|---|---|
| Industry | Government Administration |
| Company size | 501-1,000 employees |
| Headquarters | Belleville, Ontario |
| Organization type | Government Agency |
| Year founded | 1792 |
| Open jobs on Jobsy | 13 |
| View page |
Client Access Representative
Belleville, ON
Permanent Full-Time
Hastings County has a current vacancy for Full-Time Client Access Representative in our Community and Human Services Department. Through commitment to established operating principles, this position is responsible to provide front counter reception and switchboard operation for the integrated Community and Human Services Department. This will involve working with all levels of staff in the organization as well as with external groups, agencies and/or individuals.
Successful candidates are expected to embrace and abide by the Hastings County Community & Human Services operating principles and customer service-centered philosophies.
DUTIES:
- Responsible for front reception duties for Community & Human Services.
- Receive and direct incoming phone calls through our integrated switchboard.
- Monitor and assist with the coordination of appointment schedules and interview rooms.
- Receive, sort, and distribute mail dropped off at main counter and drop off area.
- Schedule, assign, and record internal file transfers, facilitate internal and external file transfer requests for Case Workers and IAC.
- Accept overflow queue calls as per “call back” procedures of IAC
- Backfill Job Information Clerk and support for other access and program support staff as required.
- Other duties as assigned
QUALIFICATIONS:
- Minimum two-year diploma in business or accounting
- One to two years related work experience
- Equivalent combination of education and experience may be considered.
- Expert knowledge of County customer service standards and strong interpersonal skills to resolve issues at first point of contact for effective liaison with staff and the public.
- Knowledge of relevant legislation/policy/procedures including MFIPPA, the Ontario Works/Ontario Disability Support Program/Day Nurseries, Housing Services Act, 2011 and Residential Tenancy Acts to provide general information pertaining to eligibility requirements.
- High degree of proficiency with Windows programs including Word, Excel, and Outlook
- General working knowledge of departmental databases including SAMS, YARDI, and OCCMS
- Demonstrated ability to work with minimal supervision and effectively in a team environment
- Use of discretion and good judgment is essential when dealing with highly confidential and sensitive issue
HOURS OF WORK: Monday - Friday - 8:30 am to 4:30 pm
WAGE RANGE: $49.701.96 - $54,608.26/annum, with excellent fringe benefits
CLOSING DATE: Thursday, November 12, 2026 by 4pm
This posting is to fill an existing vacancy and actively being recruited for. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information collected will be used only for the purposes of this employment opportunity. We thank all candidates who apply, but advise that only those persons selected for an interview will be contacted.
"The County of Hastings is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please contact us if you require this posting in an alternate format. If contacted for an employment opportunity, please advise Human Resources if you require accommodation."
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