Client Account Manager (12 Month Contract)

Job Type: Temporary Contract
Work Model: Hybrid
Reference code: 135319
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Turn client ambition into action by connecting relationships, insight and the full breadth of Deloitte to create measurable impact and growth.

What will your typical day look like?

As a Client Account Manager at the Manager level, you will work directly with Lead Client Service Partners and account leadership teams to shape account strategy, strengthen client relationships, enable strategic opportunities and create the conditions for profitable growth. You will act as a trusted advisor and connector, bringing together Deloitte’s talent, capabilities, assets and insights to deliver a distinctive and consistent client experience.

Grounded in our CAM/PM pillars of Client Centric, Deloitte Authority and Leadership Presence, you will translate strategy into execution, opportunity into impact and relationships into results. You will combine meaningful client-facing activity with disciplined account leadership across team dynamics, financial performance, pursuits, governance, quality and risk.

Every day will not be the same, but you can expect to be a:

• Relationship connector: experienced in relationship strategy and building to increases account penetration that leads to increased revenue opportunities with new and existing clients
• Team champion: be a trusted advisor to the Lead Client Service Partner (LCSP) and account leadership team; influence and lead cross-functional teams on your account(s); and be a leader and active contributor withing the Client Account Management team
• Opportunity enabler: Assist with identifying, qualifying, pursuing and closing opportunities, and developing strategic and tactical plans to generate revenue while enabling the appropriate support team to execute
• Gatekeeper: protect the Deloitte brand by ensuring quality and risk management standards are in place and executed
• Performance manager: drive client centric sales and operational disciplines with Deloitte business and industry teams while holding a broad level of understanding of the client(s) in the selected portfolio
• Account connector: develop a network within the Deloitte ecosystem and build a positive experience for practitioners from account onboarding to offboarding
• Deliver differentiated client experiences: project manage initiatives by using the breadth of the global clients & industries assets (e.g. events, workshops/labs, high profile speakers, etc.)

About the team

You will join a high-performing national community of Client Account Managers and Portfolio Managers who are driven by excellence, centered on clients and focused on enabling growth. We serve as the connective tissue across account leaders, industries, businesses, geographies and enabling teams, helping Deloitte deliver client value with greater consistency, insight and operational discipline.

Our CAM/PM Community is collaborative, supportive and committed to continuous learning. You will work closely with your team lead, Industry Program Lead, coach, peers and account leadership teams, and you will be able to draw on resources across Value & Sales Excellence, Finance, Marketing, Quality & Risk Management, the Office of General Counsel, confidentiality and privacy, USI support, experiential assets and Deloitte’s global network.

We bring a collaborative mindset to our work, sharing ideas and proven practices across accounts while tailoring our approach to each client’s ambitions, industry context and relationship needs.

Enough about us, let’s talk about you

You are someone with these required skills, experience and qualifications:

• A bachelor’s degree and 7+ years of professional services experience in account management, project or program management and business development strategy, including experience in areas such as marketing, sales or pursuit management.
• Proven experience building trusted-advisor relationships with senior internal and external leaders and helping deepen account penetration and revenue opportunities.
• Demonstrated success working within an account team framework and influencing cross-functional teams, including Lead Client Service Partners, business and industry leaders, practitioners and business development professionals.
• Strong executive presence, business acumen, judgment and highly effective written and verbal communication skills.
• Experience shaping and executing account strategies, enabling pursuits, coordinating diverse stakeholders and moving work from discussion to decision and action.
• Strong financial and commercial acumen, with experience interpreting and managing account performance, pipeline, forecasting, profitability, investments or related reporting.
• Ability to identify, manage and escalate quality, risk, confidentiality, contractual or brand considerations appropriately.
• Experience using Microsoft 365, collaboration tools, CRM platforms and reporting tools to support account management and team execution.

It would be great for you to have some of these nice to have’s as well:

• In-depth knowledge of the industry in which your account or accounts operate.
• Direct experience working in industry.
• Experience leading multidisciplinary pursuits, strategic opportunity planning or account market-positioning initiatives.
• Experience coaching or developing account team members and contributing to a professional community of practice.
• Experience supporting Large Priority, strategic or complex multinational accounts.
• Experience with executive relationship mapping, Voice of Client programs, client labs or other distinctive client experiences.
• Familiarity with Deloitte’s internal capabilities, offerings, experiential assets and global ecosystem.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.