Posted 19 days ago
Client Account Manager – Collections Recovery Services
@ SinglePoint
Toronto, Ontario
Overview
SinglePoint is hiring a Client Account Manager to oversee a portfolio of first- and third-party collections recovery clients. The role focuses on client relationships, business reviews, performance monitoring and growth within existing accounts, with compliance obligations and occasional travel across Canada. Full-time; competitive pay with performance incentives is stated, and collections/BPO experience plus a regulated environment are required.
Responsibilities:
- Serve as primary contact for assigned recovery clients
- Conduct regular business reviews and service assessments
- Monitor client performance and recommend service enhancements
- Maintain account documentation in CRM systems
- Ensure accounts meet regulatory and licensing requirements
Requirements summary:
- 5+ years in account management or recovery operations
- Collections or BPO experience required
- Experience in a compliance-licensed or regulated environment
- Proficiency with CRM platforms and Microsoft Office
- Bachelor's degree or equivalent experience
- Legally authorized to work in Canada
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Travel | air: moderate · ground: minimal |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
SinglePoint
| Field | Value |
|---|---|
| Open jobs on Jobsy | 9 |
Relationship & Growth-Focused | Collections Recovery / BPO Experience Required
The Opportunity
We’re seeking a Client Account Manager to oversee a portfolio of first- and third-party collections recovery clients. You’ll ensure clients receive exceptional service while identifying new ways to expand and optimize our partnerships.
Key Responsibilities
Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.
Conduct regular business reviews and service assessments to strengthen relationships.
Partner with internal teams to ensure seamless delivery and prompt issue resolution.
Monitor client performance, analyze trends, and recommend service enhancements.
Represent SinglePoint in client meetings and maintain detailed account documentation in CRM systems.
- Ensure client relationships and account activities align with applicable regulatory requirements, licensing obligations, and compliance standards, including responding appropriately to internal and external stakeholder inquiries on compliance-related matters.
Qualifications
5+ years of experience in account management, client success, or recovery operations (collections/BPO experience required).
- Experience working with a compliance-licensed agency or within a regulated collections or recovery environment is required.
Strong relationship-building and communication skills.
Proven ability to identify and act on growth opportunities within existing accounts.
Proficiency with CRM platforms and Microsoft Office.
Comfortable with travel for client engagement.
Bachelor’s degree or equivalent experience. Must be legally authorized to work in Canada.
What We Offer
Competitive compensation with performance-based incentives.
Comprehensive total rewards package.
Career growth and professional development opportunities.
Occasional travel across Canada for client engagement.
Our Work Culture
At SinglePoint, our core values — Integrity, Respect, Professionalism, Innovation, and Commitment — set us apart.
Autonomous: We trust your decision-making.
Progressive: Growth paths for proven talent.
Flexible: We focus on results, not rigid rules.
Innovative: Every idea matters.
Inclusive: Everyone is engaged, and everyone wins.
Apply Today
If you’re a client-focused professional who thrives on building relationships and driving growth, we’d love to hear from you.
SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates, as well as providing feedback during and after interview. All final hiring decisions are made by our Human Resources team and hiring managers.
This posting is for an existing vacancy.
SinglePoint is an equal-opportunity employer. Accommodations are available upon request throughout the selection process. #HP
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