Posted 19 days ago
Client Care and Sales Representative
@ The Aqua Life Swim Academy
Toronto, Ontario
Overview
The Aqua Life Swim Academy is hiring a full-time Client Care and Sales Representative to work remotely. The role handles a high volume of calls, emails and online inquiries from families registering for swim lessons, recommending programs and converting inquiries into registrations. The schedule is Sunday to Thursday, 9:00 AM to 5:00 PM.
Responsibilities:
- Handle a high volume of inbound and outbound calls, emails and online inquiries
- Recommend appropriate swim programs to families
- Convert inquiries into registrations
- Follow up on incomplete registrations and warm leads
- Document interactions accurately in the CRM
Requirements summary:
- Very strong verbal and written communication skills
- Call center, client care or sales experience preferred
- Comfort handling back-to-back calls
- Attention to detail and accurate data entry
- Available Sunday to Thursday, 9:00 AM to 5:00 PM
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-18
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Aqua Life Swim Academy
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
WELCOME TO THE WATER! Our 1-on-1 & semi private swim lessons are tailored to your child’s needs.
Full company description
ALSA is a Private Swim School dedicated to improving the Aqua Lives of children, teens and adults! We are based out of Ottawa, Ontario and offer private/semi private swimming lessons to all ages. We currently operate out of four locations throughout the city for our clients convenience. We are proud to have served over 1200 clients in the Ottawa area and now with the introduction of two new locations in the city we are providing over 300 customized swim lessons per month. Our Mission: We strive to enrich every child, teen and adult's Aqua Life by meeting their individual needs. Our purpose is to develop swimmers in a safe and private/semi private lesson customized to their specific needs.
- LinkedIn followers
- 102
- People associated on LinkedIn
- 30
- Reported office locations
- 525 Legget Dr, Kanata, Ontario, CA
- 500 Brisebois Cres, Orleans, Ontario 2K2 2W2, CA
- 101 Kanata Ave, Kanata, Ontario K2T 1E6, CA
- 1876 Robertson Rd, Nepean, Ontario K2H 5B8, CA
- Business categories
- Training
- Sports
- Swimming
- Other recorded names
- The Aqua Life Swim Academy
- Specialties
- Private/Semi private Swim Lessons
- Customized Swimming Lessons
- Adult Swim Lessons
- Child Swim Lessons
- and Water Safety
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
ALSA is a Private Swim School dedicated to improving the Aqua Lives of children, teens and adults! We are based out of Ottawa, Ontario and offer private/semi private swimming lessons to all ages. We currently operate out of four locations throughout the city for our clients convenience. We are proud to have served over 1200 clients in the Ottawa area and now with the introduction of two new locations in the city we…
| Field | Value |
|---|---|
| Industry | Spectator Sports |
| Company size | 11-50 employees |
| Headquarters | Kanata, Ontario |
| Organization type | Privately Held |
| Year founded | 2013 |
| Specialties | Private/Semi private Swim LessonsCustomized Swimming LessonsAdult Swim LessonsChild Swim Lessonsand Water Safety |
| Open jobs on Jobsy | 7 |
| View page |
Remote
Schedule: Sunday–Thursday | 9:00 AM–5:00 PM
Thrive in a Fast-Paced, High-Volume Call Environment?
This role is for someone who enjoys staying busy, moves quickly between conversations, and feels energized by a high volume of outbound calls and emails.
At Aqua Life Swim Academy, our Client Care & Sales team speaks with families who are actively looking to register for swim lessons. This is a phone-heavy, high-pace role where efficiency, accuracy, and professionalism matter.
If you like structure, momentum, and a steady flow of calls, you’ll do well here.
What You’ll Be Doing
- Handle a high volume of outbound/inbound calls, emails, and online inquiries
- Speak with clients, assess needs, and recommend appropriate swim programs
- Convert inquiries into registrations in a clear and professional manner
- Follow up on incomplete registrations and warm leads
- Manage client accounts, schedule changes, and general questions
- Accurately document interactions in our CRM (GoHighLevel / Google Workspace)
- Work closely with operations to ensure a smooth client experience
This Role Is NOT For You If:
- You prefer slow-paced or low-volume work
- You dislike being on the phone most of the day
- You struggle with multitasking or staying focused under pressure
This Role IS a Great Fit If:
- You thrive in high-volume, fast-moving environments
- You are confident and clear on the phone
- You stay organized while handling multiple tasks
- You work well with structure, processes, and schedules
- You are dependable, punctual, and accountable
What We’re Looking For
- Very strong verbal and written communication skills
- Experience in call-center, client care, or sales roles (preferred)
- Comfort handling back-to-back calls and inquiries
- Attention to detail and accurate data entry
- Ability to work Sunday–Thursday | 9:00 AM–5:00 PM
Why Join Aqua Life Swim Academy
- Meaningful work helping families access life-saving swim skills
- Warm inbound inquiries (no cold calling)
- Clear systems, scripts, and support
- Professional, respectful, and fast-paced team environment
- Fully remote role with consistent hours
- Opportunity for advancement
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