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Posted 22 days ago

Client Care Coordinator - Hearing Clinic

@ WSA Americas

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Whitchurch-Stouffville, Ontario

$21–$24/hrFull-time2+ years experience
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SIGNALS

Overview

HearCANADA, part of the WSA group, is hiring a full-time Client Care Coordinator at its Stouffville clinic, Monday to Friday, 8:30 am to 4:30 pm. The role covers clinic administration, client experience, appointment scheduling and product and payment recommendations. The posting states a starting wage of $21 to $24 per hour plus a bonus program.

Pay:

$21–$24 an hour

Responsibilities:

  • Manage clinic schedule and appointments
  • Provide individualized client experience
  • Recommend products and payment options
  • Maintain physical and electronic records
  • Perform basic hearing aid maintenance

Requirements summary:

  • 2+ years in customer-facing role
  • Sales acumen and product recommendation
  • Customer-centric and team-oriented attitude
  • Access to car and valid driver's licence preferred

Tools & skills

Electronic records systemAppointment scheduling system

Benefits mentioned

Health insuranceDentalVisionRetirement planPaid time off
Source and dates

Employer career site / ATS feed · teamtailor

Employer posting date
2026-10-15
First seen by our source
2026-10-15
Source record updated
2026-11-06

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience2+ years
Hours per week40
Scheduleday
Travelair: none · ground: minimal
Work settingHospital or clinic, Office
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish
Driver’s licencepreferred
Encouraged to applyPeople with disabilities
Perks mentionedGenerous paid time off, Retirement plan, Performance bonus, Employee discount, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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WSA Americas

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. With truly differentiated brands like Widex, Signia, Rexton, Audio Service and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 130 markets. WSA employs 12,500+ people and is privately owned by the Tøpholm and Westermann families and the Lundbeck Foundation, as well as funds under the management of EQT. As a global leader, our ambition is to unlock human potential by making wonderful sound part of everyone’s life.  

LinkedIn followers
90,638
People associated on LinkedIn
5,776
Reported office locations
  • Nymøllevej 6, Lynge, Denmark 3540, DK
  • 18 Tai Seng Street, #08-08, Singapore, Singapore 53977, SG
  • Bałtycka 6, Poznan, Greater Poland Voivodeship 61-013, PL
  • 88/AA, Financial District, Hyderabad, Makthakousarali, Telangana, Hyderabad, 500032, IN
  • Henri-Dunant Straße, Erlangen, Bavaria 91058, DE
Business categories
  • Electronics
  • Medical Device
  • Industrial
  • Manufacturing
Other recorded names
  • WSA Americas
  • WSA APAC
  • WSA – Wonderful Sound for All
Specialties
  • Hearing Aids
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. With truly differentiated brands like Widex, Signia, Rexton, Audio Service and Vibe, and with diverse…

FieldValue
IndustryMedical Equipment Manufacturing
Company size10,001+ employees
HeadquartersLynge, Denmark
Organization typePrivately Held
SpecialtiesHearing Aids
Open jobs on Jobsy16
LinkedInView page
Job description

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.

Position overview:

We are hiring a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our Stoufville HearCANADA Clinic. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What we offer:

  • Starting hourly compensation of $21-$24/hour + an attractive bonus program

  • Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire

  • RRSP matching program

  • Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year

  • Training, learning, + continuing education opportunities

  • Friends and family discounts + access to our employee perk program

  • Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

What you'll do:

  • Provide an exceptional and individualized client experience for clients visiting and contacting the clinic

  • Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders

  • Making product and payment recommendations to enhance the client journey

  • Support with maintaining physical and electronic records

  • Perform basic hearing aid maintenance and product questions

  • Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community

  • Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

  • Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers

  • Sales acumen - comfortability in recommending products and services to clients

  • Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services

  • Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

  • Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button!

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via [email protected].

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