Posted 5 months ago
Client Care Representative - OpenRoad Auto
@ OpenRoad Auto Group
Burnaby, British Columbia
Overview
OpenRoad Auto Group is hiring a full-time Client Care Representative in its Head Office Burnaby client contact centre. The role makes 80-120 outbound calls a day to inform customers about service cycles and campaigns and books service appointments by phone, email and text. Pay is $18.25-$20 per hour, with a health and dental plan for full-time staff.
Pay:
$18.25–$20 an hour
Responsibilities:
- Make 80-120 outbound calls daily about service cycles and campaigns
- Create, modify and cancel service appointments by phone, email and text
- Review customer files for service needs, warranty, recalls and campaigns
- Complete detailed appointment notes and maintain the customer database
Requirements summary:
- High school completion or equivalent work experience
- Strong MS Word and Excel skills
- Strong time management and attention to detail
- Ability to multitask in a fast-paced, high-volume environment
- Second language is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-06-10
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | French |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Performance bonus, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
OpenRoad Auto Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience" for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service. With over 40 years of automotive experience, our mission is to be the premier automobile retailer in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers, and, in doing so, we strive to develop a highly motivated, world-class workforce that is committed to satisfying their needs. It is this customer-centric approach, along with our commitment to excellence, that has earned Open Road the ranking of the 15th largest automotive group in the nation by the Automotive News. Open Road currently owns and operates over twenty five (25) automotive facilities including eighteen (18) dealerships throughout the New York-New Jersey metropolitan area representing Acura, Audi, BMW, Cadillac, Chevrolet, Honda, Mazda, Mercedes-Benz, MINI, Smart, Subaru and Volkswagen. Open Road's success is the result of many years of hard work, exceptional products, state-of-the-art facilities, professional and award-winning sales teams, and first-class attention to customer service.
- LinkedIn followers
- 2,900
- People associated on LinkedIn
- 314
- Reported office locations
- 400 US-22, Bridgewater, New Jersey 08807, US
- 1250 US-22, Bridgewater, New Jersey 08807, US
- 731 US-1, Edison, New Jersey, US
- 111 Ridgedale Ave, Morristown, New Jersey 07960, US
- 119 Hampton House Rd, Newton, New Jersey 07860, US
- 840 US-46, Roxbury Township, New Jersey, US
- 300 US-1, Edison, New Jersey, US
- 198 Madison Ave, Morristown, New Jersey 07960, US
- 802 11th Ave, New York, 10019, US
- 1051 US-22, Bridgewater, New Jersey 08807, US
- 50 US-1, Edison, New Jersey, US
- 1425 State Route 23, Wayne, New Jersey 07470, US
- 1041 RT-18, East Brunswick, New Jersey 08816, US
- 352 RT-18, East Brunswick Township, New Jersey, US
- 108 Ridgedale Ave, Morristown, New Jersey 07960, US
- 800 11th Ave, New York, 10019, US
- 2685 US-22, Union, New Jersey 07083, US
- 2675 US-22, Union, New Jersey 07083, US
- 334 Columbia Tpke, Florham Park, New Jersey 07932, US
- Business categories
- Retail
- Automotive
- Customer Service
- Other recorded names
- OPEN ROAD AUTO GROUP
- OpenRoad Auto Group
- Open Road Auto Group
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience" for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service. With over 40 years of automotive experience, our mission is to be the…
| Field | Value |
|---|---|
| Industry | Automotive |
| Company size | 1,001-5,000 employees |
| Headquarters | Bridgewater, New Jersey |
| Organization type | Privately Held |
| Open jobs on Jobsy | 114 |
| View page |
DRIVING POSSIBILITIES.
Position: Client Care Representative
Status: Full-Time
Dealership: Head Office Burnaby
Department: Client Contact Centre
Compensation: $18.25-$20 per hour
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.
If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!
A Career at OpenRoad Means You’ll Enjoy:
- Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
- Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
- Comprehensive extended health and dental plan (applicable for full-time positions only)
- Strong focus on training, development, and internal promotion opportunities
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Be part of a culture that celebrates you through employee recognition programs and engagement events
Roles & Responsibilities:
- Manages a high number of outbound calls (approximately 80-120 calls per day) to provide customers with information regarding service cycle and outstanding campaigns
- Creates, modifies, and cancels service appointments via phone, email, and text.
- Reviews customer file for service needs, warranty, outstanding recalls, or campaigns and books the required appointment.
- Must be comfortable switching between different systems and multitasking throughout the day
- Completes detailed notes in appointment sections after each appointment.
- Providing customers with positive experiences through excellent service
- Work efficiently in a fast-paced, process-driven, high-volume environment
- Working with multiple software applications and spreadsheets
- Stay updated on process changes with assigned dealerships
- Maintaining an updated customer database
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
Knowledge, Skills and Abilities Required:
- Strong time management skills, self-motivated, and detail oriented
- Professional, confident, and passionate about supporting our guests.
- Multi-tasker who can manage priorities, meet deadlines and work efficiently despite call volumes from clients and staff.
- A second language would be an asset but not a requirement.
- Must be able to work in an active, social atmosphere without being distracted.
- Demonstrate strong computer skills – MS Word and Excel.
- Ability to take initiative and effectively adapt to changes.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Completed high school education, or equivalent work experience.
Internal Candidates:
To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]
We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.
Grow Your Career at OpenRoad!
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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