Posted 2 days ago
Client Concierge Specialist - Luxury Retail
@ Harry Rosen Inc.
Toronto, Ontario
Overview
Harry Rosen Inc. is hiring a Client Concierge Specialist for its flagship Bloor Street luxury menswear store in Toronto. The role greets clients, matches them with advisors, supports appointments, coordinates deliveries and events, and oversees hospitality. The posting states full-time permanent work, $20.00 to $23.00 per hour, and flexible availability including weekends.
Pay:
$20–$23 an hour
Responsibilities:
- Greet clients and connect them with advisors
- Prepare visits for key clients
- Support appointments and follow-up
- Coordinate white glove and hotel deliveries
- Manage events, trunk shows and brand activations
Requirements summary:
- 2 to 4 years luxury retail client-facing experience
- Clienteling and client management system familiarity
- Strong communication skills
- Excellent organization and judgment
- Microsoft Office Suite proficiency
- Flexible availability including weekends and events
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | weekends |
| Travel | air: none · ground: minimal |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Flexible hours, Retirement plan, Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Harry Rosen Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A proudly Canadian retailer of luxury menswear since 1954.
Full company description
For a life 𝘸𝘦𝘭𝘭 𝘥𝘳𝘦𝘴𝘴𝘦𝘥. As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services. Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent. Please visit our career site to learn more.
- LinkedIn followers
- 20,978
- People associated on LinkedIn
- 840
- Reported office locations
- 77 Bloor St W, #1600, Toronto, ON M5S1M2, CA
- Business categories
- E-Commerce
- Retail
- Shopping
- Department, Clothing & Shoe Stores
- Retail and wholesale
- Other recorded names
- Harry Rosen
- Specialties
- Quality high-end men’s wear
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
For a life 𝘸𝘦𝘭𝘭 𝘥𝘳𝘦𝘴𝘴𝘦𝘥. As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Privately Held |
| Year founded | 1954 |
| Specialties | Quality high-end men’s wear |
| Open jobs on Jobsy | 84 |
| View page |
Your Style, Your Career
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Client Concierge Specialist, Luxury Retail
Full-Time Permanent
Cumberland., Toronto
Harry Rosen is looking for a Client Concierge Specialist to join our flagship Bloor Street team. You’ll be the first person our clients meet. You’ll know who is coming in, what they need, and which advisor should be helping them, and you’ll make sure every visit to Canada’s leading luxury menswear destination runs smoothly from start to finish.
This role is a good fit for someone with experience in a luxury boutique, designer brand, or high-end department store who enjoys client relationships and wants to own the in-store experience.
What you’ll do
Client Welcome & Clienteling
- Greet every client at the front of the store and set the tone for the Harry Rosen experience.
- Read each client’s needs in the moment and connect them with the right advisor or leader without delay.
- Know our key clients, their preferences, and their upcoming appointments, and prepare their visits ahead of time.
- Manage handoffs between advisors and leaders smoothly, so no client is left waiting.
Appointment & Advisor Support
- Support active appointments throughout the day so advisors can stay focused on styling and selling.
- Direct post-visit follow-up to the right advisor or leader and make sure nothing falls through the cracks.
- Answer and assess all incoming calls with the same standard of service clients get in person.
White Glove Delivery & Client Logistics
- Coordinate local deliveries to hotels and white glove deliveries to client homes.
- Work with advisors on timing, client preferences, and presentation standards.
- Track delivery status and keep advisors and clients informed.
Events, Trunk Shows & Brand Activations
- Serve as the main in-store contact for events, designer trunk shows, and brand activations.
- Manage guest experience logistics so events reflect the standards of our brand partners.
In-Store Hospitality
- Oversee the store’s client hospitality offering, including refreshments and special arrangements for scheduled appointments.
- Set consistent service standards for the team.
- Build and manage local partnerships, such as coffee and dessert pop-ups, that add to the in-store experience.
What you bring
- 2–4 years of experience in luxury retail, such as a designer boutique, luxury brand, or high-end department store, in a client-facing role.
- A track record of personalized, high-touch client experiences and lasting client relationships.
- Familiarity with clienteling practices and client management systems.
- A polished, professional presence and an appreciation for luxury brands, product, and presentation standards.
- Strong communication skills, with the ability to work effectively with clients, advisors, leaders, and external partners.
- Excellent organization and sound judgment in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Flexible availability, including weekends and special events.
What we offer
- Competitive hourly pay plus eligibility for monthly and annual team bonuses
- Industry-leading employee discount and special purchase opportunities
- A comprehensive flexible benefits package
- Pension and Group RRSP programs
- A coach committed to supporting your career goals
- A diverse, inclusive culture supported by our internal Diversity, Equity & Inclusion Council
- A clear path for growth, with a strong record of internal promotion into advisor and leadership roles
Compensation: $20.00–$23.00 per hour
We thank you for your interest in this opportunity.
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.
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