Posted 10 days ago
Client Experience Specialist/ Customer Service Representative
@ National Seating & Mobility
Kamloops, British Columbia
Overview
National Seating & Mobility is hiring a full-time Client Experience Specialist to help clients with seating, mobility and positioning equipment. The role covers client support by phone, email and in person, coordinating deliveries, repairs, rentals and records, and working with therapists. The posting states pay of $23 to $25 per hour with annual merit reviews, plus employer-paid benefits, RRSP matching and paid time off.
Pay:
$23–$25 an hour
Responsibilities:
- Welcome and support clients in person, by phone and email
- Coordinate deliveries, appointments, trials and rentals
- Coordinate repairs and service for mobility equipment
- Prepare quotes, work orders and customer orders
- Maintain accurate client records
Requirements summary:
- Customer service experience, preferably with technical products
- Excellent communication and problem-solving skills
- Strong organization and attention to detail
- Proficiency with Microsoft Outlook and Excel
- Positive, collaborative attitude
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan, Visa sponsorship, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
National Seating & Mobility
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
No matter your mobility and accessibility needs, NSM is here to provide you with 360-degree Complete Mobility Solutions.
Full company description
NSM provides 360-degree Complete Mobility Solutions, from customizing wheelchairs to installing chair lifts or repairing your equipment. No matter what you need, we have innovative products and a reliable team of experts to keep you moving so you can enjoy life to the fullest - wherever it takes you. We build the right chairs for people with severe physical challenges. Many are children with birth defects, such as Cerebral Palsy, Muscular Dystrophy and Spina Bifida. We also serve teens, adults and seniors challenged with severe trauma, disease and skeletal disorders. To get it right, we must continually adhere to a spider web of ever-changing state and federal laws, as well as insurance regulations. This requires a dedicated team of master ATPs, expert compliance /funding specialists and a national management team dedicated to what’s best for our clients. Thanks to our talented hardworking team of people, we’re able to accomplish our mission—one wheelchair at a time.
- LinkedIn followers
- 13,012
- People associated on LinkedIn
- 1,394
- Reported office locations
- 318 Seaboard Lane, Suite 202, Franklin, TN 37067-8289, US
- 5959 Shallowford Road, Suite 443, Chattanooga, TN 37421-2245, US
- Business categories
- Information Technology
- Health Care
- Medical
- Other recorded names
- National Seating & Mobility
- Specialties
- Complex Rehabilitation Technology
- Seating & Mobility Systems
- Adaptive Seating Systems
- and Wheelchairs & Wheeled Mobility Equipment
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
NSM provides 360-degree Complete Mobility Solutions, from customizing wheelchairs to installing chair lifts or repairing your equipment. No matter what you need, we have innovative products and a reliable team of experts to keep you moving so you can enjoy life to the fullest - wherever it takes you. We build the right chairs for people with severe physical challenges. Many are children with birth defects, such as…
| Field | Value |
|---|---|
| Industry | Medical Equipment Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Franklin, TN |
| Organization type | Privately Held |
| Year founded | 1992 |
| Specialties | Complex Rehabilitation TechnologySeating & Mobility SystemsAdaptive Seating Systemsand Wheelchairs & Wheeled Mobility Equipment |
| Open jobs on Jobsy | 18 |
| View page |
Love Helping People? Turn Every Interaction Into a Positive Experience.
At National Seating & Mobility (NSM), we help people move forward with greater independence, confidence and comfort. We provide personalized seating, mobility and positioning solutions to clients across Canada—and we are looking for a Client Experience Specialist to be an important part of that journey.
If you are a people person who enjoys solving problems, staying organized and making a difference, we would love to meet you!
What You’ll Do
- Welcome and support clients in person, by phone and by email.
- Help clients with equipment questions and identify solutions that meet their needs.
- Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.
- Build strong relationships with therapists and healthcare professionals.
- Coordinate repairs and service for wheelchairs, lifts and other mobility equipment.
- Prepare quotes, work orders, customer orders and related documentation.
- Maintain accurate client records and information in our systems.
- Coordinate equipment transfers between branches and track equipment.
- Manage equipment reservations and rentals with exceptional attention to detail.
- Process delivery, billing, reservation and service information.
- Follow up on client requests and ensure timely resolutions.
- Work closely with the branch team to deliver an exceptional client experience.
What You Bring
- Customer service experience, preferably with technical products, equipment or services.
- Excellent communication, listening and problem-solving skills.
- Strong organization, attention to detail and time-management skills.
- Ability to manage multiple calls, client visits and priorities in a fast-paced environment.
- Comfortable learning new technology and computer systems.
- Proficiency with Microsoft Outlook and Excel.
- A positive, collaborative attitude and a genuine passion for helping people.
Why NSM?
- Competitive Pay: $23–$25 per hour, with annual merit reviews.
- Make an Impact: Do meaningful work that improves people’s lives.
- Benefits: Employer-paid benefits to support your well-being.
- RRSP Matching: Invest in your future with our matching program.
- Paid Time Off: Enjoy generous time away from work.
- Team Culture: Take part in company-sponsored events and an inclusive workplace.
- NSM Gear: Represent our brand with company-sponsored attire.
Ready to Make a Difference?
Bring your customer service skills. Bring your problem-solving mindset. Bring your passion for helping people.
Join NSM and help create better mobility experiences—one client at a time.
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