Posted 5 days ago
Client Manager, Personal Insurance
@ NFP Corp
Markham, ON · Windsor, ON · London, ON · Hamilton, ON · Mississauga, ON +5
Overview
NFP Corp is hiring a Client Manager for its Personal Lines Insurance team, based in Ontario with a hybrid setting. The role provides front-line counselling on personal insurance coverage, handles client file activities and renewals, and cross-sells coverage. The posting states a full-time, permanent position with a base salary of $50,000 to $70,000 plus possible performance-based incentives.
Responsibilities:
- Provide day-to-day customer service and retention support to clients
- Issue policies and changes on insurer online portals
- Review and process renewals, endorsements and midterm changes
- Upsell coverages and refer business to other lines
- Stay current on insurer partner products and market intelligence
Requirements summary:
- RIBO registration in good standing required
- Typically more than 3 years of industry or personal lines experience
- Experience managing high volume client books
- Fluency in broker management systems such as EPIC or ARS an asset
- Strong oral and written communication skills
- Professional insurance designation a plus
Tools & skills
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 35 |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | RIBO |
| Perks mentioned | Retirement plan, Tuition support, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
NFP Corp
| Field | Value |
|---|---|
| Open jobs on Jobsy | 26 |
Posting Description
#LI-JS3
Business Line: Personal Lines Insurance
Hours Per Week: 35 (Full-Time)
Location: Ontario – Any Location, Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office)
Job Details: Full-Time, Permanent Position, Current Vacancy
Wage Transparency: The base salary range for this position is $50,000 to $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
About the Role
Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support or services you need, when you need them. We’re looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our clients about their personal insurance coverage that is geared to their unique needs and exposures.
What You’ll Do
- Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
- Issue policies and changes on various insurer online portals; maintaining professional and collaborative relationships with key underwriters
- Review and process renewals, endorsements and midterm changes; rewriting/remarketing where necessary to enhance the client experience
- Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
- Stay up to date with insurer partner products, offerings, and market intelligence
What You Bring
- RIBO (Registered Insurance Brokers of Ontario) in good standing required
- Typically, more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
- Proven experience working managing a high volume of clients (alpha split and/or one & done)
- Previous experience in a Contact Centre environment is an asset
- Excellent computer skills expected including fluency in Broker management systems – EPIC & ARS fluency are an asset
- Ability to drive strong customer retention by providing a world class customer experience
- Exceptional quotation skills for cross-selling, upselling and remarketing
- Ability to quickly learn the NFP business model and value proposition
- Ability to work collaboratively with others, both in person and virtually
- Strong oral and written communications skills
- Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
- Ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset
- Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)
Who We Are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.
Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca
What’s In It For You
NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration
Our employees are the foundation of our success.
NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.
Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.
Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.
Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.
#NFPCANADALI-JS3
#NFP
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