Posted 4 months ago
Client Partner
@ Bond Brand Loyalty
Toronto, Ontario
Overview
Bond Brand Loyalty is hiring a Client Partner to lead a portfolio of Key and Emerging accounts, owning client relationships, revenue growth, account financials and delivery health. The role is hybrid with a base salary of $129,485 to $169,038 CAD and requires 5 to 7+ years of strategic account leadership experience. The posting is also used to build a pipeline for future hiring needs.
Pay:
$129,485–$169,038 a year
Responsibilities:
- Lead strategic account plans and revenue growth for a client portfolio
- Own portfolio financials, forecasting and commercial negotiations
- Serve as senior escalation point and advisor to client stakeholders
- Partner with delivery teams to monitor account health and quality
Requirements summary:
- Bachelor's degree in business, marketing or communications; MBA an asset
- 5 to 7+ years of strategic account or client management experience
- Proven record growing complex client portfolios
- Strong financial and commercial acumen
- Exceptional communication and influencing skills
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · hibob
- Employer posting date
- 2026-06-30
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Sales |
| Experience | 5+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Business, Marketing, Communications |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Bond Brand Loyalty
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Bond is the intelligence driven customer engagement company. We help brands build lasting growth with customers.
Full company description
Bond is the customer-intelligence driven engagement company. We help brands build stronger bonds with their customers. With our very own Bond Intelligence at the heart of all we do, we used zero, first and third party data, proprietary frameworks, behavioural science and over 15+ years of expertise & global market research enhanced by Bond’s AI to create lasting growth for our clients. Our dedicated teams of experts across our CX,HX, Loyalty Advisory, Loyalty & Marketing Operations and loyalty technology work with brands at any part of their loyalty and engagement journey to build lasting growth and stronger loyalty with their customers. With our very own suite of AI enhanced tools, data and technology like our Synapze LX Loyalty Cloud and Synapze XI Intelligence layer we not only help to design, grow and build but we also have the technology that powers and enhances your systems. Based in Toronto Canada with offices in the United States, Canada and Europe, our global teams support our clients wherever they need us. Bond is the global leader when it comes to customer engagement and loyalty. For more information please visit us at BondBL.com or email us at [email protected]
- LinkedIn followers
- 38,730
- People associated on LinkedIn
- 640
- Reported office locations
- 25 King Street West Commerce Court, Toronto, Ontario M5L 2A1, CA
- 301 Congress Ave Suite 2000, Austin, Texas 78701, US
- Gran Via de les Corts Catalanes, 630, Barcelona, Spain 08007, ES
- 3827 Lafayette St Suite 234, Denver , Colorado 80205-5092, US
- 3 Parklane Blvd. Suite 710 West, Dearborn, Michigan 48126, US
- Zirkusweg 2, Hamburg, Germany 20359, DE
- Paseo de la Castellana 194, Madrid, Spain 28046, ES
- Business categories
- Loyalty Programs
- Market Research
- Marketing
- Analytics
- Advertising
- Other recorded names
- Bond Brand Loyalty
- Specialties
- marketing
- brand loyalty
- learning
- loyalty
- events
- customer experience
- mobile
- marketing communications
- automotive
- retail
- financial services
- technology
- experiential marketing
- hospitality
- analytics
- martech
- research
- hotel
- machine learning
- employee engagement
- airline
- automotive
- culture
- forrester
- crm
- data lake
- cx
- employee experience
- analytics
- azure
- employee experience
- technology
- engagement
- xm
- growth
- customer centricity
- customer engagement
- customer intelligence
- and customer data
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Bond is the customer-intelligence driven engagement company. We help brands build stronger bonds with their customers. With our very own Bond Intelligence at the heart of all we do, we used zero, first and third party data, proprietary frameworks, behavioural science and over 15+ years of expertise & global market research enhanced by Bond’s AI to create lasting growth for our clients. Our dedicated teams of…
| Field | Value |
|---|---|
| Industry | Advertising Services |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1980 |
| Specialties | marketingbrand loyaltylearningloyaltyeventscustomer experiencemobilemarketing communicationsautomotiveretail |
| Open jobs on Jobsy | 16 |
| View page |
The Client Partner is accountable for end-to-end client success and growth, including revenue growth, high-quality delivery, financial performance, and trusted senior-level partnerships. You will serve as a strategic advisor, a cross-functional integrator, and a champion for your clients by translating their goals into actionable strategies and collaborating internally to bring the best of Bond to every interaction.
NOTE: This posting is being used to proactively build a pipeline of qualified candidates for anticipated future hiring needs within our team.
Responsibilities
Client Partnership & Strategic Leadership- Build trusted relationships with senior client stakeholders through proactive engagement, clear communication, and strategic insight.
- Gain a deep understanding of client objectives, challenges, and industry context to drive relevant, high-impact conversations.
- Guide expectation-setting, alignment, and communication rhythms to ensure predictable delivery and strong satisfaction.
- Act as the senior escalation point, ensuring timely resolution and clear internal alignment.
- Advocate for client needs internally, influencing decisions across practice teams, delivery groups, and leadership.
Account Planning & Revenue Growth
- Lead the development and execution of strategic account plans, integrating growth strategies, delivery success, and relationship insights.
- Identify and shape expansion opportunities in partnership with Client Services, Delivery, Practices, and Operations.
- Maintain accurate CRM records, forecasts, account plans, and pipeline visibility.
- Drive renewals, expansion opportunities, and long-term relationship development.
- Own the pipeline of your portfolio and lead opportunities for your accounts to the successful sale of Bond offerings with your clients.
Account Financials & Commercial Ownership
- Own the financial performance of your portfolio, including revenue, margin awareness, and forecasting accuracy.
- Lead contracts, proposals, renewals, and commercial negotiations in partnership with Delivery, Finance, and Leadership.
- Ensure alignment between contracted scope, delivery execution, and long-term growth objectives.
- Identify and mitigate financial and commercial risks.
Delivery Excellence & Account Health
- Partner closely with delivery teams to ensure projects are structured for success and meet client strategy and expectations.
- Monitor account health, delivery quality, risks, and satisfaction to drive long-term retention.
- Influence delivery approach and prioritization based on client needs and strategic direction.
- Proactively address risks, blockers, and gaps to ensure continuity and high-quality outcomes.
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or related field; MBA or equivalent an asset.
- 5-7+ years of experience in strategic account leadership, client management, or consulting within professional services, marketing, or technology solutions.
- Proven track record of managing and growing complex client portfolios with measurable revenue and relationship growth.
- Demonstrated ability to build and maintain trusted relationships with senior client stakeholders as a strategic advisor.
- Strong financial and commercial acumen, including budgeting, forecasting, margin management, and contract negotiations.
- Expertise in developing and executing strategic account plans and identifying expansion opportunities.
- Exceptional communication, presentation, and influencing skills across diverse audiences and cross-functional teams.
- Ability to proactively address risks, ensure delivery excellence, and thrive in a fast-paced, dynamic environment.
Benefits
Compensation: The expected base salary compensation for this role is $129,485.00 to $169,038.00 CAD annually.Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for a newly created vacancy within Bond.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.
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