Posted 4 days ago
Client Service Coordinator (Casual)
@ Bayshore HealthCare Ltd.
Brantford, Ontario
Overview
Bayshore HealthCare is hiring a casual Client Scheduling Coordinator to link patients, families and care providers. The work covers scheduling caregivers, processing funder referrals in the Procura EMR and keeping records and notifications current. The posting states $24 per hour, casual hours requiring every other weekend, and benefits including health, dental and vision insurance, paid time off and a retirement plan.
Pay:
$24 an hour
Responsibilities:
- Assign care providers based on client needs and availability
- Process funder referrals and update records in the EMR (Procura)
- Communicate with patients, families, staff and funders
- Notify patients and staff of initial and ongoing schedules
- Resolve patient concerns and follow escalation pathways
Requirements summary:
- Minimum two years of related customer service experience, preferably in healthcare
- Secondary school diploma; medical terminology or office administration preferred
- Excellent computer skills including Windows, Microsoft Office and EMR
- Strong written and oral English communication
- French proficiency an asset, required for Quebec locations
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · taleo
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Experience | 2+ years |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required), Trade certificate (preferred) |
| Fields of study | Medical Terminology, Office Administration |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Bayshore HealthCare Ltd.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference. Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company. With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006. Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer. Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients. AP-2000672
- LinkedIn followers
- 107,115
- People associated on LinkedIn
- 5,807
- Reported office locations
- 2101 Hadwen Rd., Mississauga, Ontario L5K 2L3, CA
- Business categories
- Health Care
- Other recorded names
- Bayshore
- Bayshore HealthCare
- Bayshore Medical Personnel
- Specialties
- Home & Community Care
- Home Health Care
- Pharmaceutical Support Services
- Infusion and Injection Services
- Clinical Trials Support
- Insurer and Employer Programs
- Government Funded Care Solutions
- Therapy & Rehab
- Staffing
- Soins à domicile et en milieu communautaire
- Soins à domicile
- Services de soutien pharmaceutique
- Services de perfusion et d’injection
- Soutien aux études cliniques
- Programmes pour assureurs et employeurs
- Solutions de soins financées par le gouvernement
- Thérapies et réadaptation
- and Dotation en personnel
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference. Bayshore HealthCare is one of the country’s leading providers of home…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 10,001+ employees |
| Headquarters | Mississauga, Ontario |
| Organization type | Privately Held |
| Specialties | Home & Community CareHome Health CarePharmaceutical Support ServicesInfusion and Injection ServicesClinical Trials SupportInsurer and Employer ProgramsGovernment Funded Care SolutionsTherapy & RehabStaffingSoins à domicile et en milieu communautaire |
| Open jobs on Jobsy | 450 |
| View page |
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
Primary Responsibilities:
- Communicate: Professionally engage with patients, families, staff, and funder organizations
- Process: Quickly handle funder referrals and updates in the EMR (Procura)
- Review: Collaborate with Supervisors, field employees and patients to assess service needs
- Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
- Coordinate: Ensure consistent caregiver assignments and service delivery
- Notify: Keep patients and staff informed of initial and ongoing schedules
- Utilize: Optimize staff schedules to meet their availability and client care needs
- Document: Maintain accurate records in the EMR
- Resolve: Address patient concerns promptly and follow escalation pathways
Why Join Us?
- Immediate Impact: Make a real difference in the lives of employees, patients and their families
- Competitive Salary: Earn a competitive wage commensurate with experience
- Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
- Paid Time Off: Competitive leave time to ensure work-life balance
- Retirement Plan: Employer-contributed retirement savings plan
- Supportive Team: Be part of a collaborative and supportive team environment
- Growth: Opportunities for professional development and career growth
Details:
- Casual, requiring every other weekend, with potential to pick up additional week day evenings, per branch needs
Pay rate: $24 per hour
Education
- Secondary School Diploma
- Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
Experience and Abilities:
- A minimum of two years related customer service experience, preferably in healthcare
- Proven customer service skills, preferably in healthcare or other high-paced customer service environment
- Strong ability to communicate effectively, both written and orally, in English
- Ability to handle issues and problem solve with tact and diplomacy
- Excellent computer skills (Windows, Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills; able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Advanced competency in keyboarding and scheduling software with a willingness to learn
- French language proficiency will be considered an asset and is a requirement for all Quebec locations
At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.
We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.
Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.
Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.
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