Posted 21 days ago
Client Service Manager - Personal Lines
@ BFL CANADA
Overview
BFL CANADA is hiring a Client Service Manager for its Personal Lines team in Langley or Vancouver. The role provides service and product information to personal lines clients, handles renewals and online sales improvements, and covers business development. The posting states a hybrid arrangement, a salary of $60,000 to $75,000, and full-time employment.
Responsibilities:
- Assist personal lines clients with renewals and coverage recommendations
- Manage accounts receivable and financed premium flows
- Support clients with online purchasing and identify online sales improvements
- Receive incoming calls professionally and follow service standards
- Recommend procedure changes and improvements
Requirements summary:
- 2+ years insurance industry experience preferred
- Level 2 licence or willingness to obtain it
- Knowledge of residential personal and commercial insurance
- Ability to negotiate with carriers and underwriters
- Strong problem-solving and multitasking skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Retirement plan, Wellness, Paid training, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
BFL CANADA
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
BFL CANADA is one of the largest employee-owned and operated commercial insurance brokerage and consulting services firms in Canada. Founded in 1987 by Barry F. Lorenzetti, BFL CANADA has over 1,500 employees in Canada. Our professionals are located in 27 cities across the country and include specialists in sectors such as Directors and Officers Liability, Financial Institutions, Professional Liability, Construction, Surety Bonds, Cargo and International Logistics, Architects and Engineers, Health and Pharmaceutical, Real Estate and Transportation. BFL CANADA strongly believes in the benefits of working in partnership with clients. Our company has experienced tremendous growth, due to our reliability in executing our mandates and our persistence in "delivering the goods". Our passion for the business and our desire to meet and exceed the expectations of clients are key to delivering our services - our clients’ loyalty attests to this. Originally built on niches, for over 38 years BFL CANADA has carved a place for itself in all economic sectors, thus competing with major U.S. brokerage firms. Our client base is made up of a wide range of Canadian and international organizations, as well as major associations and groups. With the specific needs of each client in mind, we help them define their particular risk management strategy, advise them, and explore the best possible solutions for their particular situation. Financial Services Firm / Cabinet de services financiers BFL CANADA is a registered trade-mark of First Lion Holdings Inc. used under license by its subsidiaries, which include BFL CANADA Risk and Insurance Services Inc. and BFL CANADA Benefits.
- LinkedIn followers
- 24,900
- People associated on LinkedIn
- 1,547
- Reported office locations
- 2001, McGill College, Suite 2200, Montreal, Quebec H3A 1G1, CA
- 1177 West Hastings Street, Suite 200, Vancouver, British-Columbia V6E 2K3, CA
- 200 - 1167 Kensington Crescent NW, Calgary, Alberta T2N 1X7, CA
- 181 University Avenue, Suite 1700, Toronto, Ontario M5H 3M7, CA
- 3448 Stanley, Montreal, Quebec H3A 1R8, CA
- 200-1167 Kensington Crescent Northwest, Calgary, Alberta T2N 1X7 , CA
- 313-9426 51 Avenue, Edmonton, Alberta T6E 5A6, CA
- 45 Westwind Drive, Hammonds Plains, Nova Scotia B3Z 1K6 , CA
- 108-347 Leon Avenue, Kelowna, British Columbia V1Y 8C7, CA
- 343 Preston St, Suite 410, Ottawa, Ontario K1S 1N4, CA
- 2590, boulevard Laurier, Bureau TBC 600, Quebec, Quebec G1V 4M6, CA
- 100-230 Lake Street, Red Deer County, Alberta T4E 1B9, CA
- 181 University Avenue, Suite 2010, Toronto, Ontario M5H 3M7, CA
- 1177 West Hastings Street, Suite 200, Vancouver, British Columbia V6E 2K3, CA
- 187 King Street, Suite 205, Waterloo, Ontario N2J 1R1, CA
- 110-444 St. Mary Avenue, Winnipeg, Manitoba R3C 3T1 , CA
- 2550 Boulevard Daniel-Johnson, Laval, Quebec H7T 2L1, CA
- 306-1595 Bedford Hwy, Bedford, Nova Scotia B4A 3Y4 , CA
- 385 Victoria St, Prince George, British Columbia V2L 2J6, CA
- 465 Richmond St, Suite 300, London, Ontario N6A 5P4, CA
- 409 3rd Avenue South, 307, Saskatoon, Sasktachewan S7K 5R5, CA
- 104-650 TransCanada Highway, Salmon Arm, British Columbia V1E 2S6, CA
- 100 King Street West, Suite 2400, Hamilton, Ontario L8P 1A2, CA
- 46 Anson Avenue, Unit 9, Amherst, Nova Scotia B4H 4R2, CA
- 231 Place North, 99009 102 Street, Suite 302, Grande Prairie , Alberta TBV 2V4, CA
- Business categories
- Employee Benefits
- Risk Management
- Professional Services
- Insurance
- Other recorded names
- BFL CANADA
- Specialties
- Risk management consulting
- Assessment of insurance needs
- Development of invitations to tender
- Review of contracts/leases
- Employee benefits consulting
- Claims management services
- Risk control consulting / loss prevention
- Évaluation des besoins d'assurance
- Développement d'appels d'offres
- Conseil en avantages sociaux
- Services de gestion des réclamations
- Révision de contrats/baux
- Conseil en contrôle des risques et préventions des pertes
- and Conseil en gestion de risques
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
BFL CANADA is one of the largest employee-owned and operated commercial insurance brokerage and consulting services firms in Canada. Founded in 1987 by Barry F. Lorenzetti, BFL CANADA has over 1,500 employees in Canada. Our professionals are located in 27 cities across the country and include specialists in sectors such as Directors and Officers Liability, Financial Institutions, Professional Liability…
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 1,001-5,000 employees |
| Headquarters | Montreal, Quebec |
| Organization type | Privately Held |
| Year founded | 1987 |
| Specialties | Risk management consultingAssessment of insurance needsDevelopment of invitations to tenderReview of contracts/leasesEmployee benefits consultingClaims management servicesRisk control consulting / loss preventionÉvaluation des besoins d'assuranceDéveloppement d'appels d'offresConseil en avantages sociaux |
| Open jobs on Jobsy | 27 |
| View page |
We offer more than a job, we offer a career!
- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.
We are looking for a Client Service Manager for our Personal Lines team in our Langley or Vancouver office!
As a member of our Personal Lines team you will be responsible to provide a high level of customer service for current and potential personal lines customers by providing service oriented and informative support regarding our insurance products. This position embraces business development, promotion of our product offering, and work flow improvements in relation to online business.
If you’re looking for a dynamic work environment, keep reading!
Your day as a Client Service Manager - Personal Lines
- Assist clients with policy renewals, coverage comparisons and recommendations.
- Manage accounts receivables and financed premium flows.
- Assist clients with online purchasing techniques
- Help identify opportunities of improvement in online sales.
- Receive incoming calls in a professional manner.
- Adhere to BFL service standards and guidelines.
- Recommend changes or improvements to procedures.
- Update job knowledge by studying the product and participating in educational opportunities.
- Other tasks as required
Our Ideal Candidate
- Familiarity with or a strong interest in online platforms
- Knowledge of relationship between personal and commercial insurance products within the residential segment.
- Ability to negotiate with personal insurance carriers and underwriters with confidence
- Strong understanding of insurer performance, loss ratios and profitability
- 2+ years insurance industry experience preferred
- Level 2 License or willingness to obtain in a timely manner
- Demonstrated ability to problem solve and think critically
- Positive, growth focused and action oriented mindset
- Ability to multitask to manage diverse portfolio and projects and remain calm under pressure
- Ability to identify efficiencies and systems improvements
- Ability to draw up business plans and pitch ideas to improve online sales and grow the business
The expected salary for this role ranges from $60,000 to $75,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.
Who we are
Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.
Here at BFL our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a fast-paced environment.
Office information
Our Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Employees often enjoy activities along the Seawall during their lunch break with Stanley Park being close by. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building.
Our Langley office is located in Walnut Grove, just off Highway 1 and minutes from the Golden Ears Bridge. Employees enjoy the convenience of free on-site parking and a fully equipped gym in the building, perfect for a workout before or after work. The surrounding area offers a variety of nearby amenities, adding to the ease and enjoyment of the workday.
Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.
Learn more about us on our website: http://www.bflcanada.ca/
BFL CANADA is an equal opportunity employer.
We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.
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