Client Service Representative

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: CUPE
Number of vacancies: 1
New or Replacement: Replacement
Site: Toronto Western Hospital
Department: Admitting, Registration & Information Desk
Reports to: Manager, Health Record Services
Hours: Variable
Salary Range: $29.38 to $30.29 per hour
Status: Casual
Closing Date: November 12, 2026

Client Service Representative I practices in accordance with relevant legislation/standards, meeting the legal and ethical requirements of the profession.

Duties

• Performing reception responsibilities at the Information Desk and Admitting & Registration
• Providing clerical support in the Admitting and Information Desk
• Correcting/verifying patient demographics.
• Generating revenue by investigating insurance coverage, patient-preferred accommodation, and performing other relevant activities to facilitate optimum revenue generation.
• Coordinating unit administrative functions
• Ensuring the efficient operation of the unit, within the scope of authority
• Performing cross-functional duties, as assigned and/or required
• Performing other duties consistent with the job classification as assigned/or required.

Qualifications

• Completion of Grade 12 or equivalent
• Completion of a recognized post-secondary office administration program at the certificate level or equivalent preferred
• Minimum one (1) year of recent related clerical experience
• Experience working in a healthcare environment an asset
• Knowledge of medical terminology is an asset
• TCS/Payroll experience preferred
• Ability to handle difficult patients and/or situations
• Maybe required to work in rotating shifts in Admitting/Information Desk
• General knowledge of office practices, processes, and procedures
• Good data entry/keyboarding skills
• Excellent organizational, time management, and prioritization skills
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Good problem-solving skills
• Ability to produce high-quality work in accordance with Hospital standards
• Ability to work effectively and safely when dealing with stressful situations
• Knowledge of Emergency Assistance Codes
• Experience working in a Microsoft Office software environment
• Experience working in a healthcare environment preferred
• Previous on-the-job word processing and spreadsheet experience required; experience working in a Microsoft Office software environment as an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.